KATELYNNE O’BRIEN

*** ***** *** ******, **** BRIDGEWATER, MA 02379 508-***-**** acp0er@r.postjobfree.com

EXPERIENCE

FALMOUTH DANCE ACADEMY, FALMOUTH, MA 1998-PRESENT

MANAGER/NEW CLIENT ACQUISITION

• INCREASED CLASS SIZE BY CREATING AND MARKETING NEW PROGRAMS SUCH AS FLYERS, MAILINGS,

SOCIAL MEDIA AND EMAILS PROMOTIONS.

• RECOGNIZED FOR THE ABILITY TO QUICKLY ESTABLISH RAPPORT WITH CUSTOMERS, UP-SELL PRODUCTS

AND BUILD A LOYAL CLIENTELE.

• CONSISTENTLY MEETING YEARLY ENROLLMENT QUOTA WITH WEEKLY COLD CALLS AND ADVERTISING AT

LOCAL EVENTS.

• RESEARCHED, IDENTIFIED AND IMPLEMENTED ACCOUNTING SYSTEM FOR THE BUSINESS.

• PREPARE AND PROCESS MONTHLY INVOICES TO ALL ACCOUNTS.

• MANAGE ALL ACCOUNTS RECEIVABLES WITH DILIGENCE.

• MANAGED ALL CUSTOMER COMPLAINTS WITH DILIGENCE AND PROFESSIONALISM.

• RESPONSIBLE FOR COMMUNICATING ALL SCHEDULING TO STAFF AND CLIENTS IN A TIMELY MANNER.

• ASSISTED IN CONDUCTING THE END OF YEAR PERFORMANCE WITH 250 PARTICIPANTS. INCLUDING

CREATING THE PROGRAM, MARKETING THE EVENT, SELLING TICKETS, ORGANIZING VENDORS AND BEING

RESPONSIBLE FOR OBTAINING ALL PERMITS THAT THE TOWN REQUIRES.

MULCAHY CHIROPRACTIC AUGUST 2007- OCTOBER 2009

CLIENT SALES AND RETENTION

• RESPONSIBLE FOR SELLING MAINTENANCE PLANS FOR NEW AND EXISTING PATIENTS.

• RESPONSIBLE FOR SAVING ACCOUNTS THAT ARE PLANNING TO CANCEL MEMBERSHIP.

• RESPONSIBLE FOR MAINTAINING ACCURATE AND UP-TO-DATE BILLING RECORDS FOR OVER 200 ACTIVE

PATIENTS.

• HANDLED ALL CUSTOMER INQUIRIES WITH DILIGENCE AND PROFESSIONALISM.

• PREPARED MONTHLY INVOICES.

• VERIFY DISCREPANCIES AND RESOLVE CLIENTS’ BILLING ISSUES.

• PROCESSED AND MONITORED ALL INSURANCE CLAIMS WITH DILIGENCE.

• PERFORMED DAY TO DAY FINANCIAL TRANSACTIONS INCLUDING VERIFYING, CLASSIFYING, COMPUTING,

POSTING AND RECORDING ACCOUNTS RELIEVABLE DATA.

• EFFICIENT WITH ELECTRONIC BILLING SYSTEM.

• MET ALL INDUSTRY MANDATED FILING DEADLINES.

• PREPARED OFFICE STATISTIC WEEKLY, MONTHLY, QUARTERLY AND YEARLY.

• RECRUITED AND TRAINED NEW EMPLOYEES FOR THE ROLE OF BILLING SPECIALIST.

EDUCATION

BRIDGEWATER STATE UNIVERSITY

BRIDGEWATER, MASSACHUSETTS, 2007

BACHELOR OF SCIENCE ACCOUNTING AND FINANCE, OVERALL GPA 3.19

SKILLS

• PROFICIENT IN MICROSOFT WORD, EXCEL, POWERPOINT

• QUICKBOOKS

• SALESFORCE.COM

• AKADA SOFTWARE

• SEARCH ENGINE UTILIZATION

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