Customer Service High School
Resume:
KATIE WAUGH **** E **st Street PHONE:
Sioux Falls, SD 57103 712-***-****
EMAIL:
katiecarroll05@gma
il.com
Experience June 1 2013 to present RCIS
Sioux Falls, SD
Claims Processor II
Process crop insurance claims in a timely manner
Customer Service
Teach Claims Processor I procedures
Receive calls from Agents and Clients
Call and work with Agents, Adjusters, Regions
Service Managers, Area Service Managers
Work on Livestock Claims and working in EDAS system
July 1, 2011 to June 1, 2013 RCIS Sioux
Falls, SD
Underwriting Specialist
Process crop insurance claims
Work on Transfer Ins and Outs
Mapping and Grids
Work on MPCI applications, and revisions with
attention to detail
Knowledgeable of CIMax and claims systems, RMA
procedures and SOP's
Work with adjusters, agents, and in a fast paced
team environment
January 5, 2009 to June 30 2011 Wells Fargo
Financial Sioux Falls, SD
Collector I till June 09
Collector II June 09 till June 2011
Assist customers by reviewing delinquent accounts
Escalated calls for other team members
Demonstrated ability to multitask while assisting
customers
Knowledgeable in credit card processes and
procedures
Responsible for informing team members of new
information given in meetings
January 21, 2007 to December 23, 2008 Syngenta
Ames, IA
Supply Tech III in Distribution
Help the Inventory Manager with numerous duties
Train temp employees
Met monthly distribution goals
Analyze information with attention to detail
Outbound and inbound calls
Build relationships with our customers
Help seasonal employees with any problem or
questions they might have
October 15 2007 to January 20, 2007. Adecco
Ames, IA
Seasonal Distribution for Syngenta
Call Syngenta Dealers and work with plants that bag
Syngenta Soybeans
Set up orders to be shipped to, or picked up, from a
specific plant or dealers
Make good relationships, and communication with the
dealers and plants
Answer and receive phone calls
File documents
Work on a team with other dispatchers
Systems knowledge :
Microsoft Applications (Outlook, Excel, Word)
SAP programs
SVP
RMA
FDR
EDAS
ISERIES also known as AS4OO
Education 2005-2007 Iowa Western Community College
Council Bluffs, IA
Graduated with an Associates Degree.
Majored in Criminal Justice.
Spring of 2005 A-H-S-T High School
Avoca, IA
Graduated with a High School Diploma.
References
Cathy Dyer RCIS Underwriting Specialist Retired Coworker as
of January 2015
1507 south Campbell trail
Sioux Falls, SD 57106
Kim Butterfield RCIS Underwriter Underwriting Specialist
1504 W 29th Street
Sioux Falls, SD 57105
Stefanie Agre RCIS Claims Processor
409 N Dewberry Ave
Sioux Falls, SD 57110
Pam Granneman was a Coworker at RCIS but now works
for My Crop Technologies
593 191st Street
Jasper, MN 56144
Contact this candidate