Robert W. Hefner Jr.

*** ***** **** - ****, ******* - 46123

317-***-**** - acozz7@r.postjobfree.com

PROFESSIONAL PROFILE

Progressive and dynamic experience in the Transportation and Logistics industry.

Dedicated, goal-oriented professional with track record of successfully increasing profits while maintaining customer satisfaction through process development.

Management Chair of Safety Committee.

Manager of Union Free and Union represented employees.

District Audit Team member and process owner.

Regional Manager back up and support.

Multiple facility management.

Selected for various special assignments in different capacities for different organizations.

Business Development management and support roles.

Personnel Resource Management - Coaching, developing, and counseling of Management and Hourly employees at all levels. Open Door Policy and adherence to Collective Bargaining Agreement.

Financial Resource Management - Accounting for Controllable and Overhead cost.

Asset Resource Management - Responsible for obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to perform successful operations.

PROFESSIONAL SKILLS

Safety analysis through validation of adherence to procedures of Federal, Local and Company authorities with in depth investigation processing for accurate and timely OSHA reporting.

Customer Service analysis of Service Standards, Quality, and product control.

Operations analysis through observations of methods, procedures, and internal reporting structure.

People and Process development in all aspects of operations to streamline effectiveness and accountability.

Complex problem solving through root cause analysis and implementation of corrective action plans.

Excellent communications through oral and written techniques to formal and public audiences.

Active Listening by giving full attention to what people are saying and taking the time to understand the points being made while asking questions as appropriate, and not interrupting at inappropriate times.

Continuous Learning skills utilized to understand and apply changes in and out of an organization.

Building of employee loyalty and morale through open lines of communication.

Fair and consistent handling of business related matters, and a high level of confidentiality with all employee concerns.

Broad scope perspective allowing for decisions to be made considering those affected outside of direct impacts.

PROFESSIONAL EXPERIENCE

Dohrn Transfer Service Center Manager Present

UPS Freight LTL Hub Service Center Manager (Fort Wayne, Indianapolis) 2010-2015

Hoosier Trim Products Forklift, Labor, Warehouse (Indianapolis) 2010-2010

FedEx National LTL Service Center Manager (Toledo, Battle Creek, Detroit) 2006-2010

** After Watkins was acquired by FedEx, it became FedEx National LTL **

Watkins Motor Lines LTL Service Center Manager (Manassas, Hagerstown, Toledo) 2003-2006

Watkins Motor Lines LTL Hub Operations Manager (Harrisburg) 2002-2003

Watkins Motor Lines LTL Operations Manager (Philadelphia) 2001-2002

Watkins Motor Lines LTL Operations Supervisor (Philadelphia) 2000-2001

Tilley Fire Equipment Manager, Fire Extinguisher Division (Doylestown) 1999-2000

United Parcel Service Hub Operations/Training Supervisor (Toledo) 1997-1999

Dependable Delivery Service Owner/Operator (Philadelphia) 1996-1997

United Parcel Service Hub Operations Supervisor (Toledo) 1993-1996

EDUCATION

University of Toledo 1993-1994, Degree not attained

Whitmer Senior High School 1989-1993, Graduate

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