Management Service

T ONY L EE G OLIGHTLY

acp1bt@r.postjobfree.com www.linkedin.com/in/tonyleegolightly

*** ****** **** **** ***********, TX 76240 469-***-****

IT OPERATIONS DIRECTOR

Project Management Solutions Development Profitability

Innovative and results focused IT Leader with an aptitude for developing on time, below cost solutions that meet customer/end user

needs and contribute to overall profit margins. Possesses more than 18 years of experience in the telecom industry with extensive IT

knowledge and business acumen. Skilled at gathering metrics, analyzing performance, identifying areas in need of improvement, and

deploying cost effective solutions. A self starter and team player who consistently exceeds customer expectation and corporate

requirements. Manages multiple complex projects concurrently.

Operations Management Process Analysis Revenue Generation

IT Solutions Development Process Improvements Cost Control

Cost Savings Strategic Planning Resource Utilization

Team Leadership Risk Mitigation Customer Satisfaction

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD COMPANY, Plano, TX 2001 – 2015

ITO Account/Service Delivery Manager – EMEA HP Managed Services

Enabled the support of 300+ global sites on EMEA Major Account by providing outsourcing, best shore, and vendor management for

Service Delivery and Operation Teams. Ensured consistent contract compliance by monitoring and reporting on weekly status against

people, processes, service, and systems projects needs. Contributed to TnT service creation, technology selections, and architectural

designs/deployment (including RFP review/risk mitigation strategies).

Cost Reduction & Financial Planning

Secured $500M in contract renewal over five year period by participating as global site services key collaborator.

Achieved governance of Profit and Loss and Total Cost of Ownership reduction by conducting monthly financial forecasting

and annual cost savings initiatives across enterprise.

Sparked a 10+% cost reduction across all capabilities while improving customer SLA by consolidating and centralizing

contracts worldwide and ensuring correct coverage.

Generated an approximate $2M+ savings over five years by centralizing best shore network operations center, creating and

transitioning all L1/L2 services worldwide.

Operations Management & Supply Chain Leadership

Cut costs while ensuring adequate supply by directing implementation and managing all third party labor and maintenance

contracts, as well as associated providers/procurement processes worldwide.

Resolved issues and corrected project timelines by providing at risk solution Project Management services.

Team Leadership & Performance Management

Boosted performance by providing career development and promotions, including collecting and assessing peer,

management, and client feedback.

Ensured contract compliance, efficiency, and personnel SLA adherence by obtaining and compiling analytics for delivery

metrics and reports.

Project Corrective Actions

TONY LEE GOLIGHTLY Resume, Page 2

Rescued mission critical, multiyear VMWare project on global EMEA account by resolving failures in timelines and enabling

project team to drive a successful conclusion.

Empowered team to complete a successful implementation by remedying inconsistency in required customer analytics on

another essential multi year EMEA project.

Process Creations/Improvements

Designed and developed Key Performance Indicator reporting process for individual contributors and all service capabilities

for major EMEA outsourcing account.

Co authored third party technical service delivery contractual agreement template that is now used across Enterprise Services

Organization.

Defined account wide escalation strategy for hands on, on site resources for all third party service delivery, encompassing

more than 500 sites in over 50 countries.

PROFESSIONAL EXPERIENCE, CONTINUED

NOKIA INCORPORATED, Irving, TX 1996 – 2001

Platforms Manager – Nokia Business Infrastructure

Managed platform teams that provided support for the following principle disciplines within the Americas region: LAN, Data Center

Operations/Deployment, Proliant Solution and SANs, IBM ESS SAN’s, NetApp, Storage/Backup Services (Letago, Omniback, and

STK), UNIX Services (AID, HO UX, Redhat, Solaris), and Windows NT/W2k/AD Services.

Supported capability operational support teams by managing day to day cost, adherence, budget, and procurement of

infrastructure solutions.

Participated in and directed development and implementation of global and regional standards for LAN/WAN, Data Centers,

NOS, messaging, Systems Management, Disaster Recovery (Continuity), and Mass Data Storage.

Positioned organization for consistent improvement by orchestrating research participation and implementation of new IT

software/hardware solutions.

Enabled the successful integration of new acquisitions into the Nokia IT environment and the effective implementation of

LAN, Windows, UNIX, and Back Office related solutions by managing project teams.

LANOP, Irving, TX 1995 – 1998

MCSE Certification Instructor/Trainer

Demonstrated technical knowledge and group leadership ability by teaching diverse Microsoft certification classes.

MICROSOFT CORPORATION / RHO INCORPORATED, Irving, TX 1993 – 1996

Support Engineer Lead

Demonstrated technical knowledge and group leadership ability by supporting multiple key Microsoft product releases.

E DU CAT I ON & C R E D E N TI A L S

Master of Business Administration, Information Assurance & Technology, University of Dallas, Irving, TX, In Progress

Master of Science, Computer Science, University of Texas at Dallas, Richardson, TX, In Progress

Bachelor of Science, Mathematical Science, Computer Science/Physics Minor, University of Texas at Dallas, Irving, TX

HP Training

Financials for Account Delivery Managers

TONY LEE GOLIGHTLY Resume, Page 3

ITIL V3 (Service Management Frameworks & Foundation Syllabus V4.2)

ITSM Reference Model 3.0, Operational ITSM: BS 15000/ISO20000

CISM: Info. Security Program/Governance

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