James V. Andrews

Phone: 309-***-****

**** *********** **.

Mapleton, IL 61547 Email: acp06c@r.postjobfree.com

Work Experience

Cardtronics USA Inc. (f.k.a. Welch ATM) Peoria, IL 4/14 5/15

Technical Support Specialist:

Ensured that each customer was provided the best service by providing advanced technical support

to Project Managers and Field Service Technicians

Decreased downtime of system components and customer terminals, through directed steps to onsite

technicians for hardware installation/replacement, IP configurations, programming and repairs

Empowered others to build services that meet the needs of any customer or technician

Ensured the availability of money machine services by utilizing various system tools; multiple databases

and monitoring systems components to troubleshoot, update, and configure systems remotely, such as software,

imaging and fee configurations,

Bridgeway Community Church Pekin, IL 5/11 3/14

Webmaster:

Customization of dynamic websites, developed to align common organizational objectives

Crucial alignment of site content to reflect the church's core values

Site development with some various system programs: CSS, FTP, Adobe CS3

Audio/Video editing used for developing weekly messages and upcoming events

Miller Welding/BTD Washington, IL 12/10 10/12

Machinist:

Created parts from either hand drawn or CAD created designs, in order to produce quality parts for a

1.

variety of machine components using various machining processes

Professionally demonstrated time management skill use through team ethics involving problem solving,

2.

trouble shooting, and team resource building, to ensure project completion

Resolved metallurgical product issues, job order resolution, and project development through team

3.

collaboration and project management

1

Volt Technical Resources (Caterpillar Inc. Mossville) Peoria, IL 04/08 09/10

Jr. Metallurgical Technician:

Provided metallurgical tests on mechanical components from off highway construction, and other

equipment

Ensured program deliverables were met by strategic planning, organization through collaboration

with Project Managers and Engineer team members, to coordinate project requirements

Ensured adequate documentation of project metrics and execution of activities by developing and

maintaining appropriate spreadsheets, data tables, and reports to meet schedule and project expectations

Certifications and Achievements

Pursuing A+, N+ Certification

Leadership and Affiliations

Member of the University of Phoenix Alumni Association

1.

Member of Bridgeway Community Church

2.

Member of Peoria Area Photographers Society

3.

Education

University of Phoenix Online Phoenix, Az.

Bachelors of Science – Information Technology: Advanced Networking

4.

Expected Graduation August 2015

Associates of Arts – Information Technology: Visual Communications – July 11, 2010

5.

Volunteerism

Teen Mentor Merge Student Ministry

1.

Bridgeway Community Church Pekin, IL (2010 Present)

2.

2

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