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Customer Service Management

Location:
Toronto, ON, Canada
Posted:
April 01, 2015

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Resume:

GLEN KLIKS

acozpf@r.postjobfree.com Cell#: 416-***-****

SUMMARY OF QUALIFICATIONS

Accomplished, recognized, multi-faceted and motivated professional with broad

experience in directing all facets of facility operations and media management. Proven

record of success in budget adherence and timeframes. Highly ade pt at work efficiency

improvement. Demonstrate exceptional skills in supervision and goal orientated

performance. Possess outstanding communication and leadership skills com bined with

stellar work ethics and thirst for excellence.

AREAS OF EXPERTISE

- Vision

- Facility and media management

- Über satisfactory customer service

- Strategic planning and goal setting

- Budget administration

- Project implementation (and administration)

- Staff training and development

PROFESSIONAL EXPERIENCE

INFRASTRUCTURURE ONTARIO (CB Richard Ellis) Jan. 2013 – Sept. 2014

Decommissioning/commissioning Interface (contract) 25 Grosvenor Ave. & 222 Jarvis

St., Toronto, Ontario

- First point of contact between tenant, contractor, facilities

- Maintain LEED standards

- Maintain WHMIS and safe sites (lock out- tag out, fall arrest, ladder safety, etc.)

SHOPS AT DON MILLS (CADILLAC FAIRVIEW) Aug. 2011 – Dec. 2012

Building operations Toronto, Ontario

- Operation of pressure boilers and related areas such as water treatment, pump

operation, instrumentation, electricity fuels and combustion, air compressors,

maintenance, housekeeping and refrigeration-chemical feed of water features

- Familiar with Kubata, Zamboni, Ice plant

“Green Way Only Way Ambassador” Property energy awareness progra m leader

-

- 4 time winner of “Moments of Excellence”

-

AIR CANADA CENTRE (MLSE) April – Sept. 2010

Building operations (contact) Toronto, Ontario

- Ice plant

- PAC training (breathing apparatus)

...2

GLEN KLIKS

acozpf@r.postjobfree.com Cell#: 416-***-****

2

SWISS CANADIAN PROPERTY MGMT. 2008 – 2010

Building operator Toronto, Ontario

FILM PRODUCTION, LOCATION MANAGER 1994- 2005

Performing managerial duties on many aspects of the production as well as producing

independent projects Toronto, Ontario

- Facilitate filming by preparing all necessary documentation encompassing project

name/description; specific dates and locations of filming; names of responsible

representatives; and service requirements in order to secure appropriate permits

also sourcing finances for independent projects.

- Maintain the negotiated condition and use of the location site in accordance with

the rental contract or government permit.

- Ensure the proper cleaning and maintain of sets and shooting areas, including

the control of traffic and coordination of related events.

- Handle matters pertaining to public relations, conflict resolution, staffing and

management, scouting and procurement of locations as well as security.

PRIVATE LANDLORD 1998- 2005

Property Manager, Owner/ Operator Toronto, Ontario

- Responsible for day-to-day residential units

- Relied upon to handle standard lease agreements preparations and tenant

relations, scheduled and supervised with subcontractors to coordinate all repairs

and new space build out for tenants, ensuring quality and timely c ompletion of

work

- Approx. 10,00 sq. feet

CBS SPORTS 1993- 1994

Event Coordinator Raleigh, North Carolina

- Corroborated with various individuals to coordinate the logistics of large events.

JOHN CASABLANCA'S MODELLING & CAREER CENTRE 1992- 1993

Agency Director Charlotte, North Carolina

- Managed and directed daily agency operations.

EDUCATION & SPECIALIZED TRAINING

Ryerson University Facility Management Theory 2013

Seneca College Building Environmental Systems 2012

...3

GLEN KLIKS

acozpf@r.postjobfree.com Cell#: 416-***-****

3

Humber College (Honours Certification in Property Management) IHM (Institute in

housing management) 2009

- Tenancy Law, Human Relations, Building Maintenance, Property and Building

Administration, Strategic and Financial Planning

Directors Guild of Canada/ Location Program 2001

Wilfrid Laurier University, Waterloo, Ontario 1984-1987 Three Year English/ Music

OPERATIONS COMPUTER PROGRAMS

Tac, Johnson Controls, Metasys, Fascia, Cimco, Automated Logic, Wattstopper etc.

REFERENCES UPON REQUEST



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