Dimpal Patel

Front Desk Clerk

Middleboro, MA *2346

acp0d2@r.postjobfree.com - 862-***-****

WORK EXPERIENCE

Customer Service/Sales

RANDSTAND, Comcast - Bridgewater, MA - October 2014 to May 2015

Responsibilities

Gave Customer brief tutorial on their equipment

Make service changes, recommend service options, and schedule installation for phones, television cable,

and internet lines.

Except payment in cash or checks

Skills Used

Teamwork

Problem solving

Communication

Customer awareness

Organisation

Preseverance and motivation

Ability to work under pressure

Confidence.

Front Desk Clerk

Eastgate Motor Inn - Littleton, NH - February 2009 to November 2013

Provided information to guest about hotel (40 rooms) policies, services, and amenities

* Registered, and assign rooms to hotel guest

* Trained new staff members, including front desk clerks, housekeepers

* Posted charges to guest accounts and processed payments, making corrections where necessary, and

informed housekeeping department about room status/availability

* Listened and resolved guest complaints

* Answer queries regarding the hotel's services, charges, dining facilities, and travel directions

Front Desk Clerk - Newcastle,

Crown Motel - May 2006 to January 2009

DE

* Provided information to guest about hotel (20 rooms) policies, services, and amenities

* Greeted customers in a friendly and professional manner as they arrive

* Handled guest check-ins and check-outs appropriately

* Take reservations over the telephone, though emails and in person

* Computed bills and take payments

Customer Service Representative

Macy's - Newark, DE - November 2006 to November 2008

Performed activities such as stocking, pricing, and cashiering to ensure that all customers were looked after

all display items properly

* Stocked, categorized, and managed store displays

* Answered telephone and in-store inquires to customers' satisfaction

* Advertised macy's credit card and let the customer know about the advantage and reward they get

EDUCATION

Vidyabharti School - Surat, Gujarat

2006

ADDITIONAL INFORMATION

Over seven years of experience in the customer service field

Sincerely enjoy working with people, in person and over the phone

Highly effective communication skills coupled with the ability to establish and maintain professional

relationships with customers and staff

Knowledgeable in computer applications such as, Microsoft Excel, Word, internet and e-mail usage and

complemented by accurate keyboarding skills of 70 wpm

Additional Skills

* Works independently

* Demonstrates ability to learn quickly, Self motivated

* Successfully handles multiple tasks simultaneously

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