YOSHIE HILL

Ann Yoshie Hill

** ****** **, *** ***, Colma, CA 94014

Cell: 650-***-****

acp1sg@r.postjobfree.com

https://www.linkedin.com/pub/ann-yoshie-hill/23/7b1/61a

OBJECTIVE

A receptionist or office support position, utilizing my customer service and organizational skills to communicate effectively with the public, and to keep office processes and procedures running smoothly

QUALIFYING SKILLS & ABILITIES

• Remarkable customer service, every interaction, every time

• Friendly, highly organized, and energetic

• Experienced Receptionist with skillful phone etiquette and professional demeanor

• Multi-line business telephone system

• Strong writing skills, fluent English

• Quick learner, constant curiosity, embraces new ideas and creative thinking

• Consistently maintains a positive attitude and enjoys helping people

• Microsoft Office Suite

• Graphic design and fine art experience and training

• Hand lettered signage and calligraphy skills

EXPERIENCE

STATE FARM AGENT STEVE CARIA – Insurance Agent, Customer Service

JULY 2011 – MARCH 2015

• CUSTOMER SERVICE MANAGER:

• Front-line interaction with policyholders and the public; the voice and face of the office

• Client liaison with claims, underwriters, and corporate to solve problems for policyholders

• Write policies, cross-sell to improve policyholder protection; policyholder education

• Process premium payments and submit policy changes

• Insurance Rate Quotes

• Late payment and update reminder telephone calls

• OFFICE ADMINISTRATOR:

• Compiling Payroll hours, and tabulating other data in Excel spreadsheets

• Originated and designed Outlook email signature templates to streamline sending routine messages

• Developed comprehensive New Hire packet for consistent on-boarding process

• New Hire orientation

• Compliance Officer

• Background support and research for other team members

• CA Property and Casualty Insurance Broker-Agent, License # 0H74356

• CA Notary Public, Commission # 2037724

SKILLS USED:

• Receptionist on Multi-line business telephone systems • Professional phone etiquette and demeanor

• Insurance Product Knowledge • Corporate and California State Insurance Code compliance

• Protection of client privacy and confidentiality • CSR Mastery training for Customer Service professionals

• Resourceful problem-solving for clients

• OUTLOOK for emails, scheduling, calendars & meeting invitations

• WORD for correspondence and creation of documents • Proofreading

• EXCEL to compile staff Payroll hours, and tabulate other data

THD AT-HOME SERVICES, INC at The Home Depot – Lead Generator

MAY 2010 – JUNE 2011

• Approach, welcome and engage shoppers in conversation

• Attractive and appealing display of product samples

• Answer customer questions and describe installation options

• Schedule appointments for Estimator home visits, to measure and create the bid for installation

• Promote at community events to solicit prospect appointments and follow-up phone calls

• Set-up, maintenance, and storage of display materials

KAINOS VOCATIONAL SERVICES, INC. - Receptionist

MAY 2009 – MAY 2010

KAINOS is a nonprofit providing residential homes, support, and work training for developmentally disabled adults

• Warmly welcome clients, guests, and vendors; direct visitors to the correct personnel

• Answer multi-line phone, direct calls to the appropriate extension, and relay messages

• Compliance with Privacy Policy, safeguarding the confidentiality and security of client information

• Supported the sales, marketing, and production teams with administrative and clerical assistance

• Personal assistant for program general manager

• Inventory and requisition office supplies

• Maintain the reception area, conference room and common areas in clean, fresh, and inviting condition

THE HOME DEPOT – Garden Department Associate

MARCH 2008 – AUGUST 2008

• Pro-actively greet, direct, and assist customers in selecting plants and merchandise

• Daily upkeep and care of living plants

• Product knowledge and safety compliance

• Familiarity with local plants and Bay Area micro-climates

• Artistic hand-lettered signage for both Garden Department and inside the main store

• Received numerous “Homer” Awards for excellence in Customer Service.

CALLIGRAPHY – Professional Calligrapher, Free-lance & Teaching

JUNE 1976 – PRESENT

• Fine Hand Lettering for Weddings and Corporate Events

• Graphic Design and Lettering Artistry

• Decades of experience in teaching calligraphy to pupils ranging in age from 8 to 80

• Taught hundreds of Bay Area students, at art and education facilities such as:

o The Palo Alto Cultural Center

o Santa Clara Parks & Recreation

o West Valley College

o Lyceum of Santa Clara County (enrichment program for GATE students)

SKILLS USED:

• Calligraphy and Lettering - Expert proficiency

• Color and Design • Stationery and Invitation Design

• Work closely with client to refine function, format, layout, and project details

• Accurate proof-reading, spelling, and social stationery etiquette

• Thorough knowledge of Art History

• Lecture and Public Speaking

• Adult Education and Lesson Planning for all skill levels

Founding Board Member and Past President of the Pacific Scribes Calligraphy Guild

EDUCATION

• High School Graduate, Hillsdale High School, San Mateo, CA 94403

• Some College

• Fred Pryor Management Seminars

• CSR Mastery training for Customer Service Professionals

COMMUNICATION

• Proven ability to build relationships with individuals of diverse cultures, ages, and walks of life

• Patient, empathetic active listener and problem-solver

• Literate writer

ACTIVITIES

• Crossword Puzzle Competitor

• Watercolor artist, Chinese Brush Painting

• Jazz enthusiast

• In the current Jeopardy contestant pool

Contact this candidate