650-***-**** (h) 415-***-**** (M)

acp09t@r.postjobfree.com

TECHNICAL SUMMARY - Not active on LinkedIn on purpose. References

available upon request

Question: How many diagnostic files does it take for Oracle Support to

change a light bulb?

Answer: We need 2 more diagnostic files to tell you.

* 19 years in all levels of Oracle Database Support, from front line to

Advanced Resolution, to Bug Diagnostics and Escalations (BDE). 22 years

total at Oracle.

* Worked hands on with several thousand production DBA's, applying patches,

installs, tuning, DB design, system sizing. Between 1987 - 1994

supported routine DBA work.

* Solved over 400 highly escalated cases with a 100% success rate, 1996 -

2009. Most of those cases were mishandled by certified Oracle

professionals, Oracle's database developers and other Oracle Senior

Support reps.

* Conducted a technical audit for the system architecture for most cases.

Wrote several hundred reports that customer and Oracle executives relied

upon.

* Saved a $450 million / year company from going under due to a disastrous

Oracle EBS implementation, by analyzing the failures that took place for

the exec and legal teams.

* Produced the key evidence and strong enough analysis for one of the

biggest law firms in Los Angeles, who filed a $400 million lawsuit

against the implementers, who were ignoring the company's plea for help

before.

* Upon seeing the evidence, the biggest defendant settled by paying an

undisclosed sum. The other defendants insisted to have the case in

arbitration (2013 - 2015).

* Quickly diagnosed hundreds of cases for Database development to fix bugs.

* Managed several hundred DBA-teams through their toughest crises.

* Exceeded Oracle Support's desired customer satisfaction level by 15

points. Received over 30 surveys from different customers alone in the 6

months prior to leaving. Left Oracle with a 95% customer satisfaction

from Service Request surveys, while handling the highest volume in the

team.

* Diagnosed many problems at Oracle in a few days, sometimes within hours,

where up to 45 engineers, DBA's and developers had failed to find a

solution for up to 6 months.

* As a salesrep, successfully achieved the $1 million / year quota when

Oracle revenues doubled from $500 million to $1 billion. Did so with 2

sales-territory cuts in the year.

* Delivered training for Oracle Dataguard and other topics in India. 15

year experience working with onshore and offshore teams.

* Mentored and trained over 100 Oracle Support engineers on a daily, hands

on basis. Taught them when and how to read Oracle's trace files, and

when to avoid them.

* Wrote the Oracle Data Dictionary view definitions for EXPort / IMPort and

the cluster objects for Oracle's catalog.sql, which is shipped with every

product.

* For 17 years, scored and produced running races, triathlons and cross

country ski races in the San Francisco Bay Area, Lake Tahoe, Los Angeles

and Hawaii. Worked with local and federal government officials, live TV,

sponsors and the public.

* Wrote the feature article for Oracle Magazine on database recovery.

EDUCATION: Bachelors Degree in Mathematics with emphasis on Computer

Science from U.C. Berkeley.

TECHNICAL INVENTORY and TOOLSET

Database Management: Oracle 11g/10g/9i/8i/7/6/5

Hardware Systems: Sun, IBM RS/6000, HP 9000, IBM PC,

x86, x86_64, I64

Operating Systems: UNIX (Solaris 9, 10, AIX 3.2, 5.3,

HP-UX11), Windows NT

Windows 2000, Windows

2003, Linux Redhat 2.1, 3.x, 4.x, 5.x (32bit,

64bit), HP/UX, AIX, VMS.

Programming Languages: SQL, PL/SQL, PASCAL,C, Fortran.

System Management Tools: Oracle Grid control, TOAD, TOM (The online

Monitor),

DBCA, TKPROF, RMAN,

ASM, RAC, Import/Export, SQL loader,

SQL*Net, AWR, Tuning

packs, Data Guard, Data-Pump.

Performance Tuning Tools: SQL Tuning Advisor, SQL Profiles,

Explain Plan, AWR reports

Event 10053 and 10046

Tracing.

Development Tools: SQL*LOADER, PL/SQL, SQL*PLUS.

EMPLOYMENT HISTORY

Technical Advisor to the CEO

Kubisys Inc.

Pompton Lakes, NJ (Los Angeles office) February

2015 - Present

- Studying the feasibility of porting their product to Linux, and the

Oracle install base with the developers.

- Studied the product and produced reports for the CEO and Board of

Directors on its benefits to customers.

- Assisted the CEO with preparing for meetings with venture capital

contacts, reviewed the POC and sales processes, as well as product

design and development.

- Reviewed all aspects of the company's activities, from sales,

marketing, technology, including reviewing all the technical

documents to learn the internals of the product, and make

corrections.

- Started to establish their presence in California and the West

Coast.

Oracle Performance DBA

Aramark Uniform Services (short term to solve a

production problem)

Burbank, CA August -

September 2014

- Was hired during the interview to diagnose the poor performance of

a critical, production Oracle E-Business Suite custom job, going on

for several months. It had been running gradually slower as merger

related data came into the Oracle database.

- Set aside all trace files, OEM, Grid Control, SQL Tuning Advisor

and Explain Plan. Proved in a week that the Oracle query optimizer

was not the suspect.

- In 3 weeks proved that excessive looping in the PL/SQL code had to

be eliminated. Recommendations were accepted by IT Director and

developers, who immediately started code redesign efforts.

Delivered training to development for better optimizer practices.

- Learned that they have no debugging in their custom code and are

relying on Oracle's Database Engine to diagnose it. Proved

Oracle's debugging won't help trace their own application.

Management and team accepted the recommendations.

- By quickly delivering a reliable diagnosis, the 6-month assignment

was concluded in a month.

4 Tb Oracle Database Administrator -

Kaiser's Onelink Database

Kaiser Permanente, Pasadena, CA October 2011 -

October 2013

Ended because of the Microsoft

Contractor Rule

Production DBA for Kaiser's biggest database, Onelink.

- Took over the Imperva production monitoring for Kaiser's National

Pricing System, after a smooth transition. Served as a Sarbanes-

Oxley DBA (SOX).

DBA SWAT team member to get Kaiser's 4 TB database, Onelink,

running on Oracle ASM, RAC (Real Application Clusters) and

Peoplesoft.

- Bi-weekly refreshed test databases from production, after getting a

refresher on RMAN.

- In 1-hour solved a highly escalated production ETL performance

problem that up to 15 DBA's and Oracle Support could not solve over

2 months, after tracing it any way they could. Did not look at a

single line from Oracle trace output to do so.

- Mentored the Kaiser ETL / EPM team on a daily basis to make sure

jobs ran OK. Advised management and team members on best uses of

Oracle features. Monitored the database server when they used the

ASCENTIAL tool to run their jobs on Kaiser's Data Warehouse.

- In 1 hour diagnosed a chronic ERP production database outage that

Oracle Support and the other DBA's could not solve in over 9 days.

Did not look at a single line of Oracle trace output to do so.

- Presented changes to over 40 CAB meetings (Change Approval Board),

after few failures in the beginning, passed the majority with no

need for corrections.

Database Forensics and Litigation Leverage Builder -

<Name withheld>, Temecula, CA April 2011 -

August 2011

Technically and forensically analyzed for the CEO, the president and

the legal team, all aspects of the company's IT operations for

Oracle's 11g Database and R12 of the Oracle e-Business Suite.

Established why a $2.5 million implementation went over budget and

caused $400 million in consequential damages. The analysis resulted

in the filing of a $400 million lawsuit against 3 defendants by one of

the largest law firms in Los Angeles.

Reviewed the IT director's and team's actions. Immediately started

removing the performance obstacles for the Oracle 11g database that

were crippling the system on a daily basis.

Reviewed 358 Oracle Service Requests and tried to see who was

responsible for the failures.

Interviewed and hired a new IT director.

Trained the IT team on better database practices after the previous

IT director left.

Produced reports to the CEO and his legal team on best practices.

- Replaced the 22-hour RMAN backup procedure with a 45 second option

by taking volume snapshots.

Oracle Database and Applications DBA - Hitachi Consulting Sept. 2010 -

March 2011

Performed all essential database administrator jobs for the

preproduction development team

- Maintained 4 pre-production E-Business Suite (EBS) and GRC

databases, while preparing the production machine to go live on

January 3, 2011

Timely cloned the entire apps and db environments on a weekly

basis.

Applied patches

Installed and configured the production environment on a new

machine going production

Performed the daily tasks supporting the production team

- Conducted root cause analysis (RCA) for failures and produced

reports.

Oracle Database Support Engineer - Oracle Corporation

Redwood City, CA

February 1992 - March 2009

Served in all major groups as needed by the business. They include: The

Escalation Center (handling only Severity 1 cases), BDE (Bug Diagnostics

and Escalations, helping engineers solve problems and interfacing with

development), Advanced Analysis, and Advanced Resolution. Duties included:

* Database Installation, silent installation and embedding oracle base

software into the product on multiple platforms.

* 14 year experience as the key technical solution builder for the most

severe failures in customer databases, business units, Oracle

escalation contacts, developers, CIO's, CTO's. Freed frozen

databases, patched damaged data dictionaries, identified and recovered

lost data, recovered at least 200 down production systems, assisted

with post-recovery migrations and rebuilds, and saved tables with

corrupt blocks.

* Reviewed and supported many configurations including Oracle Real

Application Clusters (RAC) on ASM & Clusterware.

* Delivered training to a class of 20 in India on Dataguard. Presented

many other classes on successful problem solving, block corruption and

introduced an approach which became mandatory training globally for

all support engineers on how to throw away 99% of Oracle's massive

trace output to use the 1% that is going to help solve the problem.

* Frontline customer support of Fortune 1000 customers' production

systems.

* Actively participated in the V6 and V7 beta programs

* Wrote the Oracle Data Dictionary view definitions for EXPort / IMPort

and the cluster views for Oracle's catalog.sql, shipped with every

tape and run with every installation.

* Performance planning and solution implementation to handle high-speed

and high volume data.

* Automated database administration/data management tasks.

Sales Consultant - GAIN Technologies

Palo Alto, CA October 1991 - February

1992

* Built Tom Siebel's (CEO) personal demo starting with the product when it

was in alpha stage. He used it to get $10 million in venture capital.

Manager Sales Consulting - Oracle Corporation Direct Marketing Division

Belmont, CA June 1990 - October 1991

. Was given a headcount of 12. In the 1990 recession got the work done

with 9.

. Provided prototypes and satisfied the demo and prototype requests of

65 sales reps and 25 telemarketing reps to install the product and

help customers with proof of concept, with a collective quota of $75

million. 30% of Oracle USA revenue at the time.

Oracle Account Manager - Direct Marketing Division

Redwood City, CA January 1989 - June 1990

. Successfully sold $1 million worth of Oracle database product and

tools in the year when Oracle's sales doubled from $500 million to a

billion, despite having 2 territory cuts in one year. Attended sales

quota club.

Kernel Support Rep - Oracle Support

Belmont, CA March 1987 - January 1989

. Learned and supported Oracle V5.

. Became the first Oracle Database Kernel Support rep when Oracle formed

the centralized support team for the first time in its history.

. Delivered training on SQL*Loader and EXPort / IMPort for Oracle

colleagues. Became the key reviewer for the SQL*Loader manual for

Oracle's technical writer.

. Became one of the members for V6 beta testing group.

. Wrote the Oracle dictionary cluster and export / import views for V6.

The proposed structure for the V6 views, proposed and created by

colleague Tom Grayson stayed in effect for V6 - V11g

. Wrote the paper on V6 recovery which was published in Oracle Magazine.

Presented it at a standing-room only large session at the Oracle

International User's Group convention in 1988.

The Final Result - Road Race Production and Scoring - President / Founder

San Mateo, CA April 1985 - February

2002

. Computer-scored hundreds of running races. Furnished real-time and

accurate results to TV broadcasters, publications, race directors and

runners. Met deadlines under tremendous pressure, demonstrating

operational and logistical skills in real time.

. Produced over 70 running races along with General Len Wallach, the

Course Director of the Olympic Marathons in Los Angeles in 1984, and

the director of Bay to Breakers. Responsible for event planning with

municipalities, course and venue design, advertising and the

collection of applications from runners, interfacing with sponsors,

preparing race day entertainment, food and water, T-shirt and flyer

design, athlete safety, interfacing with and satisfying promoters,

local and federal government officials. On race day managed a staff

of 15 and a volunteer group of 40 or more.

. The events include:

1. San Francisco Marathon - 1985, finish in front of city hall

2. SUPER-RUN II "America's Race", live nationwide broadcast on ABC

Sports with $1 million prize money. Finish line at the

Stateline in South Lake Tahoe.

3. Production and directing of the World-Cup 5K and 10K, closing

San Francisco's Fisherman's Wharf on a Saturday, for World-Cup

Soccer in 1994 with its promoters.

4. Run the Runway at Moffett Field and the Alameda Naval Air

station, closing the runway 7 times to produce the races for

active duty military and the running public.

5. Escape from Alcatraz Triathlon, on NBC sports.

6. California Mile, the world's toughest mile up California Street

in downtown San Francisco. Computer scored the event for 5

years for a live local TV broadcast.

7. First & 10, benefiting the NFL Alumni chapter of San Francisco

8. Olympic Circle, benefiting the Northern California Olympians.

Produced and scored events for the U.S. Navy, the City of Palo Alto, the

City of Millbrae, the City of Foster City, the City of San Ramon, the

Kirkwood Ski resort, and many other organizations, including independently

produced events. Worked with more than a dozen charitable organizations

and produced tens of thousands of dollars for their causes.

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