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Human Resources

Location:
Kingsport, TN, 37664
Posted:
June 04, 2015

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Resume:

*/*/****

Dyson, Monica

423-***-****

acp1pz@r.postjobfree.com

Objectives

To begin a career where I can apply my skills and qualifications

Education

Tusculum College

**** * * **********

Northeast State Technical College

2012 AS Special Education

Experience

Temporary Associate M arch 2014 – Current

Domtar, L LC. 100 Clinchfield St. Kingsport, TN 37660

Position requires flexibility and knowledge to complete a variety of tasks for multiple

departments.

Training coordinator

Assists with developing and implementing mill-wide training program and

o

materials

Works with employees, supervisors, and upper management to ensure

o

effective and timely training

New employee onboarding and safety training

o

Mill-wide LMS administration/training

o

Wellness Committee Leader

Creating and implementing site Wellness Incentive Program

o

Collaborates with internal and external resources to improve employee health

o

and wellness

Communications Coordinator

Responsible for writing, editing, and publishing mill newsletter

o

Edits and publishes electronic communication tools

o

Relief for administrative assistants as needed

Business Office Manager 2009-2013

Amedisys Home Health, L LC. 240 Medical Park Blvd. Bristol, TN 37620

Position required excellent problem solving skills, the ability to work in a fast paced

environment, and knowledge of both clinical and administrative rules and regulations.

Supervised and provided direction to administrative staff.

Analyzed and supervised overall operation of medical records, data entry, and account

billing.

Held weekly meetings to discuss budget goals, outstanding finances, and office

performance.

Assisted with onsite human resources and IT duties.

Scheduling clinical staff for in home patient visits.

Escalation Specialist I I 2005-2009

Citi Commerce Solutions. 541 Sid Martin Rd. Gray, TN 37615

Position required a thorough knowledge of policies and procedures for multiple clients, the

ability to stay calm in stressful situations, and conflict resolution skills.

Assisted with training and orientation of new employees.

Performed account maintenance for customers of over 20 business partners.

Handled escalated customer service calls.

Reviewed and processed applications, created new customer accounts

Assisted customer service representatives with account inquiries

Skills

Experienced with Microsoft Office and Articulate

Excellent interpersonal and team building skills

Skillful with de-escalation and conflict resolution

Ability to multi task and work under pressure

Experience with creating and implementing training programs

Experience with interviewing, hiring, and onboarding processes



Contact this candidate