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Manager Customer Care

Location:
Tuticorin, TN, India
Salary:
minimum rs.30000 PM
Posted:
April 01, 2015

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Resume:

Curriculum Vitae

GANESAN.N

COMMUNICATION DETAILS

**/** * ***** ****** NAGAR 1ST MAIN STREET, 9TH CROSS STREET, KATHIRESAN

KOVIL ROAD, KOVILPATTI - 628 501, TUTICORIN DISTRICT. "E" Mail :-

acozfv@r.postjobfree.com. Contact Nos. 989**-***** & 737**-*****

[pic]

EDUCATIONAL QUALIFICATION

Bachelor of Business Administration

KEY SKILL

TEAM LEADER/ ADMINISTRATIVE MANAGER/PRODUCTION AND PACKAGING MANAGER/

PROFILE AND STRENGTHS

4 Years in Insurance (PEERELESS), 14 Years in Production and Packaging with

Administration Manager (Male Latex Condoms and Surgical gloves

manufacturers - TTK-LIG Ltd 3 Years as an Administrative Manager

(LAMCOKE Manufacturers - Southern Fuel Ltd 1+ Year as a Team Leader

(Diamond Sea Food Exporter) 2+ Years as HR and Admin Manager in Mechanical

Maintenance & Manufacturing of conveyors company (Jeya Engineering &

Infrastructures Pvt. Ltd.,)

OBJECTIVES

With experience in administrative jobs, I would like to seek more

responsibilities where I can demonstrate my keen analytical ability as well

as my leadership qualities. I am well versed in all aspects of human

resources, and purchase from my past experiences. I would like to try new

avenues where this knowledge can be taken forward and will result in a

mutually benefiting relationship

CORE COMPETENCY

Vast Experience in ISO, TPM, TQM, BRC, EMS, HACCP Practicing Organizations.

Knowledge in both in Production and Administration activities.

WORK EXPERIENCE

Sl.No. ORGANISATION NAME DESIGNATION PERIOD

DURATION

Company 1 Peerless General Insurance Organizer 1990-1994

4 Years

Company 2 TTK-LIG Ltd Asst.Manager 1994-2008

14 Years

Company 3 Southern Fuel Ltd Inch. Factory Manager 2009-2011

3 Years

Company 4 Diamond Sea Foods Team Leader 2012-2013

1+ Year

Company 5 Jeya Engineering HR & Admin

Mgr 2013- Till date 2 Years

ACADEMIC QUALIFICATION

Course Institution Exam. Authority Year of % of marks scored

passing

BBA VHNSN COLLEGE MADURAI KAMARAJ 1989 58

HSC KSHATRIYA SCHOOL STATE BOARD 1986 67

SSLC KSHATRIYA SCHOOL STATE BOARD 1984 75

PROFESSIONAL EXPERIENCE

V Knowledge and Experience in ISO and TPM, TQM and BRC Practicing

organizations

V Effective communication reporting to higher authority through

Management information system.

V Experience in daily,weekly,monthly planning & execution and report

Analyzed by planning Vs achieved via gap in 5W and 1 H format

V Experience in managing production, packing and co-ordination with

stores and Lab Upto on time delivery

V Handling TPM activities and execution in machine and manual operations

by using 5s concept.

V Problem solved by using Japanese TPM approach of Why-why analysis.

V Preparing training materials.

V Good Training abilities

V Good documentation abilities

WORK ACHIEVEMENT

V Man power handling and Effective utilization upto 400

V Overseeing Auto Electronic Testing, Pack Machines, Cello, Shrink

wrapping machines, Crushers, Vibrators, Bucket Elevators and Charging

Machines.

V Problem Solving Skills. Systemized Work Concept through Team Work.

SOFTWARE SKILLS

Operating system: Microsoft Excel, Word and PP

Experience in data iii and SAP (PP Module) and Talley

RESPONSIBILITIES

Performance appraisals of administrative staff

Managed all administration related activities and tasks

Monitored staff activity for performance and efficiency

Assessed existing policies and procedures and improved them where necessary

Training, planning and monitoring of existing program and staff

Supervised and monitored staff activity, working conditions

Prepared consolidated administration related reports

Assisted in preparation of budget

Documentation work

Handled complex administration tasks

Managed all complicated duties of organization.

Processed invoices

Handled customer queries

Checked data entered for discrepancies

Processed mails

Set up customer care processes

EXTRA CURRICULAR ACTIVITIES

Participated in NCC Army / Airwing / NSS / Eye / Blood Donation / Social /

Science Exhibition Camps.

Passed in shorthand (intermediate in English) & (higher in Tamil)

Passed in Typewriting in English

Passed in Hindi exams upto rashtrabhasha

Collection of things to celoyn refugees.

SALARY PARTICULARS

Expected Salary Negotiable

GENERAL PARTICULARS

Marital Status Married

Family Two (First studying 12th Std and Second one is

studying 10th Std)

Languages Known English and Tamil

Hobbies Books Reading, Watching TV and Social Activities

About Me Sincere and Dedicated Employee, Loyal to the

Organization, Straight

Forward, Effective result oriented Team worker with

good leadership

Qualities.

Height and Weight 6.3 Feet and 90 Kgs

DECLARATION

I hereby declare that the above particulars are true to the best of my

knowledge and belief.

Yours Truly,

N.Ganesan.



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