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Human Resources Customer Service

Location:
Londonderry, NH
Posted:
April 01, 2015

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Resume:

MICHAEL D. PATSOS

* ******* ****** 603-***-****

Hudson, NH 03051 acozky@r.postjobfree.com

www.linkedin.com/in/mikepatsos

SUMMARY

A Human Resources/Organizational Development Executive with over 25 years of global

experience in strategic organizational change management and human resources consulting.

Significant change management expertise during high growth/decline periods, specifically

managing several mergers and acquisitions. Proven track record in collaborative management and

integration of varied cultural and organizational divisions resulting in significantly improved

business metrics.

EXPERIENCE

PATSOS AND ASSOCIATES 2011-present

President and CEO

Human Resources and Management Consultants focusing on small-medium sized companies.

Services include merger/acquisition consulting, leadership assessment, performance management

systems, compensation programs, and organizational assessment systems.

VUTEk (A business unit of efi) 2008-2011

The market-leader in superwide digital inkjet printers and inks that cater to mid-to-high-

end specialty print shops including billboard, banner and graphic screen environments,

large sign shops and commercial photo labs.

Senior Partner, Human Resources

Directed all H.R. functions for world-wide business unit of 385 employees in a diverse

design, engineering and manufacturing model.

Managed all organizational change efforts surrounding the outsourcing of VUTEk U/V

and solvent ink production activities. Successes included employee communication and

engagement, delineation of job relocation and elimination efforts, retention programs

during the 9 month transition, and organization-wide communication and employee

relations interventions regarding ALL outsourcing efforts at VUTEk.

Conducted yearly employee survey assessing perceptions of various organizational

change initiatives (outsourcing, reorganizations, acquisitions). Designed and

implemented various initiatives based on feedback to survey resulting in a 35% YOY

increase in employee engagement scores.

Designed key leadership competency models to recruit executive candidates for the

business unit. Instrumental in the hiring of new G.M., V.P. Marketing, V.P. Operations,

and V.P. Engineering in 12 months. Used competency model to guide executive team

through the leadership of several large-scale organizational change efforts.

Managed several R.I.F. events. Trained all management on processes and culturally

accepted modes of employee release. Managed all communication efforts to retained

employees.

Patsos

Directed all staffing efforts business-unit wide. Yearly average cost-per-hire =

$2,527.00. Yearly average time-to-fill openings = 27 days.

Designed and implemented career ladder program in engineering, including progression

charts and competency/behaviorally-based job descriptions. Behaviorally –based

interviewing program designed upon this completion for engineering.

ROCKINGHAM CONSULTING PARTNERS, Inc. 2006-2008

President and C.E.O.

Human Resources and Management Consultants focusing on small-medium sized companies.

Services include merger/acquisition consulting, leadership assessment, performance management

systems, compensation programs, and organizational assessment systems.

WebCT, Inc., Lynnfield, MA 2000 – 2006

World leading provider of e-learning and CMS software and services.

Vice President, Human Resources

As a strategic member of the executive team, designed and managed all aspects of the

Human Resources function, including staffing, organizational design, compensation

and benefits, legal compliance, training and development, and office services for 300

employees internationally.

Contributed as a key player in the assessment and execution of Blackboard, Inc.’s acquisition

of WebCT. Participated in all phases of due diligence, anti-trust assessments, organizational

integration, and resulting downsizing of WebCT operations and personnel globally.

Contributed as active participant at Board of Director meetings.

Advised management on organizational impact of business strategies, programs and

planning on world-wide level.

Successfully managed 278% headcount growth internationally over 11 months.

Developed and executed staffing policies globally.

Designed and managed employee start-up subsidiaries in France, Germany, Netherlands,

China and Spain in order to expand global presence. Managed all Human Resources

functions in 8 countries.

Developed and implemented company policies, tailored to each international presence while

maintaining corporate culture, local culture and local legal adherence issues.

Designed and implemented executive, non-executive and sales variable compensation plans.

Designed and implemented “upward” leadership assessment program, resulting in personal

career development plans for the sales organization.

Designed and conducted management and employee training programs (e.g., performance

management and appraisal writing, conflict resolution, sexual harassment, interview training,

etc.).

Patsos

DATA GENERAL CORPORATION, Westboro, MA 1997-2000

Director, North America Human Resources

Reported to Sr. Vice President, Worldwide Aviion Division. Directed all o.d., staffing, and

generalist activities for over 2000 clients accounting for $1.5 billion in revenue contribution.

Provided full spectrum of Human Resources consulting services globally. Clients included

over 2,000 sales, service, marketing, and R&D organizations.

Facilitated the reorganization of channel/VAR client group from a functional alignment to a

geographical and vertical partnership alignment. Resulted in net -new revenue recognition of

over $45 million.

Designed and implemented various management training programs.

Designed and implemented retention and recruiting intervention for Microsoft NT certified

pre-sales service and systems integration personnel. Results included 32% decline in

regretted turnover and 50% increase in offer acceptance.

SILICON GRAPHICS, Inc., Hudson, MA 1994-1997

Area Human Resources Manager

Managed all human resources and general management consulting programs

Lead human resources consultant during SGI’s acquisition of Cray Research, Inc.

SUN MICROSYSTEMS, INC., Chelmsford, MA 1992-1994

Human Resources Manager

Managed all human resources, training, and o.d. services in a highly leveraged manufacturing

environment. Six direct reports.

Directed all human resource activities to successfully achieve the sale of east -coast

manufacturing operation to outside party.

BULL WORLDWIDE INFORMATION SYSTEMS, Billerica, MA 1988-1992

Organizational Development Consultant

International experience in the design and implementation of large-scale organizational change

programs.

Designed, implemented and managed cross-functional product delivery teams on a global

basis. Facilitated group dynamics, empowering teams to achieve up to 40% time -to -market

improvements.

PRIME COMPUTER CORPORATION, Bedford, MA 1984-1988

Senior Human Resources Representative

Patsos

FULL TIME DURING GRADUATE SCHOOL

FIRST DATA RESOURCES, INC., Omaha, NE 1983-1984

Personnel Manager

KESSLER, KENNEDY AND ASSOCIATES, Omaha, NE 1982-1983

Management Consultant

CITY PERSONNEL DEPARTMENT, Omaha, NE 1980-1982

Personnel Specialist

EDUCATION

M.S., Industrial/Organizational Psychology, University of Nebraska, 1981

B.A., Psychology, University of New Hampshire, 1979 (magna cum laude, Phi Beta Kappa)

REFERENCES

Available upon request



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