CHRISTINE M. MASON

****-*** ***** ****

Toronto, Ontario M9R 1S2

416-***-****

acoznt@r.postjobfree.com

Receptionist

SUMMARY OF QUALIFICATIONS

. Over 10 years experience as an Administrative Assistant / Receptionist

in non-profit, public and private sectors

. Certificate in Quality Customer Service from Humber College

. Strong proficiency in the use of office equipment (i.e. fax machine,

photocopiers, scanners, busy multi-line switchboard, etc)

. Utilize features of MS Word, Excel, Outlook, Lotus Notes, Internet and

Social media

. Superior customer service, organizational, time management and

communication skills

. Strong prioritizing, multi-tasking, problem-solving and leadership

skills

. Professional and gracious telephone demeanor

. Efficient leaner and follows instructions well

. Works efficiently and effectively within a team or independently

. Initiative who is willing to learn new skills and take new

responsibilities

. Able to work under pressure and meet tight deadlines

RELATED SKILLS AND EXPERIENCE

Reception/Administration

. Received, directed, and relayed telephone and fax messages for all

levels of staff

. Processed daily incoming and outgoing mail in a timely manner

. Scheduled and confirmed appointments, travel arrangements and meetings

. Handled purchase orders and maintained an adequate inventory of office

supplies

. Assisted in the preparation of promotional materials for current and new

investors

. Maintained and balanced petty cash on a monthly basis for staff

purchases

. Assisted in the planning and preparation of meetings and conferences on

and off site

. Ensured job interviewees filled out appropriate application forms and

completed assessment tests on time

. Prepared standard response letters for company's Human Resources

department and updated a resume database

Christine Mason 416-***-****

Customer Service

. Answered customers' inquiries in person and over the phone

. Greeted, assisted, and directed visitors and clients to appropriate

staff members and services

. Followed up on returned mail and updated clients' contact information

. Arranged for refunds, exchange and credit for returned merchandise

. Coordinated banquets and special events and greeted guests

EMPLOYMENT HISTORY

Administrative Assistant / Receptionist 2004 - 2014

Kent Legal Services, Toronto

Receptionist 2002 - 2004

AppleOne Employment Agency, Toronto

EDUCATION / TRAINING

Personal and Professional Leadership for the 21st Century Certificate

2006

Humber College, Toronto

Quality Customer Service Certificate 2001

Humber College, Toronto

VOLUNTEER WORK

Knitting Mitts for various charitable organizations working with

marginalized group of people

References available upon request

Contact this candidate