SWATHI M Phone: 408-***-****

Mail: acoyzo@r.postjobfree.com

Over 8+ years of experience in the Information Technology field with a specialization

in Quality Assurance and Software Testing within several industries including Finance, Health,

and Banking with Strong technical skills in development, analysis, testing, reporting, and

documentation of commercial and enterprise applications.

SUMMARY:

• Experience in Software Quality Assurance and Testing (Manual and Automation using

Mercury Products), Test Plan Formulation, Functionality, GUI and Regression Testing

in Web Based Applications in different environments and different Browsers.

• Involved in the test estimation of the project by estimating the testing effort and timelines

of the project.

• Involved in Test strategy, Test planning and Test execution.

• Proficient in developing Test Plans, Test Scenarios, Test Cases and Test Reports.

• Strong knowledge of Software Development Life Cycle (SDLC). Performance Test Life

Cycle, Scrum and Agile having thorough understanding of various phases like

Requirements, Analysis/Design, Development and Testing.

• Experience in developing Test Cases by understanding and working with Use Cases.

• Experience in FACETS with various application involving sales and enrollment, claims

processing, customer service and billing areas.

• Tested the Mobile devices Iphone, Ipad and Android.

• Performed Manual Testing of Mobile Applications.

• Handle the tasks of developing testing procedures to provide support to mobile browsers

and devices.

• Extensive experience on Xcelys application.

• Tested various modules of Xcelys including Claims Processing, Pricing, Premium

Billing, Membership, Providers, Authorizations, Benefits and Finance.

• Excellent expertise in automated testing tools like Quality Center and Quick Test Pro.

• Strong technical knowledge of QA Process.

• Extensive experience on submitting HIPAA transactions (837,270,276 and 278) on

NASCO system through EDI.

• Handle the tasks of developing testing procedures to provide support to mobile browsers

and devices.

• Experience with consumer property and casualty insurance.

• Execute tests, report bugs/results using Test Director and track bugs through resolution.

• Testing projects using various tests like E2E testing, Functional testing, Regression

testing, System testing, Smoke testing, and UAT.

• Knowledge of preparing X12 formats for 837 and 276 on NASCO system through EDI.

• Expertise in preparing Test Documentation - Test Plans, Test Cases and Test Scripts..

• Strong expertise in MS suite like MS Word, MS Excel, MS Project, MS Office

Professional, MS Outlook.

• Maintained the Requirements Traceability Matrix (RTM)

• Excellent Documentation, Management and Presentation skills for the QA Project Team.

• Profound insight to determine priorities, schedule work, and meet critical deadlines

within budgetary guidelines.

• Good analytical and communication skills and ability to work independently with

minimal supervision and also perform as part of a team.

Technical Skills:

Testing tools LoadRunner 7.0/8.0/9.0/9.5/11.0, QTP

8.0/9.2,WinRunner7.x/6.5,Test Director8/7.x/6, Quality Center

8.0/9.0/9.2/10.0, HP Service Center

Programming C,C++,Java,Unix,SQL/PL SQL

Language

Operating Systems MS DOS, Windows 3.1/95/98,Windows XP/NT

Web Technologies HTML, XML, Java Script, VB Script

Office Tools Microsoft Word, Power Point, Excel, Access

Web Browsers Internet Explorer, Netscape Navigator, Mozilla

Wellcare Health Plans, Tampa, FL March’ 13- Till Date

Sr. Quality Analyst

XCELYS Application Upgrade from version 6.1 to 8.1( From July 2013 till July 2014)

The project objective is to Upgrade the Xcelys application from version 6.1 to 8.1. The

organization needs to be on a current version of 8.1 to allow testing the project. As a Quality

Analyst, I was involved in testing to improve test environment and procedures for the upgrade

and future initiatives. I was also involved in 'Stay Well' mobile app developed for Provider

Finder.

• Involved in testing Xcelys application upgrade from 6.1 to 8.1

• Tested various modules of Xcelys including Claims Processing, Pricing, Premium

Billing, Membership, Providers, Authorizations, Benefits and Finance.

• Intensive knowledge of Professional and Institutional Claims

• Prepared overall Xcelys document which involves all the modules of Xcelys. Developed

Test plan for the Business Testing Team based on the scope and time frame of the

project.

• Knowledge of preparing X12 formats for 837 and 276.

• Created Test Case development, Defect Life Cycle and Risk Identification and Mitigation

processes that being currently followed in the team

• Loaded requirements to Application Life cycle management(ALM).

• Analyze the business requirements and Developed test cases for the requirements and

execute and document the results in ALM.

• Validated data against Production and QA environments for the application.

• Involved in Functional Testing, Performance Testing, Smoke Testing, Regression Testing,

Compare Testing, Data and Recovery Testing.

• Good knowledge on Provider module – Capitation Process, Premium Billing logic,

Provider master, Vendor Master and Provider Contract Pricing.

• Performed Functional testing of Mobile application on platforms like Android and IOS.

• Involved in end to end testing of the Mobile Applications.

• Performed compatibility testing with various mobile handsets to ensure that functionality works

fine.

• Test GUI and functionality on Android and IOS.

• Attended Defect review meetings with application development team (Dell) to resolve

them.

• Written complex SQL queries in order to obtain results after the test execution.

• Retrieve XML files from Production environment and loaded to test environment.

HIX Health Insurance Exchange (July 2014 – Present)

• Reviewing Business specification documents

• Designing and developing scenarios to test all modules of the application

• Manually testing the different aspects of whole Member Premium Application/Process

• Interacting with SME’s and Developers

• Reporting and tracking bugs in QC.

Environment: HP Quality Center QC, ALM, Xcelys, Oracle SQL developer, Toad, MS Office

Suite.

Mckesson Corporation, Alpharetta, GA July’ 12- March’13

Performance Tester

The project objective is to Upgrade the HSES ( Health System Enterprise Solution) application

from version ER11 to ER12. The organization needs to be on a current version of ER12 to allow

testing the project. I was involved in testing to improve test environment and procedures for the

upgrade and future initiatives.

Responsibilities:

• Worked with the business analysts to find the user requirements and specifications.

• Reviewed requirements with system engineers for thorough understanding of the application.

• Automated the test scripts for functional testing using QTP

• Involved in design and development of Test Plan and Test Cases using the SDLC procedures.

• Worked on Custom data and GUI interfaces for the fixed income in the system.

• Conducted Unit, Integration and User Acceptance testing.

• Developed base line scripts for testing the future releases of the application using QTP.

• Develop and maintain manual test plans.

• Prepared test status reports during test execution process.

• Performed Functional Testing, Regression Testing, Performance Testing, GUI Testing,

Compatibility Testing and System Testing.

• Involved in Documenting and reporting defects using defect-tracking system.

• Interacted with Developers as needed to isolate the main cause of defects.

• Involved in database testing to test the connection between the website and database in order

to verify Data and display integrity.

• Setting up the Automated Testing Environment for creating, and running automated tests.

Running Tests and Bug Tracking.

• Created and executed test scripts (Record, Replay, GUI-Check and TSL).

• Created Automated Data Driven Functional tests using Quick Test Pro

Kaiser Permanente, Rancho Cucamonga, CA Feb’11-July ‘12

Sr. Quality Analyst

Kaiser Permanente is a Healthcare Organization dedicated to provide quality health care for its

members and their families and contribute to the well-being of our communities. Kaiser

Permanente is currently implementing Claims Encounter and Strategy for California. This is

considered to be the world’s largest claims implementation project (250 million Members).

Responsibilities:

• Involved in testing the configuration for the Model Office Implementation.

• Tested various modules of Xcelys (Claims Processing applications) which include but

not limited to Membership, Providers, Authorizations, Benefits, Finance and Claims

Modules.

• Good knowledge on Provider module – Provider master, Vendor Master, Provider

Contract Pricing and Price schedule logic

• Intensive knowledge of Professional and Institutional Claims (Including Interim

Billing)

• Tested Various Lines of Business – (Commercial, Medi-care, Medi-cal)

• Worked with Claims picker tool to get legacy data to test the current configuration.

• Closely worked with SMEs in mapping fields from the Legacy application to the new

version according to the business requirements.

• Loaded all the transactional test data from backend (Members, Authorization and

Institutional and professional Claims)

• Written complex SQL queries in order to obtain results after the test execution.

• Developed Test plan for the Business Testing Team based on the scope and time

frame of the project.

• Created Test Case development, Defect Life Cycle and Risk Identification and

Mitigation processes that being currently followed in the team

• Uploaded requirements in to QC.

• Analyze the business requirements and Developed test cases for the requirements and

execute and document the results in QC

• Facilitated Defect Triage call as Defect manager for the Project

• Automated loading claims from backend

• Validated data against Dev and QA environments for the application.

Environment: XCELYS 6.1.2/5.2, PL/SQL Developer v8.0, HP Quality Center (version 10),

Caliber, SharePoint, MS Visio, MS Project

Hewlett-Packard, El Segundo, CA June’10-Feb’11

Sr.Quality Analyst

Worked in a American Airline Application called HP Agilaire – Jetstream with Hawlett Packard

which is one of the world's largest information technology companies, specializes in developing

and manufacturing data storage, computing, and networking hardware, designing and delivering

software services. I was involved in testing web/mobile app developed for both Android and IOS

Responsibilities:

• Involved in gathering business requirements from the end users.

• Prepared test plan based on business requirement document

• Identified and defined scope for Integration and System Testing

• Hands on experience preparing Test plans, Automated Tests and Test Data and executing

the same.

• Involved in creating Test Plan, Test Scripts and Test Cases based on software

requirements.

• Developed Test Scenarios for each cycle based on system functionality.

• Executed scripts manually in Test Director for each release based upon expected results.

• Executed Test Cases using Quality Center Tool.

• Involved System, Acceptance and End- to- End testing with down stream and upstream

partners.

• Tested the Online booking, Bill payments and Cancellations via online/Mobile devices.

• Performed Manual Testing of Mobile Applications.

• Performed drafting of Mobile test plan.

• Handle the tasks of developing testing procedures to provide support to mobile browsers

and devices.

• Performed various Testing on Development and Test Databases Environments on MS

Access and Oracle.

• Involved in testing daily, weekly and monthly reports, which are generated after batch

run.

• Involved in maintaining and updating automation scripts for every release based on

business changes.

• Created User Acceptance Testing (UAT) scripts.

• Worked in integration of the given requirements and validated the data.

• Design Workbook Excel sheets with the results of the reports.

• Attend weekly net conference with the client, get the requirements and explain about the

present process of the project.

Environment: LoadRunner 11.0, Quality Center, SOAPUI 3.5, QTP, HP Service test, .Net,

Java, Jboss, Eclipse, Hudson, GIT, Maven, Linux.

Aetna Inc, Hartford, CT May ’09 –May’10

Quality Analyst

Aetna provides a comprehensive Healthcare online solution. Using a workflow engine, a

prescription tool, and online patient medical profiles, Aetna enables the doctors to manage

patient messages efficiently. Prescriptions, which are automatically screened for interactions and

checked for compliance with the patient's formulary, can be attached to outgoing messages.

Responsibilities:

• Developed Test Plans and Test Cases, using technical and functional requirement

specifications.

• Used QC to develop Test Cases under the Test plan Tree.

• Test cases are executed under the Test Lab folder of Quality Center and test results were

updated

• Raised Defects for the Test Cases failed on the Defect module of Test Director.

• Performed Manual testing of functional modules of the application and enter the bugs in

bug tracking tool Quality Center.

• Created Data Driven Tests to process different sets of flight data importing from Excel

sheet.

• Working with the technical team to ensure the SAP ESS portal and other integrated

systems’ test environments are configured appropriately for testing.

• Created objects synchronization points using the Function Generator and inserted them

into the script to check and analyze the results.

• Performed Security tests, to check and verify a user login entry.

• Created and conducted searches through the database for various business services.

• Involved in Regression Testing of AUT of the code enhancement.

• Actively participated in meetings occurred weekly with QA Team and Developers.

Environment: Load runner 9.5,Quality Center, WinRunner, XML, Linux, MS Word, Excel.

GMAC Insurance, NC Nov’07 - April ‘09

Quality Analyst

Worked for an Intranet Application, Search Portal, the Application is based on Autonomy Search

engine developed by GMAC. GMAC is one of the largest insurance companies in Unites States,

which provides different kinds of Personal Lines Insurance policies; this application has been

designed to search the different aspects using keywords depending up on the user requirements,

like what type of insurance the user requires (auto insurance, home insurance, life insurance etc)

Responsibilities:

• Studied System requirements specifications and developed Test Plans.

• Prepared Test cases in MS Word, and uploaded the same on Test Plan tree of Test

Director.

• Executed Test Cases and verified Actual Results against Expected Results.

• Automated the steps for the Regression Testing.

• Coordinating with Developers for Defect Analysis.

• Used Test Director for reporting bugs.

• Performing Integration testing, System testing, Functionality testing and data validation

testing.

• Carried out User Interface Testing.

• Involved in identifying the test cases that are affecting the basic and major functionality

of the application in order to Smoke Test the application.

• Extensively used SQL queries to extract large data from the database.

• Bug verification and giving walk through with the developer's about the open bug's status

on weekly basis.

• Responsible in providing regular test reports to the management using MS-Excel.

• Presentation of the QA Status report and the Defect Status reports in the weekly meeting.

Environment: Quality Center,, Visual Basic, C,C++, MS Excel.

Citi Bank, India

Aug’06-Sept’07

QA Analyst

The system performed banking transactions such as check facility, deposits, withdrawals and

Calculating interest of accounts and customer inquiries.

Responsibilities:

• Involved with Analyses of Business Requirements, Test Planning, Test Development and

Test Execution.

• Created the Test Cases on various forms of the application manually.

• Created test cases for each functionality and automated the test cases for Regression

testing.

• Performed Functional and Regression testing on different platforms and Web browsers.

• Performed Functional Testing, User Acceptance Testing, Regression Testing, GUI

Testing, Compatibility Testing and System Testing.

• Gather Test input data including Pre-condition, Test input, Test result and Test regression

data.

• Developed Test Metrics on the weekly basis for senior management.

• Involved in documenting and reporting defects using defect-tracking system.

• Interacted with developers as needed to isolate the main cause of defects.

• Perform Regression testing to verify that bug fixes did not break some other parts of the

system.

Environment: Windows NT, Visual Basic, Unix, SQL Server, Test Director 7.0, Ms-Office

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