SHASHANK TIKKU

Bellevue, WA – *****. Phone: 425-***-****. acozgt@r.postjobfree.com

SUMMARY

Experienced IT professional with over9 years of experience working as a QA Test Lead/ QA Analyst/ Performance Test

E ngineer. Proven t rack record of handling large QA teams on complex projectsin telecom domain with experience in

CRM, Amdocs, Point of Sale (POS) solutions and Payment Card Industry (PCI) Standard Compliance projects.

E xperience working in an onshore-offshore model.Experience working in an Agile development environment employing

Scrum methodology. Hands-on experience in writing and executing automation scripts using LoadRunner, Neoload and

Quick Test Pro. Organized and proven ability to work under pressure and meet deadlines. Excellent qualities to work

i n a team.

PROFESSIONAL EXPERIENCE

QA Lead February 2013 – Till Date

B ig Sky Global L LC.

Key Responsibilities:

Plan testing activities for large complex projects.

Work with project manager to plan testing activities and to provide test estimates.

Work closely with technology and project management to ensure appropriate application, user acceptance,

performance and end-to-end integrated testing is conducted.

Work closely with PMs, Dev Leads and production support teams to ensure that software is tested to highest

quality.

Escalated any blocking issues to Command Center via Lifeline request and spearheaded Lifelines for defect

resolution.

Reported issues, tracked them on Quality Center and prioritized them based on severity.

Used JIRA to t rack Remedy ticket fixes for production issues.

Develop and manage QA work plans to support multiple projects; proactively adjust as priorities and timelines

shift.

Routinely multitask at a leader/manager to individual contributor level in a fast paced and dynamic environment.

Lead the development, publication, and execution of documented QA test plans and test scripts through

collaboration with cross-functional teams.

Create and maintain quality standards. Display leadership in designing QA tools and automation, improving QA

p roductivity and reducing bugs.

Represent QA in all planning, leadership and release go/no-go meetings with senior project management and

technology staff.

Lead the QA team comprising of onshore and offshore resources.

Manage the daily operations of the Quality Assurance team. This is to include training, guiding, mentoring, and

coaching junior testing staff.

Test Lead February 2011 – February 2013

W ipro Technologies – I ndia

K ey Responsibilities:

Communicate and interface directly with project managers, analysts, and technical teams members to understand

requirements, to ensure quality, and to schedule, prioritize, and track tasks in order that the existing strict

documentation requirements are met.

Manage the planning and execution of product testing efforts, including all associated resources to meet committed

delivery dates.

Supervise daily testing activities for geographically distributed QA teams spread across multiple locations in US

and India.

Lead project team meetings to gather project status information as well as to provide information and guidance to

t he project team members.

Coordinate post-launch production support, issue-tracking and resolution.

Developed load test strategy and test scenarios for load testing.

Ensured requirements coverage in the test plan as well as the test cases.

Responded to customer requests as promptly as feasible depending upon the nature/complexity of the request and

p rovided daily status reports via email to the immediate team and higher-ups.

Reported on and provided analysis on metrics such as response time, throughput, hits/sec and errors using HTML

reports.

Coordinated with other teams such as DBA/Infrastructure teams and Java developers to correlate the multi-tier

logs with the performance testing results.

Experienced with Cloud testing; setup Neoload for a project including the controller on a cloud machine and cloud

load generators.

Gained working knowledge of Sitescope and Sharepoint applications.

QA Analyst J uly 2008 – September 2010

G roup Health Cooperative – Seattle, WA

Key Responsibilities:

Wrote test plans and test cases based on functional requirements.

Learned new tools to test web services and to perform test automation for both functional and performance testing.

Added Soap UI, Quality Center, Quick Test Pro and Load Runner to my skill set.

Experience working within the Agile work environment.

Participated in Scrum meetings, planned and managed testing requirements and established QA process for major

p rojects.

Monitored bug resolution effort and t racked progress using Test Track Pro.

QA Analyst J une 2004 – April 2008

D igital Liberty Group – F remont, CA

Key Responsibilities:

Reviewed use case, functional specification and test plan documents.

Executed and managed test cases, filed and tracked defects and ran SQL queries on Sybase using RapidSQL for

backend testing.

Verified the entries in the related database and tables.

Used Golden32 to query Oracle database on multiple telecom projects for T-Mobile.

Responsible for data validation, functionality, regression and performance testing of the applications.

Used Test Director, Quality Center and RightNow for t racking bugs and requirements.

Participated in use case, business requirement and bug review meetings as well as planning, estimation and

retrospective meetings for the two-week iterations of a product cycle in an agile development environment.

Created and enhanced LoadRunner scripts to handle dynamically changing contents and data dependent

f unctionalities, developed goal oriented scenarios to set performance benchmarks, monitored and measured

application response time, created test status reports and generated HTML reports for various web applications.

Used Quick Test Pro to automate test data creation for performance testing.

Worked closely with business analysts, developers and testers to facilitate the writing and executing of these

automated test scripts.

TECHNICAL SKILLS

Operating Systems: W indows 98/2000/NT/XP, UNIX, MS-DOS

Testing Tools: LoadRunner, SiteScope, NeoLoad, Sharepoint, TestTrackPro, RapidSQL, QuickTestPro,

R ightNow,

Quality Center, TestDirector, Golden32, JIRA

Database: O racle, Sybase

Programming Languages: C++, HTML

EDUCATION AND TRAINING

B.S. Computer Engineering – Pennsylvania State University, University Park PA.

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