Shameka Bryant

407-***-**** acozn7@r.postjobfree.com

*** ***** ******* *.*. Smyrna, GA. 30080

Summary Of Qualifications

Motivated results-driven and highly qualified professional with over 10 years of sales and customer service in Health and Life Insurance. Adept at completing a needs assessment for potential members. Expertise in providing customer service and educating prospective members with relevant information to meet their needs. Known for my ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales. Genuinely enjoy helping people through consultative sales. Currently seeking a position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

Sales/Needs Assessment

Insurance Claims

Prospecting/Cold Calling

Relationship Building

Quality Control/Assurance

Lead Generation

Inbound/Outbound Sales

Research & Reporting

Strategic Negotiation

Enrollment Specialist

Customer Satisfaction

Excel/Word/Outlook

Core Competencies

Sales and Needs Assessment

-Developing compelling phone sales presentations to facilitate the closing of new policies.

-Informing, motivating and educating perspective members on plans features and benefits.

-Preparing/Negotiating policy proposals to qualified prospects

-Completing a needs assessment to understand the prospect’s needs and concerns.

- Maintaining high sales quotas for Annual Enrollment Period with 85% closing rate.

- Performed Inbound and Outbound calls for prospective Medicare recipients. Completed telephonic enrollments into a Medicare Advantage Plan, Individual Plan, Arranged personal appointments and seminars.

-Forwarding all enrollment forms directly to CMS utilizing systems as MTSS/bConnected.

Quality Control and Assurance

- Monitoring sales calls and evaluating calls to provide feedback to the agents and management.

-Reporting compliance infractions that agents obtained to CMS using excel and word documents.

-Ensured agents were compliant with HIPAA, Federal Laws and Regulations.

-Conducted bi-weekly calibrations with clients and managers to help build agents improvement.

Professional Profile

Benefits Specialist • United Insurance Group Atlanta, Georgia 2015-Present

Customer Service Representative• Capital One Tampa, Florida 2014-2015

Quality Analysts • Optum Health Orlando, Florida 2012-2014

Licensed Life& Health Agent • Optum Health Orlando, Florida 2005-2012

Education and Training

College of Insurance • 215 License/Agent 2006-Present

Sales Training Course• Connextions Health 2006-2008

Orlando Beauty Institute • Cosmetology 2006-2008

General Studies • Cairo High School 1993-1997

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