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Engineer Customer

Location:
Bengaluru, KA, India
Posted:
March 30, 2015

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Resume:

Siva rama krishnam raju.N

E-mail: acoyos@r.postjobfree.com Mob:

+919*********

Career Objective

To obtain a challenging position in the industry that unfolds my Potency

and contributes my Best to ever escalating field. Seeking a position to

utilize my skills and abilities in Telecom/ ISP,Industrial sector, willing

to take up any challenging role in Telecom Industry or in industrial sector

as a solution engineer.

Academic Qualifications

Graduated B.Tech in Electronics and communication from Bhimavaram institute

of engg. and technology (Jawaharlal Nehru Technical University Kakinada) in

academic year 2012.

Completed Intermediate from Sri chaitanya Junior college Vijayawada in

academic year 2006-08

Completed SSC from Surya teja public school in the academic year 2006

Packages : MS-Office, Putty, MRTG,CRM tools.Whats up Gold.

Protocol : RIP, EIGRP, OSPF, BGP. VLAN,STP, VTP.

Router : Cisco ASR routers,,1721,1841,3745, Juniper:- Ex-

4200.

Switches : Vlan's,Stp, Cisco-

2960,2950.

Professional Experience : Working Experience on Juniper and CISCO

routers, L3 Switches,L1 links and L2 links

Additional Training

Perused CCNA from RST forum instistutions Mumbai.

Job Profile

Current Organization Name: SIFY Technology

Designation: Network Engineer L2.

Duration: Since October 2013 to till date.

The Company Profile: India's one of the leading provider of International

Telecommunications and Internet Services for corporate customers. Company

is providing various wire line services like basic telephony, Centrex

solution, ISDN PRI, Leased Line (Point-to-Point Link), MPLS VPN, Internet

bandwidth etc. for Enterprise & Premium customer

Responsible for First line diagnostics and troubleshooting of faults for

various customers. Act as 2nd point of contact for all incoming faults.

Faults may include site completely down, HUB to SPOKE reachability, site on

backup, routing issues, slow responses, packet losses, errors on the line,

and authentication, etc. Steps taken to resolve them consist of co-

coordinating remotely with the site contact to troubleshoot the issue,

forcefully bringing the site onto backup if primary network had failed,

investigating and troubleshooting the router configuration and routing

issues etc.

Emergency changes in the network to ensure uninterrupted services.

Fault including IVPN, MPLS VPN & L2 MPLS link. Creating new L2 path &

checking the response with them. Testing the L2 link with Virtual Circuit

break.

Troubleshooting on VRF's which has last mile protocol as e-BGP, OSPF, RIP,

EIGRP & Static routes as well.

Troubleshooting on wireless AP's (Proxim,Proxim 8150 and SMAC).

Design, setup and configure complex switching environment, VLAN creation

deletion, Trunking, Dot1q, various flavours of STP protocols.

Managing CE router for SIFY Managed customer where customer edge devices

are CISCO, D-Link, Juniper router & FORTIGATE firewall (FG-40C, 30C &

100C).

Telephonic/Mail co-ordination with respective ISP (TCL,TTML,MTNL,BSNL,RCOM)

for early restoration of Circuit.

Hands on experience on Fortigate 20c,40c Firewall.

Remote Access to Juniper, Huawei & Cisco Routers, switches for checking

connectivity till CPE (Customer Premises Equipment's).

Providing support to the end users, troubleshoot customer queries on

Transport Services Leased Lines & Data Services like L3VPN, Internet &

L2VLL .

Providing Root Cause Analysis (RCA) and Reason for outage (RFO) of service

affecting faults.

Providing support to the end users, troubleshoot customer queries on

Transport Services Leased Lines & Data Services like L3VPN, Internet &

L2VLL .

Personal Information

Name : Siva rama krishnam raju Nandyala

Father's Name : Subba Raju Nandyala

Nationality : Indian

DOB : 04th july 1990

Language Known : Hindi, English, Telugu

Address : D-4-67,Peddaveedi, Ganapavaram,West godavari,

Andhra Pradesh,India-

534198.

(I hereby declare that the above information is true to the best of my

knowledge.)

Place : Hyderabad

Siva rama krishnam raju Nandyala

Computer efficiency



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