Dyson, Monica
acp1pz@r.postjobfree.com
Objectives
To begin a career where I can apply my skills and qualifications
Education
Tusculum College
Northeast State Technical College
2012 AS Special Education
Experience
Temporary Associate M arch 2014 – Current
Domtar, L LC. 100 Clinchfield St. Kingsport, TN 37660
Position requires flexibility and knowledge to complete a variety of tasks for multiple
departments.
Training coordinator
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Assists with developing and implementing mill-wide training program and
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materials
Works with employees, supervisors, and upper management to ensure
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effective and timely training
New employee onboarding and safety training
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Mill-wide LMS administration/training
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Wellness Committee Leader
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Creating and implementing site Wellness Incentive Program
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Collaborates with internal and external resources to improve employee health
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and wellness
Communications Coordinator
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Responsible for writing, editing, and publishing mill newsletter
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Edits and publishes electronic communication tools
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Relief for administrative assistants as needed
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Business Office Manager 2009-2013
Amedisys Home Health, L LC. 240 Medical Park Blvd. Bristol, TN 37620
Position required excellent problem solving skills, the ability to work in a fast paced
environment, and knowledge of both clinical and administrative rules and regulations.
Supervised and provided direction to administrative staff.
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Analyzed and supervised overall operation of medical records, data entry, and account
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billing.
Held weekly meetings to discuss budget goals, outstanding finances, and office
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performance.
Assisted with onsite human resources and IT duties.
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Scheduling clinical staff for in home patient visits.
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Escalation Specialist I I 2005-2009
Citi Commerce Solutions. 541 Sid Martin Rd. Gray, TN 37615
Position required a thorough knowledge of policies and procedures for multiple clients, the
ability to stay calm in stressful situations, and conflict resolution skills.
Assisted with training and orientation of new employees.
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Performed account maintenance for customers of over 20 business partners.
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Handled escalated customer service calls.
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Reviewed and processed applications, created new customer accounts
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Assisted customer service representatives with account inquiries
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Skills
Experienced with Microsoft Office and Articulate
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Excellent interpersonal and team building skills
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Skillful with de-escalation and conflict resolution
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Ability to multi task and work under pressure
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Experience with creating and implementing training programs
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Experience with interviewing, hiring, and onboarding processes
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