RAJESH SAINI

** ****** ****, ********, **, L*R*N7 H: 647-***-****, M: 416-***-**** acp018@r.postjobfree.com, acp018@r.postjobfree.com

Summary

Talented IT professional with over 8 years of project management, application development, technical support and leadership experience. Accustomed to managing multiple projects and priorities in fast-paced environments. Independent work habits, intuitive business sense, and an instant grasp of new technologies. Strong interpersonal and written communication skills with the ability to relate well to individuals at all levels within the organization.

Highlights

ITIL V3 Foundation Certified

Project development and life cycle

Support Team activities and Management

Client Relationship Management

Incident and Problem Management

Quality Assurance and Control

Results-oriented in fast paced work culture

Strong Communication Skills

Microsoft Certified Technology Specialist (MCTS) : [ASP.NET Application Development]

Software Development Life Cycle

Technical Support (24x7)

Technical Documentation

C#, ASP.Net, VB.Net, Java, Java Script, HTML

MS-SQL, SSIS, SSRS, Stored Procedures, SQL jobs

MS Visual Studio 2008 – 2013,Eclipse

Accomplishments

Implemented project management principles on more than 45 small to mid-size projects in fast paced work culture while maintaining scope, resources, budget and timing within cross functional teams at current position.

Introduced 4 new support processes and improved 6 existing support processes at Bond Brand Loyalty results in on-time deliverables and improved the quality of work.

Introduced formal checklists that ensured step-by-step operations for the support team. Improved Quality assurance process of data back-ups, SQL job monitoring, and file processing results in pro-activeness and reduced the incidents.

Manage the after-hours support team at Bond Brand Loyalty to resolve the production critical incidents and restoration of the services in the shortest period of time for clients (SCENE, Cineplex and Scotia Bank) to meet Service Level Agreement (SLA).

Lead 5 months project at Accedian Networks in the implementation of TL-9000 quality management system. Coordinated between teams from R&D, Technical Support, Inside Sales and Quality Control.

Trained team of more than 35 sales executives and managers across the global on different applications through webinars, online meetings and in-house sessions at Accedian Networks.

Lead the internal IT team in the implementation of cloud based SALESFORCE CRM from sql server 2008 based EXACT CRM system at Accedian Networks.

Experience

Technical Support Lead

Feb 2013- Current

Bond Brand Loyalty

Mississauga, Canada

Lead the support team of 7 members, assign tasks between team members, and ensure the team provides accurate and consistent timely deliverables meeting all the requirements.

Lead regular status meetings with support team and project management team. Keep track of action items, risks, blockages and flagged potential issues to be addressed; provides project status reports to management on regular basis.

Developed work-flow charts and diagrams to ensure support team compliance with client deadlines. Create process improvement metrics, reports and changes to existing process documentation.

Lead the deployment team for new releases and work closely with Tech BA, development and QA team to meet project timelines.

Effectively clarify and communicate difficult/sensitive information tactfully to client’s services team about the software design, functionality, and cause of incident, business and adhoc reports.

Manage SQL databases including SQL jobs and stored procedures having 5 million loyalty program (SCENE) customer base.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Manage the client presentation and knowledge transfer sessions for new hires.

Programmer Analyst

Aug 2010- Feb 2013

Accedian Networks

Montreal, Canada

Involved in defining user requirements (user stories, use cases) and business processes, prototyping with requirements, solutions developed on an iterative basis (using Visual Studio 2008 and agile processes) providing interim deliverables until a final production solution is created.

Provide support for customized .Net web based solution and existing systems (CRM and MRP), user training, and assistance with providing new solutions for system enhancements. Created and maintained user help documents and technical specification documents.

Responsible for database design, user Interface design, data reports, stored procedures, SQL queries using ASP.NET, VB.NET, C# and MS SQL Server 2005/2008 (SSIS, SSRS) and Crystal Reports for different business processes (RMA Process, Shipping Process, Demo Management Process, Sales Order Processing, Inside Sales Processes, Technical Support Process) and enhancement of the projects.

Software Engineer

May 2009- Aug 2010

CCDS Inc.

Montreal, Canada

Served as a team member of the development team for integration of the windows service module with existing window based predictive dialing system using c# and .Net platform (WCF). With Incremental development approach, project finished without delay and implemented on time.

Evaluate business requirements based on user stories and modify the modules of existing .Net based web system according to requirements. Involved in the development of web services to consume data from MS-SQL servers using C#, ASP. Net, MS-SQL, Java Script (WCF). Responsible for writing Use Cases.

Assisted and Trained new clients by providing reference material and online training to understand the modified and existing implemented system. Provide fast technical support to clients and resolve issues of the predictive dialing application at runtime in a proper time frame.

Computer Lecturer

July2005–Dec 2006

Amritsar College of Engineering and Technology

Amritsar, India

Project leader for the development and design of the software implemented in the placement cell of the college.

Instructed Graduate classes on Requirement Gathering and Elicitation processes and techniques. Object Oriented. Maintain technical documentation. Coached team members. Implemented logical and physical database design.

Software Engineer

June 2004- June2005

Fundastik solutions Pvt. Ltd.

Dehradun, India

Served as a team member of requirement gathering and elicitation team for user interfaces of Bioinformatics applications. Based on user stories developed Web Forms (ASP), Implemented JavaScript functions for user interfaces, Created and modified SQL-queries. With Agile and iterative development approach, team handle and understand the biological requirements of the scientists and able to deliver low learning curve user interface.

Involved in the development of web and knowledge base Bioinformatics applications in designing, coding and testing of different modules using Visual Basic 6, SQL, ASP, Java Script, and HTML.

Education

Masters of Engineering (Software Engineering)

2009

Concordia University

Montreal, Canada

Master of Computer Applications

2004

Kurukshetra University

Kurukshetra, India

Bachelor of Computer Science

2001

Guru Nanak Dev University

Amritsar, India

Skills

Service Management: Incident Management, Service Transition and Change Management, Problem Management.

Project Management: Scope Management, Project Integration, Communication, Requirement Gathering and Analysis.

Quality/ Software processes: Six Sigma, TL 9000, Agile (XP, Scrum, TDD), RUP.

Languages: C#, ASP.Net, VB.Net, T-SQL, Java, Java Script, HTML, Prolog, UML.

Databases: SQL, SSIS, SSRS, My SQL, Oracle, MS Access, PostgreSQL, Crystal Reports.

IDE/CM Software: Eclipse, MS Visual Studio 2008 – 2013.

Contact this candidate