Elizabeth Carmichael

**** **** ***** ****** ******: 303-***-****

Englewood, CO 80110 acozb3@r.postjobfree.com

PROFILE

In my career, I have worked in environments which demand effective project and client management, efficient organizational

methods, motivational leadership skills, and team building. I have an established track record showing the ability to understand new

material quickly and apply that knowledge to increase efficiencies in operations. I have also acquired the necessary skills to drive company

growth while improving and streamlining business processes.

I have proven communication skills, and the ability to grow and maintain strong relationships with high profile professionals,

various vendors, project teams and clients. My ability to manage these relationships has prepared me for the challenges that come with

successful project execution. In addition to being organized, I am also extremely detail-oriented.

CORE COMPETENCIES

Training & Development – Ability to develop and establish training programs and schedules for new clients, and maintain training

programs for current clientele. Training programs include software, query-tool education and back office maintenance. Design and

implement new hire training practices and programs.

Application Development Support – Work with application users, including finance and operating teams, to understand business

requirements and communicate with IT development and other internal teams. Interface with external IT organizations to setup flat

file data exchanges and install application modules on the user’s hardware. Make minor custom setup changes. Work with external

users and internal IT departments to triage application issues and participated in formulating the fix.

User Communication & Mentoring – Work with users to explain business application software logic, and business rules and data

transformations, use of query tools, analysis methodologies, including data merge and PivotTable information.

Planning & Project Execution – Define new projects and chair meeting with project participants setting agenda items, tracking

actions and initiatives, help with planning and execution from start to finish. Set key milestone tasks throughout the project

lifecycle.

Business Analysis & Processes – Conduct business and system analysis; develop operational processes and requirements across

multiple business organizations and systems. Examples include scheduling systems, payroll, and business management tools.

Operations, Budgets and Analysis – Create analysis to reach new levels of efficiency and cost controls to align with budget and

other criteria. Audit and analyze operational data, material costs and efficiencies. Adept at understanding profit/loss statements.

Communications – Work with remotely located users and IT developers through help tickets, email, telephone, WebEx, technical

writing and technical drawing communications.

Requirements Definition – Define requirements and solutions by working with users to identify their business needs. Adept at

analyzing and decomposing processes into detailed functional requirements.

Basic knowledge of Ad hoc & SQL Queries – Create ad hoc reports utilizing pre-built and semi ad-hoc query tools and reports, ad

hoc GUI reporting tools and SQL.

TECHNICAL SKILLS

Computer literate and basic understanding of software, hardware and networking concepts; Proficient with Microsoft

Word, Excel, Powerpoint and Notepad, as well as WebEx and Lotus Notes. Experienced with POS systems such as Aloha, Micros,

Dinerware, etc.

WORK HISTORY

Restaurant Solutions, Inc.

Implementation & Training Specialist August, 2013 – March, 2015

• Implemented project management by effectively training up to 25 new clients at a time to include proficiencies in the RSI

modules of payroll, accounts payable, inventory, daily sales and weekly financials. Visited clients in the field, as well as

conducting in-house meetings to train local clients.

• Gathered user requirements for all new clients, and then installed 3rd party software on client POS computer so that IT

could then install their software to query information on a daily basis. Responsible for setting up data tables once we were

connected.

• Helped test new software developments and documented my findings.

• Performed Quality Assurance by working with users to identify application issues and then communicated and documented

these issues and proposed fixes to the IT Development Team through our internal tracking system.

• Assisted in demonstrations including brand awareness, credibility, and industry knowledge.

• Utilized current training documentation and developed new guides and processes to increase the efficiency and

effectiveness of the training cycle.

• Enhanced client retention by developing tools to communicate client opportunities.

• Provided clients with the skills and systems to run their store in a profitable manner and increase their bottom line.

• Created training recordings and appeared in training videos for clients. To see an example, please click on or copy and

paste the following link: https://www.youtube.com/watch?v=3lTywUSf-

Nc&index=2&list=PLokmitcu9g9Y8bv_F3tr1bPeI6GWzi7ih

• Most recently trained for position in Insurance Department, and acquired Colorado Property and Casualty Insurance

License, but RSI then farmed out this activity.

Support Specialist June 11, 2012 – August. 2013

• Trained clients on employee portal Shift Solutions (includes Scheduling, Training, and Electronic Document Storage),

answered and directed incoming phone calls, answered client support questions through help tickets, scheduled

appointments, and answered emails for over 1,000 accounts.

Lucile’s Creole Café

Manager at Littleton branch March, 2011 – April, 2012

• Main responsibilities included the opening of new location from the ground up, including the training and management of

an entirely new staff; calculating and calling in biweekly payroll; resolving customer issues; weekly & monthly

inventorying, invoicing and supply ordering; calculating monthly food and labor costs, including daily labor percentages;

handling and depositing significant amounts of cash; and coordinating private parties and events.

Lead Server/Trainer at Denver branch May 2010 – March, 2011

• Consistently obtained highest daily receipts through development of loyal customer following.

Breakfast on Broadway Café

Lead Server/Trainer January 2008 – May 2010

Westward Newspaper

Classified Account Manager 2007

• Assistant to the paper’s Senior Classified Sales Representative (the Village Voice Media top sales rep in the country).

Responsibilities included managing over 200 local and national accounts and maintaining relationships with current clients

via weekly phone calls, e-mails and appointments, with a heavy concentration on bill collections, while prospecting for

new clients on a daily basis through lead generation and cold calls. Also prepared proposals and designed new ads for

existing and prospective clients.

Retail Account Manager 2007

• Assistant to paper’s Senior Retail Sales Representative. Responsibilities included managing and maintaining relationships

with over 30 accounts, and brainstorming with and for clients on new advertising campaigns and ad design.

Sales Assistant 2006

• Responsibilities included coordinating with sales representatives in both the Retail and Classified Departments, making

and keeping an accurate record of collection calls, handling large amounts of money, and picking up and delivering time

sensitive materials.

EDUCATION

Bachelor of Arts – University of Denver, Denver, CO 2005

Majored in Communications Management, with an Emphasis on Public Relations, and a Minor in Marketing

REFERENCES PROVIDED UPON REQUEST

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