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Executive Assistant Customer Service

Location:
Alpharetta, GA
Salary:
$50000+
Posted:
June 04, 2015

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Resume:

Katie Newman

**** ********* **

Alpharetta, GA **004

Cell: 770-***-****

acp1wx@r.postjobfree.com

Summary of Qualifications

Responsibly handled sensitive and classified information for a law enforcement agency on a daily basis.

Successfully ran the administrative portion of NASA's Office of the Inspector General.

Currently handling, all travel-related paperwork as well as all gift and hospitality, phone reimbursement, event budgeting, and calendar management for 3 Vice Presidents of a global company, and supporting 10 Directors.

Strong research and reporting abilities, enhanced by excellent written and verbal communication skills.

Education and Academic Awards

B. S. Psychology Magna Cum Laude GPA: 3.79 University of Georgia, Athens, GA

Languages

Speak, read, and write an intermediate level of Japanese.

Technical Skills

Proficient using Microsoft Office Suite, Windows, XHTML/CSS, Adobe Photoshop, Dreamweaver, and SPSS.

Employment History

Executive Assistant at Amdocs, North American Branch 06/14 to Present

Executive Assistant for 3 Vice Presidents and 10 Directors at a Global Telecommunications company based in Israel with over 10,000 employees.

Work in a multicultural, multilingual environment where each person is expected to speak, read and write at least 1 of the following fluently besides English : Hindi, Urdu, Hebrew, Japanese, Korean, Tamil, Marati, and/or Arabic.

Tasked with all executive support role level responsibilities that range from booking a show room at an international trade show in Barcelona with limited information in a very short time frame to finding a way to create video conference sessions in another location with participants from all over the globe without anyone being at an inconvenience due to their time zone – all via a proprietary automated system.

Project Administrator at PKF North America via StaffSource, Inc. (Temp) 11/13 to 4/14

6 month contract position performing event planning, special project, and administrative roles.

Proficient in CVENT event planning software in which I routinely created events, after-event surveys, and reported statistical results directly to a team of the organization's Vice Presidents.

Tasked with all travel for the organization's Vice President of International Business and Vice President of Membership Development.

Learning Center Coordinator/ HR Admin. Assistant, Avon Distribution Center via Randstad (Temp) 1/13 to 8/13

8 month temporary position via Randstad, helping to ease the transition for employees being displaced.

Successfully taught basic and intermediate Microsoft Office courses to a variety of associates.

Responsible for administrative and support functions for the Human Resources Department.

Legal Researcher/ Executive Assistant, Michele Forzley and Associates, Silver Spring, MD 11/10 to 09/12

Independently performs a wide variety of administrative and support functions relating to accessing national computerized information systems for the purpose of legal research.

Provides assistance by searching and obtaining information stored in scholarly journal databases. Reviews, analyzes and evaluates results of database inquiries and provides results to the employer.

Performed research for and authored the method's section of the peer-review journal article “Counterfeit Goods and Public Health and Safety” which was presented in front of the World Health Organization in Geneva, Switzerland.

Responsible for maintaining the office computers, network, and for all technical assistance. Performs other tasks as assigned including office administration duties that support the day to day functioning of the office

Program Assistant, NASA, Office of the Inspector General, Office of Investigations 3/11 to 8/11

Daily responsibilities included implementing all of the agency's policies and procedures, taking and making phone calls to different departments and agencies, maintaining files, maintaining office supplies, arranging equipment and building/facility repair, office moves and case file archival, performing travel-related duties, utilizing automated systems and software applications, inputting information into databases, and assisting with providing logistical support for upper management and special agents.

Used multiple online database systems as well as traditional paper filing systems. Ensured that all legal case files were properly closed. Responded to daily requests for files to be retrieved and located said files and ordered them as needed. Added documents and files to previously closed case files and prepared closed files for shipment to records and archiving centers.

Responsible for evidence custody, possession of confidential funds, and the use and proper payment of three government credit cards for the purchase of travel, supplies, and law enforcement equipment.

As the primary evidence custodian, I accompanied federal agents on search warrants to catalogue and take possession of case evidence.

Required to obtain and maintain a Secret clearance in order to perform all duties for this position.

Responsible for making all travel arrangements for myself and up to 15 other individuals for the purpose of carrying out search warrants, arrests, or other OIG investigative casework.

Created and maintained top secret case files and analyzed information for use in ongoing investigations.

English Language Teacher / Translator, Freedom English School, Hitachinaka City, Japan 08/08 to 03/10

Taught and translated for Japanese engineers, teachers, bilinguals, and children wishing to learn and retain their English ability.

Assisted with technical translation and localization for software and mechanical engineers.

Served as a reference for screening rough drafts of reports for proper formatting, grammatical correctness, punctuation, capitalization and clarity of expression.

Police Officer I / Recruit, Gwinnett County Police Department, Lawrenceville, GA 05/07 to 05 /08

Assisted the Police Department with various security-sensitive tasks while training for the police academy.

Duties included driving and maintaining police vehicles, providing support to the Major of Special Operations, the Chief's Office, and the Professional Standards Unit (Internal Affairs).

Assisted in maintaining security sensitive criminal investigative files which documented the progress of individual cases/investigations.

Obtaining this position required a criminal background check, ongoing physical fitness tests, a psychological examination and a polygraph examination to ensure good moral character and general well-being.

Best Buy Consumer Electronics 5/2003 to 10/2006

Technical Assistant, Best Buy Service Center, Suwanee, GA 1/06 to 10/06

District Project Team Specialist, Best Buy District 35, Various GA Locations 5/05 to 12/05

Media/Customer Service Representitive, Best Buy #511, Athens, GA 5/03 to 5/05



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