Carolyn D Lopez

*** **** **** **., *********, KY 40508

859-***-**** (Cell)

502-***-**** (Cell)

acp2dq@r.postjobfree.com

Summary

I have 36 years of experience, including as a Receptionist, as a Guest Receptionist and as a Long Distance Telephone Operator in industries including Social Services, Printing, Publishing, and Allied Industries and Communications.

Most recently, I have been working as a Receptionist at Kentucky Career Ctr. from May 2014 to April 2015.

My skills and experiences include: Microsoft Mail, Photocopier, Printers, Switchboard Operator, Database Administration.

I hold a George Rogers Clark High School degree in Required Studies from George Rogers Clark.

Experience Kentucky Career Ctr., Lexington, KY May 2014 to Present

Receptionist

Operated telephone switchboard to answer calls, provide information and take messages. Directed incoming phone calls. Resolved complaints from clients, the public, visitors and customers. Transmitted information or documents to customers using computers. Provided information about establishment such as services provided. Operated copiers, fax machines, printers and phones. Greeted customers, job applicants, staff and visitors. Signed in and directed visitors. Recorded and distributed phone messages. Maintained office equipment. Performed data entry. Exercised discretion and judgment in frequent contacts with the public.

Winchester Sun, Winchester, KY Apr. 2007 to July 2008

Guest Receptionist

Operated telephone switchboard to answer calls and schedule appointments. Directed incoming phone calls. Transcribed handwritten information. Worked with pay records. Resolved complaints from customers. Maintained files. Transmitted information or documents to customers using computers. Maintained appointment calendars. Provided information about establishment such as services provided. Operated copiers, fax machines, printers and phones. Greeted vendors, customers and visitors. Signed in and directed visitors.

Verizon, Lexington, KY Aug. 1989 to Nov. 2002

Long Distance Telephone Operator

Communicated using telephones, switchboards, two-way radios and pagers. Provided directory assistance for customers. Completed connections for local calls, long distance, pay phones, mobile phones, person-to-person and emergency calls. Assisted customers. Monitored automated system for placing collect calls. Performed clerical duties such as typing, proofreading and sorting mail. Calculated charges for special phone services. Promoted company products when appropriate. Maintained records of charges for calls placed and received. Directed emergency communications to correct response team. Made telephone calls for children, people with disabilities and people in emergency situations. Used telephone PBX. consoles, paging systems, radio systems and alarm reporting. Used desktop computers.

Clark Regional Medical Center, Winchester, KY May 1987 to June 1987

Switchboard Operator/Patient Registration

Operated communication equipment such as telephones, switchboards, two-way radios, multi-line telephones, intercoms, public address systems and emergency alarms. Directed incoming calls. Provided information to customers. Directed emergency communications to correct response team. Performed clerical duties such as typing. Ensured alarms worked properly. Distributed messages appropriately. Used telephone PBX. consoles, paging systems, radio systems and alarm reporting. Used computer database. Maintained directory database. Used office suite software, such as Word and Excel. My accomplishments included: I received numerous awards for excellent customer service as well as for perfect attendance.

General Telephone Co., Lexington, KY Feb. 1983 to May 1987

Long Distance Telephone Operator

Communicated using telephones, switchboards. Provided directory assistance for customers. Completed connections for local calls, long distance, pay phones, person-to-person. Assisted customers. Monitored automated system for placing collect calls. Performed clerical duties such as typing. Calculated charges for special phone services. Made telephone calls for people with disabilities, people in emergency situations. Used telephone PBX. consoles. Used desktop computers. Maintained directory database. My accomplishments included: I received numerous awards for excellent communication skills as well as awards for perfect attendance.

Clark Regional Medical Center, Winchester, KY Mar. 1980 to Feb. 1983

Switchboard Operator/Patient Registration

Operated communication equipment such as telephones, switchboards, two-way radios, multi-line telephones, intercoms, public address systems and emergency alarms. Directed incoming calls. Provided information to customers. Directed emergency communications to correct response team. Performed clerical duties such as typing and proofreading. Ensured alarms worked properly. Recorded messages. Distributed messages appropriately. Used telephone PBX. consoles, paging systems, radio systems and alarm reporting. Used computer database. Used office suite software, such as Word and Excel. My accomplishments included: I received numerous awards for excellent customer service as well as for perfect attendance.

Skills

Clerical, Fax, Microsoft Mail, Pbx, Photocopier, Printers, Proofreading, Radio, Reports, Switchboard Operator, Telephone Skills, Typing, Communication Skills, Customer service, Database Administration, Microsoft Excel, Microsoft Office, Microsoft Word, Multi-Line Telephones, Customer Relations, Data Entry, Office Equipment

Education George Rogers Clark

1976

George Rogers Clark High School

Required Studies

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