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Customer Service Sales

Location:
TX, 77339
Posted:
March 31, 2015

Contact this candidate

Resume:

} Erick Nava

*** ******** *****

Kingwood, TX ***39

Mobile: 1-832-***-****

E-mail: acozar@r.postjobfree.com

Objective

Commercial Manager, focus on the development of new business relations. Analytical, hard-

working under specific goals, and adept to identify strategic solutions and opportunity areas; able

to negotiate and expose to different kinds of organizational hierarchy. Team leader and capable

to undertake new projects, implement global business strategies and break down cross-cultural

communications barriers.

Experience

Customer Service Coordinator - South America (June 2014- December 2014)

Cambridge University Press (Mexico)

- Administration and follow up for Key international Accounts.

- Budget management

- Analysis and business drive solutions

- Pricing and Decision making

- Supply chain effectiveness: follow up of imports and exports

- Improvement of 50% in claims response

- Develop reports for cause analysis

- Proven ability to manage within international markets, utilizing talent to deal with cultural

barriers.

National Sales Manager (January 2014 – June 2014)

ILICASA (Mexico)

- Sales and Business development

- Budget planning

- Forecast planning and comparison

- Rate development

- Hiring and team selection

- Route designing

- QBRs and KPIs presentation

- Face to face sales and capable to identify opportunity areas in supply chain process.

- Consultative selling approach

} Resume: Erick Nava

- Suggest and support on logistic knowledge for developing processes and strategies.

- Help in SOP/SLAs/SOW development for standardizing processes

- Develop Brick walling and cross selling initiatives

International Sales Manager (Central and South America) (March 2012 – September 2013)

Klingspor Ltd. (Chile)

- Administration of International Department:

- Budget planning

- Hiring and team selection

- Personnel training and evaluation

- Sales strategies planning

- Analysis of Information

- Pricing and Decision making

- Supply chain effectiveness: follow up of imports and exports, selection of forwarders,

tariffs negotiation, INCOTERMS selection

- Training coordination

- Negotiations with potential dealers in the region

- Excellent qualifications in strategic planning with comprehensive knowledge of business

management, organizational development, team building, and project execution.

- Manage and standardized the process

- Identify opportunities areas to develop and implement sales (Retail with Sodimac)

- Develop team work and selling strategies for internal and external customers.

- Develop and grow in more than 50% of GP

- Creating and delivering proposals to ensure a win-win business

Junior Sponsor Executive (January 2012 – March 2012)

Cámara de Integración Chileno Mexicana (Chile)

- Created new business affiliates

- Events organization

- Launched new commercial projects in Chilean market

Charge D’Affairs Assistant (February 2011 – Julio 2011)

Embassy of Islamic Republic of Pakistan in Mexico (Mexico)

- Consular duties

- Passport Application Process

- Visa Application Process

- Registration of Pakistanis in Mexico

- Official statements for Mexican Government

- Capable to serve as an interpreter in high level executive meetings

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} Resume: Erick Nava

- Assist on the creation of presentations, slides, PowerPoint, or international conferences.

- Expertise in the deployment in initiatives and strategies that support business relations

Key Account Manager (November 2006 – June 2010)

Banamex- Citigroup (Mexico)

- Cross Sale strategies for Credit Cards involving CRM, Marketing, Risk, Product

Management, and Legal areas.

- Hiring and negotiation with HHRR companies that provided salesforce for the Credit Card

tramit/sale.

- Expertise in designing and implementing reports to achieve sales discipline and improve

the overall efficiency of the department.

- Capable to deal with internal audits

- Expertise to set strategic priorities and give clear strategic direction

- Maximize account and brand profitability by identifying and reacting to new opportunities

- 20% of reduction of fraudulent sales

- Executive with more accounts (Represented 60% of whole sales)

- Increased product line sales 30%

- Meet with dealers, national accounts, end users, and the sales force to define new product

requirements and work with product development.

Education

Foreign Affairs Degree (Instituto Tecnológico y de Estudios Superiores de Monterrey

Class 2006)

- Part of Alumni Association

- Participate in developing the elections campaign

Skills

- Team builder

- Pro-active

- Self-motivated

- Detail focus

- Good communication and interpersonal trait

- Leader and coaching skills

- Work under stressful situations

- Ability to move forward successfully with minimal direction

- Willingness to involve stakeholders in decision making process

- Ready to take personal accountability for achieving individual and shared goals

- Able to influence and convince others in a way that results in acceptance and agreement

- Logistics/Supply Chain Management

} Page 3 acozar@r.postjobfree.com

} Resume: Erick Nava

Courses

Instituto Tecnológico y de Estudios Superiores de Monterrey

- Diplomacy

- French

} Page 4 1-832-***-****



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