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Customer Service Health

Location:
San Francisco, CA
Posted:
April 01, 2015

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Resume:

Michael Aguilar De Jesus

***** ****** ***** ****, *** Diego, CA 92126 858-***-**** acozzv@r.postjobfree.com

Education

U niversity of California, Irvine Class of 2014

Dual Degree: B.A. Public Health Policy B.A. Economics

Cumulative GPA: 3.459

Professional Experience

U C Irvine Program in Public Health, Irvine, CA April 2014 – June 2014

U ndergraduate Course Reader Health Behavior Theory

Graded in class group work and essays of 138 students and administered into grade book for major-required class

Worked directly with the professor and graduate assistant on any grading discrepancies or academic misconduct cases

U C Irvine Health, Orange, CA

April 2014 – June 2014

H ospitalist Patient Experience Intern

Shadowed a specific hospitalist team and followed up with their patients to get feedback focused on physician

communication

Responsible for paging doctor(s) and informing team of any patient feedback in a professional manner

June 2013 – June 2014

S enior Patient Experience Intern

Performed daily rounds on inpatient and outpatient units to collect Voice-of-the Patient feedback

Observed and supported interactions between health care practitioners and patients/visitors

Learned the operations of UC Irvine Health through problem-solving, complex decision making, and analysis of system

issues and trends

Assisted in the process of selecting new interns by conducting interviews and advising proper techniques when interacting

with a wide array of patients

S hadowing Opportunities

Shadowed social workers in the ED and NICU to test as a possible career path and help develop a professional network

B ren Events Center, Irvine, CA November 2011 – June 2014

T icket Seller / Office Assist ant

Sold and distributed tickets to UCI athletic and local community events

Greeted and assisted walk up customers and answered customer service phone calls regarding general information of the

venue, directions, events and ticket sales in an efficient and orderly manner

Completed a variety of ticket orders and was responsible for new customer registration

B askin Robbins, San Diego, CA January 2009 - January 2012

S hift Leader/ Manager

Supervised employees during shifts and made sure they were completing tasks assigned for that night

Performed cashier and cleaning duties, customer orders, cake orders, restocking and closing operations

Assisted with weekly scoop nights, ensuring that over a thousand scoops were served to customers

Extracurricular Activities

K ababayan at UCI

September 2013 - June 2014

K as ama Family Co - Facilitator

Planned, developed, and led programs and activities for 21 underclassmen in order to create a family-like atmosphere during

the entire academic school year

September 2013 – June 2014

A cademics Mentor

Attended study hours with mentee, reviewed career goals and provided guidance throughout collegiate career

Provided additional emotional support, shared life skills, expertise, and networking opportunities for future success

September 2010 - June 2014

G eneral Member

Participated in gatherings that embody social, cultural, political, academic and community activities for over 400 members

September 2013 – November 2013

F riendship Games C o - Coach

Planned and coached 22 team members in a picnic game to compete against other Filipino organizations

January 2011 – April 2014

P ilipino - A merican Culture Night Cast Member

Worked extensively with a diverse group of people to develop team rapport and perform cultural dances

Attended practice weekly and on weekends to increase cohesiveness as a dance unit

Achievements and Skills

• Dean’s Honors List (3.5+ GPA): 2013: Winter & Spring Quarter, 2014: Fall, Winter and Spring Quarter

• Mira Mesa High JV Track & Field Athlete of the Year 2008

• Proficiency in Microsoft Office for both Mac and PC, Extensive Exposure to Social Networks

• HIPAA Certification – UC Irvine Core Safety Certification – UC Irvine



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