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Medical Assistant Customer Service

Location:
Texas
Posted:
June 05, 2015

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Resume:

LEANNE RIVERS

**** *** ****** ** #** El Cajon, CA 619-***-**** acp2kh@r.postjobfree.com, acp2kh@r.postjobfree.com

CERTIFIED MEDICAL ASSISTANT

CMA with experience in a multi-physician family medical practice/General Pediatrics clinics and additional healthcare experience as an MA. Known for dedication to providing premium patient care. Skills include:

Medical Office Management

Medical Billing & Coding

Medical Records Management

Data Entry (75 WPM) EMR/CHCS/AHLTA/DEMOS

NBO screening

Bookkeeping & Filing

Patient Vital signs

Blood Draws/hemocue/Lead

Injections &Immunization

RSV/RSVP/Influenza Swab

Bili/TCB

Patient Scheduling

Ancillary Testing

Patient Education

HIPAA & JCAHO Knowledge

EKG

Point of Care Testing (POC)

Compassionate and dedicated medical professional with 14 years of hands on expertise in the field of healthcare. Committed to providing all patients with outstanding care and support to help improve quality of life. Proven ability to collaborate with colleagues to foster a friendly and caring environment. Demonstrated capability of consulting with diverse family members, ensuring that they, as well as their loved ones, are receiving the attention and guidance needed during highly stressful situations

Education:

Certified Medical Assistant (NCMA), 2006-Present

Certified in First Aid & CPR, 2014-Present

High School Diploma, Lincoln High School San Diego, CA 1999

Valley Career College, Diploma/Certificate El Cajon, CA 2002

Bachelor of Health Care Administration California College San Diego Graduation May, 2016

Dean’s List 2013, 2014, 2015

Professional Experience:

Arora Group-Balboa Hospital Pediatric Clinic San Diego, CA

Certified Medical Assistant 10/20/2014- Present

Serves as a key member of an interdisciplinary healthcare team for a busy family medical and Pediatric Clinic. Assist seven MDs as well as PA’s and RN teams in ensuring patient care and smooth daily functioning of the office.

Key Results:

Prepare exam rooms prior to patient’s arrival.

Obtain patients medical record following appropriate procedures.

Check patient’s vital signs, to include temperature, respiration, pulse, weight and blood pressure.

Obtain and document patient’s current medical history, drug history, chef complaints, allergies and vital signs on the correct Standard Form before patient is in the exam room.

Assist the provider as needed during exams.

Perform diagnostic procedures when ordered, to include EKG’s, urine dip sticks, Phlebotomy, etc.

Transport patients to other clinical areas as needed.

Obtain lab and x-ray results

Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.

Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

Perform New Born Screening on all New Borns.

Answer telephone and transcribe accurate messages, book appointments, and check patients in for appointments.

Assist with patient flow and give direct patient care as directed.

Has 13yrs of pediatric experience with vital signs and injections and catch-up schedule for immunizations, has the ability to review shot records and make sure they are up to date.

Has 13yrs of experience with OBGYN, help gynecologist with clinical and clerical tasks such as patient education, examination preparation, taking vital numbers, recording patient medical histories, performing electrocardiograms(EKG’S), drawing blood, patient intake and minor surgery, ultrasounds

Has 2yrs of experience in the pediatric subspecialty clinic, Continuity clinic, Adolescent Clinic, General pediatrics and Newborn clinic with clinical and clerical tasks such as patient education, examination preparation, taking vital numbers, recording patient medical histories, drawing blood, rsv/rsvp/influenza culture in house, Synagis injections, tcb and bili checks and patient intake.

InGenesisSTGI Partners- NBHC North Island Coronado, CA

Certified Medical Assistant 3/2013- 10/17/2014

Serves as a key member of interdisciplinary healthcare team for a busy family medical and Active duty practice. Assist seven MDs as well as PA’s and RN teams in ensuring patient care and smooth daily functioning of the office.

Key Results:

Prepare exam rooms prior to patient’s arrival.

Obtain patients medical record following appropriate procedures.

Check patient’s vital signs, to include temperature, respiration, pulse, weight and blood pressure.

Obtain and document patient’s current medical history, drug history, chef complaints, allergies and vital signs on the correct Standard Form before patient is in the exam room.

Assist the provider as needed during exams.

Perform diagnostic procedures when ordered, to include EKG’s, urine dip sticks, Phlebotomy, etc.

Transport patients to other clinical areas as needed.

Obtain lab and x-ray results

Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.

Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

Answer telephone and transcribe accurate messages, book appointments, and check patients in for appointments.

Assist with patient flow and give direct patient care as directed.

Has 13yrs of pediatric experience with vital signs and injections and catch-up schedule for immunizations, has the ability to review shot records and make sure they are up to date.

Has 13yrs of experience with OBGYN, help gynecologist with clinical and clerical tasks such as patient education, examination preparation, taking vital numbers, recording patient medical histories, performing electrocardiograms (EKG’S), drawing blood, patient intake, minor surgery and ultrasounds.

STG International INC NBHC North Island Coronado, CA

Certified Medical Assistant, 09/06-02/2013

Serves as a key member of interdisciplinary healthcare team for a busy family medical and Active duty practice. Assist seven MDs as well as PA’s and RN’ teams in ensuring patient care and smooth daily functioning of the office.

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and order entry/data entry) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, Peek Flows, Nebulizer treatments, urinalysis).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Managed other Medical Assistant as lead Ma, trained new hires, improved patient care/satisfaction, provide customer service.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Has 13yrs of pediatric experience with vital signs and injections and catch-up schedule for immunizations, has the ability to review shot records and make sure they are up to date.

Has 13yrs of experience with OBGYN, help gynecologist with clinical and clerical tasks such as patient education, examination preparation, taking vital numbers, recording patient medical histories, performing electrocardiograms (EKG’S), drawing blood, patient intake and minor surgery, ultrasounds.

Cherokee Medical Services --- Balboa Hospital /NBHC North Island Coronado CA

Certified Medical Assistant 6/04-09/06

Served as a key member of interdisciplinary healthcare team for a busy family medical and Active duty practice. Assist seven MDs as well as PA’s and RN teams in ensuring patient care and smooth daily functioning of the office.

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and order entry/data entry) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Managed other Medical Assistant as lead Ma, trained new hires, improved patient care/satisfaction, provide customer service.

Has 3yrs of pediatric experience with vital signs and injections and catch-up schedule for immunizations, has the ability to review shot records and make sure they are up to date.

Spectrum Health Care --- Balboa Hospital Primary Care Clinic San Diego, CA

Administrative Assistant /Clerical Assistant 06/03- 06/04

Greeted and directed visitors / customers to their destination and provided general information.

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and order entry/data entry) that allowed

doctors and nursing staff to focus on the health concerns of their patient.

Performed faxing, coping and filing duties, managed office documentation

Assisted providers with special projects

UCSD Hospital --- San Diego, CA

Certified Medical Assistant 06/02-06/03

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and order entry/data entry) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Assisted with basic physical exams, and procedures, performed audiograms

Provided customer service.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, Peek Flows, Nebulizer treatments, urinalysis,).

US/ Health Works -- Santee, CA

Medical Assistant Externship 05/02-06/02

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and order entry/data entry) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, Peek Flows, Nebulizer treatments, urinalysis).

Assisted with minor surgeries/procedure, assisted with basic physical exams

Mervyns California El Cajon, CA

Sales Associate/ Cashier- 06/99-05/02

Upbeat, enthusiastic, and punctual sales associate with an excellent work ethic and sales experience. Over three years of expertise in managing inventory, running the cash register, and delivering prompt customer service with a smile.

Greet customers entering establishment

Compute and record totals of transactions

Issue receipts, refunds, credits, or change do to customers

Maintain clean and orderly check out areas

Offer customers carry-out service at the completion of transaction

Strong communication skills

Sharps Reese Steely--- Chula Vista, CA

Medical Assistant/ Front Office Assistant School to work Program 05/98/-06/99

Performed faxing, coping and filing duties, managed office documentation

Processed medical billing, Scheduled appointments,

Provided customer service

Answered multi-line phones, data entry

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

“…Leanne continues to be a vital member of our healthcare team…possesses exceptional patient-care skills…strong command of basic medical procedures and terminology…well-organized and efficient…

REFERENCES:

Diane Wong MD Family Medicine 619-***-****

Tamara Moore MSA 619-***-****

Amsale Denbela NP 858-***-****



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