Richard Elusakin

acoz2s@r.postjobfree.com

443-***-****

Objective: NOC Support Engineer with a company that provides

exposure to a positive work environment and encourages and

supports career development and advancement.

Highlights of Qualifications

. Over 2 years of Network Monitoring, maintenance and Desktop Support

. Extensive knowledge of network troubleshooting techniques.

. Highly inquisitive, creative and resourceful; skilled in communication

and collaboration.

. Outstanding people skills; sensitive in assessing technical and

individual needs.

. Enthusiastic and quick learner.

. Team player.

EDUCATIONAL BACKGROUND

ASSOCIATES DEGREE. (BANKING AND FINANCE)

CCNA

Skills Experience

Systems/Technical Skills

Cisco IOS and CatOS 24-36mths

Network Monitoring Tools - HPOv, Netcool, Smarts, 24-36mths

Tivoli, Cacti,etc

Windows 2003 Server/Active Directory 24-36mths

Windows XP Professional 24-36mths

Windows 2000 Server/Active Directory 24-36mths

Windows NT 4.0 Server/Workstation 24-36mths

Microsoft Routing and Remote Access 24-36mths

Microsoft Office 4.3/97/2000/XP/2003 24-36mths

MS DOS 24-36mths

Hardware Skills

Cisco Routers/Switches 24-36mths

Server Class - HP and IBM 24-36mths

Copper Cabling 24-36mths

IBM PCs 24-36mths

RAID Devices 24-36mths

Protocols Skills

TCP/IP, DNS, SMTP, FTP, Telnet 24-36mths

DHCP, WINS, SNMP, NetBios 24-36mths

NFS, NIS, IPX 24-36mths

MPLS, Frame Relay, EIGRP, OSPF, BGP 24-36mths

Professional Experience

EVOLVER INC.

Alexander VA March 2013-

Dec.2014

Junior NOC Engineer

Monitor alerts and work Trouble Tickets created and assigned by the EVOLVER

NOC

Monitor alerts and work trouble tickets auto generated by the USPTO Network

systems.

Isolate and resolve end-to-end connectivity issues within CPE router and

Telco circuit, including coordinating any required testing or dispatch

among the site, vendor(s), and Telcos/Access Provider

Provide updates to the customer on on-going issues.

Manage escalations on critical or long outage

Coordinate Circuit re-home

Coordinate dispatches with Concert Technicians to troubleshoot and resolve

inside wiring issues.

Use remedy for trouble ticket assign by customers.

Physically install cat5, cat5e, and cat6

Structures cabling distribution system

Terminate, assemble and install 8pin modulator connector and coaxial

connector

Accurately test copper and fiber multimode and single mode

Diagnose and correct copper and optical fiber problem

Maintain and reference industry standard including ANSI, EIA/TIA

Professional Experience

AT&T Government Solutions

February 2012-January 2013

NOC Engineer

Manage escalations on critical or long outages

Develop and improve techniques and procedures.

Coordinate maintenance activities within the cloud where such activities

directly impact SSA

Perform Site Acceptance on new cutovers

Interface between DNE and the AT&T Managed Internet Service

Maintain all AT&T circuits for the customer

Monitor alerts and work trouble tickets auto generated by the AT&T Network

systems.

Coordinate and manage Telco dispatches to the dmarc

Perform quarterly PE Audit

Interface between the SSA divisions (DNNSO, DITM, DNE) and different AT&T

Use remedy for trouble ticket assign by customers.

Physically install cat5, cat5e, and cat6

Monitor alerts and work Trouble Tickets created and assigned by the SSA NOC

Miscellaneous

. Excellent communications and interpersonal skills

. International experience in a variety of countries handling

geographically diverse teams and operations

. References available on request

Contact this candidate