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Customer Service

Location:
Granger, IN
Salary:
34,000
Posted:
March 31, 2015

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Resume:

JOI L. KING

**** ******** **

South Bend, Indiana 46628

813-***-****

acoyxi@r.postjobfree.com

OBJECTIVE: To secure a challenging position with the opportunity for career

advancement.

QUALIFICATIONS: I have extensive supervisory experience and I’m a quick

learner with a great eye for detail. I’m able to work under pressure and meet

deadlines on time.

EMPLOYMENT HISTORY

FORTE RESIDENTIAL

October 2014 – Present, Private Duty

• EMR

• Wound Care

• Patient Care

• Medical Scheduling

STAR DESIGN – ELKHART, IN

September 2012 – February 2015, Sales Office Coordinator

• Data Entry

• Deals with customers complaints

• Billing

• RMA

• BOL

• CREDITS

• POSTING PARTS

• QUOTE LETTERS

• INVENTORY

• WEB EDI/EDIC BILLING

BATH AND BODY – MISHAWAKA, IN

October 2013 – January 2014 – Seasonal, Shift Manager

HICKORY FARM

October 2014 – January 2015 – Seasonal, Store Manager

• Open & Closing Store

• Training

• Customer Service

• Account Receivable

• Set ups and Take down displays

• Payroll

Scheduling

Hiring & Firing

Shipping & Receiving

SNI (TEMP AGENCY) – TAMPA, FL

April 2010 – June 2012, Clerical and Data Entry

• Administrative Secretary – Coventry Health Care

• Clerical Coordinator for HEDIS Project – Citrus Health Care

• Data Entry Clerk for SSA – Vastec

• Insurance Processor – Health Plan Services

• Department Secretary – Chapters Health System

BIZ TECH LEARNING CENTER – CLEARWATER, FL

March 2010 - April 2010, Medical Procedure Instructor

• Billing using ICD-9 and CPT Codes

• Lectures - Using Power Point

• Medi Soft, Medi Star, Tiger Medical Programs

• Process Medical Records

CARDIOLOGY ASSOCIATES – SOUTH BEND, IN

November 2009 – March 2010, CMA

• Triage Patient

• Schedule / Meet with Sales Reps

• Schedule Labs

• Ran EKG Machine

• Prepared and Submitted Medical Assistance Forms

Pulled Charts For Next Day

Verified Insurance

SUNCOAST TOTAL HEALTHCARE – TAMPA, FL

JUNE 2007 – NOVEMBER 2009, OFFICE MANAGER

• Prepared and Submitted Medical Assistance Forms

• Checking and Ordering Labs

• Verified Medication Refills and Insurance

• Maintain Day to Day Relationships with Multi Pharmacies & Patients

• Supervised Front Office, Techs, MA’s and Therapist

• Timecards, Co-Payments, Attorney Settlement Checks

• Additional Front Office Responsibilities – Referrals

• Keeping All Licenses Up To Date for Office & Staff

• Answering Multi Phone Lines

• Scheduled Appointments

• Triage Patients

• Cleaning Of Office

• Pull and Triage Charts For Next Day of Business

• Monthly Equipment Checks

• Billing using ICD-9 and CPT Codes

• Supplies Stocked and Ordered

MEDIA GENERAL – TAMPA TRIBUNE, TAMPA, FL

October 2005 – September 2006, STORE FRONT SALES SUPERVISOR

• Handle Large Amounts of Money

• Public Marketing – Negotiated Contract for Sale Reps

• Supervised – Hired, Managed and Train all Reps

• Payroll, Schedule and Timesheets

• Handled Residential Complaints

• Supplies – Stocked and Ordered

• Monthly Equipment Checks

• Daily Temperature Logs

ST. JOSEPH MEDICAL CENTER, SOUTH BEND, IN

March 1997 – October 2005, SPECLITY TECH

• Unit Secretary

• EKG Monitoring – Printing Strips For Charts

• Referrals

• CMA

• Supplies – Stocked and Ordered

• Answered Multi Phone Lines

HYDRO THERAPY TECH

• Scheduling and Registering of Patients

• Treatment of Patients – Wound Care

• Cleaning of Whirlpools

• Clerical Duties as Assigned

• Supplies – Stock and Ordered

PHYSICAL THERAPY TECH

• Range Of Motion

• Light Treatment

• Ice / Heat Therapy

• Ultra Sound Treatment

SYMPHONY REHABILATION, INDIANAPOLIS, IN

August 1996 – August 1997, DATA ENTRY OPERATOR: PROCESSOR I

• Process Medical Records

• Verified Medical Insurance

• Processed Patients Complaints and Claims

• Referrals

MEMORIAL HOSPITAL – SOUTH BEND, IN

MAY 1993 – AUGUST 1996, SURGICAL SUPPORT ASSISTANT

• Checking Case Carts

• Transporting Of Patient

• Triage Patient

• Cleaning Of Rooms

• Assist Nurses With Equipment During Surgery

• Prepared Schedule For Next Day

MAJOR ACCOMPLISHMENTS:

Graduate of Washington High School, South Bend, IN - 1990

Graduate of Sisters of the Holy Cross, South Bend, IN - 1997

Certified Nursing/Medical Assistant Class

Michiana College, South Bend, IN – 2000 – 2002

Business Management and Medical Administration

Dean's List 2000 - 2001



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