JOHN M. JUSTICE, BBA

**** ****** *****, *********, ** 44212

760-***-****

acozau@r.postjobfree.com

Sales and management professional specializing in small business growth and

development. Skilled at building relationships with new and existing

customers leading to immediate and long term revenue growth. Thrives in a

fast paced environment and driven to meet and overcome challenge. Leader

with entrepreneurial vision and energetic implementation leading to

consistently successful results.

SALES/MANAGEMENT PROFESSIONAL

. Retail, B2B, and Institutional Sales

. Client Acquisition and Retention

. Lead Generation and Cold Calling

. Relationship Building

. Consultative Sales

. One Call Closing

. P&L and Business Growth

. Leadership and Team Building

. Product Presentations and Training

. Customer Service and Inside Sales

PROFESSIONAL EXPERIENCE

AMT/Parkway DC Enterprises Strongsville, OH 2012-2014

Manager of Customer Service

. Conducted online demonstrations of software solutions for business

owners in the automotive repair industry

. Provided ongoing service, training and support for principals,

managers, technicians and support staff after initial software

implementation

. Produced successful print and video marketing programs which led to

local, regional and national new client acquisitions

. Trained and supported a team of independent outside sales affiliates

enabling greater market penetration

OCA Business Solutions Apple Valley, CA 2004-2012

Principal

. Founded a successful sales organization specializing in B2B and

institutional sales of promotional products, office supplies and

commercial printing

. Developed a substantial customer portfolio through online lead

generation and aggressive cold-calling

. Performed product demonstrations at trade shows, local business

networking groups, and one-on-one to business owners leading to

sustained client growth

. Excellent follow-up and customer service skills resulted in a 94% new

client retention rate

. Partnered with a local office products business resulting in increased

sales and expanded product offerings for both organizations

. Managed all business operations including sales and marketing,

operations, purchasing, accounting and office administration

. Superior business judgment, management and sales abilities led to

consistent growth averaging more than 20% annually

EMSCO/Ohio Pool Equipment & Supply Company Strongsville, OH 1993-2004

General Manager (1996-2004)

. Managed all business operations including P&L responsibility of a

regional multi-site wholesale distributor of commercial swimming pool

chemicals, equipment and supplies

. Created and implemented a sales and marketing program in a mature

market that resulted in immediate (28%) and ongoing (8-12% annually)

sales growth

. Recruited, trained and managed a professional outside sales and

customer service team

John M. Justice, BBA Page 2.

EMSCO/Ohio Pool Equipment & Supply Company

General Manager (continued)

. Designed and implemented a competitive pricing program resulting in

increased revenues and improved margins

. Orchestrated successful launch of a satellite warehouse and sales

branch

. Negotiated exclusive sales territories and launched new product lines

. Prepared and priced competitive bids and secured bonding

. Created and published a product and parts catalog, including annual

updates

. Planned and conducted annual off-site client educational seminars

featuring industry acclaimed speakers

. Established strategic alliances with outside installers and

contractors

. Negotiated pricing with vendors resulting in substantial (5-20%)

product cost savings

Sales Manager (1993-1996)

. Supervised and motivated the inside and outside sales team of a B2B

distributor of residential swimming pool chemicals, equipment and

supplies

. Scheduled and conducted regular monthly sales meetings enabling sales

team to enhance product knowledge and improve selling techniques

. Personally maintained direct sales relationships with key accounts

. Performed product demonstrations and built relationships with owners

of residential swimming pool companies

. Consistently increased territory sales while successfully maintaining

existing customer base

. Exceptional sales, management and leadership skills resulted in

promotion to General Manager of the company's commercial division

COMPUTER SKILLS

. Windows Office Suite (Word/Excel/PowerPoint/Outlook/Publisher)

. Adobe Photoshop

. Research USA (market research software)

. iContact (marketing software)

. GoldMine (customer relationship management software)

. Internet and social media

EDUCATION

Cleveland State University Cleveland, OH

BBA in Accounting

The Ohio State University Columbus, OH

Undergraduate course work

CERTIFICATIONS & AFFILIATIONS

Notary Public State of Ohio

BNI Referrals Unlimited- Member Rancho Cucamonga, CA

Victorville Chamber of Commerce- Member Victorville, CA

Berea City Club- Member Berea, OH

National Spa & Pool Institute, Region VI- Director Strongsville, OH

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