Mark Smith

**** ********* **, *****, **., *****

T: 813-***-****, E: acp0kr@r.postjobfree.com

Qualities

I am a professional with 20 years' experience implementing and maintaining

large scale IT infrastructure for a diverse range of clients from

enterprise to government.

I understand how to leverage different platforms such as Windows and Linux

to deliver services to business that drive real value while taking

advantage of the latest virtualisation techniques to control cost. I have a

proven track record of improving system performance and efficiency, uptime

metrics and ticket turnaround time.

1 Summary

. Proven track record of managing, improving, consolidating and

virtualizing enterprise level IT infrastructure

. Expert level knowledge of a wide variety of operating systems and

platforms

. Strong experience of designing and implementing distributed IT

environments

. Buildout and management data centers, and management of co-located

data centers

. Extensive knowledge of securing, patching and auditing network and

server infrastructure

. Ability to leverage data, voice and server technologies to deliver

services to all parts of a global organization that meets, or exceeds,

appropriate SLA, quality and audit standards

. Skilled with developing long term relationships with clients, support

providers and vendors

. Excellent communication skills, and comfortable when dealing with end

users, executives and vendors

. IT Lead and/or Project manager experience on many large to small

projects

. Self-motivated and Result-driven IT professional

2 Employment History

5/2015 - present

Field Technician Data and Voice Specialists

Data and Voice Specialists Services (STRUCTURED CABLE SERVICES DATA CENTER

SERVICES, DATA NETWORK SERVICES and CCTV SERVICE) We also service your

existing cables. Replace Batteries re-placement on UPS any type. Tech

Support on legacy PBX systems. Data and Voice Specialists is the

technological partner you need to develop customized, reliable, and

flexible voice and data cabling, CCTV, VOIP, and WAP's, communication

solutions. It's our goal to create scalable infrastructure for you that

lets you keep focused on your day-to-day operations. We provide assistance

with connectivity and software issues including but not limited to:

. Setting up your computer including peripherals such as printers,

monitors, and mice

. Setting up an Wi-Fi/Network Connection

. Help installing TELO racks and wiring

. Help with UPS battery removal and re-place

. Installing switches and routers

12/2014 - 3/2015

Tier2 and Tier3, CCU Computer Centers USA, Tampa, FL

I held the position of Tier3 and Remote Tech for CCU having been promoted

through various positions including phone support and remote tech support.

They are also Remote Restore we handle all new computer and tablet Android

Ipad and Windows8 support for HSN and QVC. We provide assistance with

connectivity and software issues including but not limited to:

. Setting up your computer including peripherals such as printers,

monitors, and mice

. Setting up an email account or Wi-Fi/Network Connection

. Help installing antivirus software including adjusting sensitivity

settings

. Help with virus or spyware removal

. Installing apps or software, including Microsoft Office

. How to: Turn PC on/off, reset password, connect to the Internet, use

webcam, access pictures from media, and more.

02/2002 - 06/2014

NOC Manager, Internet Technology Consultant, Tampa, FL

I held the position of NOC Manager for ITC having been promoted through

various positions including network and systems engineering. I am

responsible for the day-to-day operations of all Systems and Services and

report directly to the Company owner.

. Deployment and ongoing management of multiple customer PBX systems

. Designed and deployed enterprise data center from the ground up

. Manage the hardware installation, capacity planning and physical

infrastructure

. Act as the lead architect in designing or approving all IT

infrastructure deployments

. Manage a team of engineers who monitor and administer our own, and

customer owned IT infrastructure

. Act on behalf of customers in dealing directly with Internet services

such as registries and DNS registrations

. Provided phone support and onsite support while using ticketing

system.

. Project leader on network redesign

. Manage and Implanted Migrations from Server 2003 to Server 2008/2012

. Researched, recommended and implemented network enhancements that

improved system reliability and performance

. Replaced customer manufacturer's vulnerable network with robust

security through joint architecture of firewall and DHCP

09/2000 - 02/2002

Systems Administrator, Hostway Tampa, FL

I managed IT infrastructure for various companies who had outsourced their

IT support to Hosted Ventures. I was directly responsible for solutions

that improved the functionality and system reliability. Duties ranged

anywhere from virus removal to converting a company over to a domain from a

workgroup. I also had responsibility for Hosted Ventures internal

corporate IT.

. Created and updated documentation for internal systems related to NOC

operation

. Diagnose, repair, and configure mail services using Sendmail, Postfix,

Qmail, and dovecot

. Configure and manage webhosting and spam filtering services

. The senior engineer in a team of 9 administrators providing support

for 5000+ customer servers

. Provide technical support to customers via phone and email. Creating,

updating, and completing trouble tickets as needed

. Created clear documentation for the client's network and IT

infrastructure

. Mentoring and training newer engineers

. Worked within the networking department to identify and resolve issues

with monitoring systems

. Tested new phones, PBX and routers to find issue or new way to do

installs

. Provided assistance in repair, preventive maintenance, and

hardware/software installation

. Network Redesign/ Improvement

. Provide Remote monitoring and management

. Provided systems administration support for UNIX systems including

server and workstation upgrades, backup and disaster recovery

monitoring, user account setup

08/1998 - 08/1999

Technical Support III, CI Host, Dallas, TX

Manage Data Center facilities, build out new rack space, maintain and

upgrade existing infrastructure. I oversaw the deployment of structured

cabling.

. Installed and maintained servers and client computers

. Provided phone/hands on and technical support of all customers

. Troubleshooting for any computer/network issues

. Investigated system problems and provided solutions on system

utilities, and operating environments

. Provided user data and application recovery, resolved network

connectivity issues

. Remote and On-site support Tech

. Provide Remote monitoring and management

. Monitored night-batch job process, documented errors, performed

nightly backups and troubleshot issues

. Created own network Cat3/Cat5e cabling including crimping RJ45

connectors for emergency replacements and custom sizing

3 Key Skills

. Operating Systems - Windows (98-2012 desktop and server), FreeBSD,

Linux (Redhat, CentOS, Debian)

. Telecoms - Asterix PBX deployment and support, SIP trunks, ISDN, least

cost routing, voicemail and IVR

. Networking Services -IPv4, IPv6, deep level packet inspection. VPN

deployments, VLAN segmentation and routing

. Networking Hardware - Various vendor router, switch and firewalls

. Collaborate with developers, programmers, and designers in

conceptualizing and development of new software programs and

applications

. Investigated system problems and provided solutions on system

utilities, and operating environments

. LAMP Deployments

. Workstation Installation/Configuration

. Server Administration and Repair

. Systems and Network Administration

. User Training and Support

. Microsoft SQL 2000

. Microsoft SQL 2005

. Microsoft IIS

. Exchange 2003

. R1 Soft for Windows

. R2 Soft for Windows

. BASH scripting

. Apache

. MySQL

. S/FTP

. FTP

. SSH Firewalls

. IP Tables

. PF

. Sendmail

. Postfix

. Qmail

. VMware

. Plesk

. Virtuozzo

. CPanel

. Nag iOS

. Solar Winds

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