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Customer Service Sales

Location:
New York, NY
Posted:
March 31, 2015

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Resume:

K OSHY JO H N

**-** ***** * *****

Floral Park, NY 11004

Phone: 917-***-****

Email: acozc7@r.postjobfree.com

O BJECT I VE

To work for a fi rm that enables me to utilize my experience and skills that

w ill provide me the opportunity for advancement.

H I G H L IG H TS OF OCCUPAT IONS

-Excellent communications skills

-Self-motivated and confident in making decisions to meet important

deadlines

-Experienced Physical Therapist Aide in two varied clinics

-Caring, helpful and mature manner with patients; adept at communicating

PT-defined t reatment modalities

-Strong computer and technical abili ties: skilled in Microsoft Office

applications

Q UAL I F ICAT IO NS

C U NY- Queens College, Flushing, NY

Bachelors of Arts in Political Science

C ERT I F ICAT IONS

Certified in Personal Training and Fitness

E M P LOY MEN T

06/11 – Present P hysical Therapist Aide

Action Sports Physical Therapy

• Guided patients in proper exercise form and posture, under the

d irection of the physical therapist

• Helped instruct patients in using orthopedic braces and assistive

devices

• Administered therapeutic hot packs, cold packs and personally

handled various electrical stimulation t reatments along with

hot/cold packs

• Updated/prepared documentation for patient physical therapy

charts

• Set up, cleaned and disinfected patient t reatment areas

• Helped patients moving between t reatment areas, via wheelchair or

personal assistance

10/10 – 02/12 P hysical Therapist Aide

D ynamic Core Physical Therapy

• Performed therapeutic services for patients by preparing them for

various physical therapy pain modalities prescribed by physician

• L ifted, position, positioned, t ransported, and escorted patients

• Administered modalities with hot/cold packs

• Guided patients through proper exercise/stretching technique

• Prepared patients for physical therapy procedures, put patients into

t herapy equipment, supported and tu rned them, kept them stable

d uring t reatment

• Under the supervision of the PT performed ult rasound, ace

bandage, taping, f lexion/extensions

• Ordered supplies, supported front desk and prepared/filed

i nsurance forms

06/07 – 03/09 M IS Depa rtment; I.T Service Tech

Pay-o-matic Check Cashing and Financial

Services

• Provided technical support to over 200 store locations via

helpdesk and onsite

• Guided employees in t roubleshooting procedures identifying to

resolve technical issues

• Demonstrated expertise in the following: Networking

( Troubleshooting, TCP/IP Server and DHCP), Software/hardware

and Operating Systems

• Repaired Workstations, Servers and as well as other equipment

b rought back from the field

• Handled t roubleshooting for security camera issues

• Handled issues with different types of ATM’s at various locations

08/06 – 01/07 T echnical Support Representative I

Cablevision - Optimum Online Service

Call Center Operations – Technical Services Group

• Guided customers through established t roubleshooting

• Demonstrated expertise in one or more of the following

specialties: Networking (RF Troubleshooting, DHCP Server),

Software and O.S

• Demonstrated expertise in the department of Communications

08/05-05/06 Communications Consultant, Sprint Pcs

Service Technician

• Handled customer Service t ransactions

• Technical support of handheld devices

• Carried out proper sales procedures and built very good customer

r apport

• Compensation and goal oriented environment

10/01-02/04 Sales Associate, Citibank Credit Services

C all Center Operations/Helpdesk

• Demonstrated expertise in Word, Excel, PowerPoint, Access,

WordPerfect

• Involved in customer service issues

• Handled credit card activations and balance t ransfers

• Operate in a goal-oriented environment, achieving team and

i ndividual performance targets which was rewarded as

compensation

• Performed in the top five percentile of employees as a p/t

employee

• Effectively utilized sales and negotiation skills to sell financial

services/products

RECO M M E NDAT IO NS

Furnished upon request



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