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Customer Service

Location:
British Columbia, Canada
Posted:
March 30, 2015

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Resume:

P AMELA

DESMARAIS

**-

***

Superior

Street

Victoria

BC

V8V

1V1

(250)

896-

2367

acoyog@r.postjobfree.com

SUMMARY

Bachelor

of

Commerce

graduate

experienced

in

accounting,

customer

service,

marketing

&

office

management

Broad

skill

set

obtained

through

co-

op

work

experience

terms

and

studying

abroad

in

Sweden

Pursuing

a

CPA

designation

and

a

career

in

accounting

Interest

in

accounting

and

customer

service

as

shown

by

the

strong

performance

and

dedication

to

the

courses

completed

to

date

Exceptional

teamwork

skills

as

shown

by

the

involvement

with

the

University

of

Victoria

golf

team

Ability

to

quickly

grasp

concepts

with

computer

systems

including

Microsoft

Office

Suite,

Profile,

QuickBooks,

and

proprietary

banking

and

software

systems

EDUCATION

Bachelor

of

Commerce

September

2010-

August

2014

• Gustavson

School

of

Business,

University

of

Victoria

(Victoria,

BC)-

6.8/9.0

GPA

o Focus

in

accounting,

taxation,

and

finance

WORK

EXPERIENCE

Accounts

Payable

Monk

Office

November

2014-

January

2015

Victoria,

BC

• Sorted,

coded,

entered

and

posted

invoices

to

journals,

ledgers

and

other

records

through

the

company

computer

system

called

S2K

• Prepared

and

produced

cheque

runs

bi-

weekly

and

assisted

in

month

end

closing

• Researched

and

resolved

invoice

discrepancies

and

issues

between

purchase

orders

and

invoices

• Communicated

daily

with

vendors

to

respond

to

inquiries

and

issues

Bookkeeper

Sherwood

Tucker

&

Thomas

Victoria,

BC

January

2014-

May

2014

• Organized

clients’

paperwork

such

as

credit

card

bills,

customer

invoices,

vendor

invoices,

household

and

business

expenses,

and

government

files

alphabetically

and

in

order

of

date

• Prepared

bookkeeping

for

small

business

clients

entering

adjusted

journal

entries,

business

expenses,

sales,

business

use

of

home,

depreciation,

and

personal

bank

transactions

using

the

software

QuickBooks

• Created

profiles

and

filed

personal

tax

returns

using

the

software

system

Profile

which

consisted

of

entering

T3’s,

T4’s,

T5’s,

T4RIFs,

T4RSPs,

split

pensions,

statement

of

business

activities,

rental

properties,

dependent

information,

capital

gains/losses,

interest

income,

medical

expenses,

donations,

and

tuition

fees

Office

Manager

SendtoNews

Victoria,

BC

May

2013-

August

2013

• Managed

the

day

to

day

operations

of

the

business

such

as

answering

client

calls

in

a

professional

manner

and

ensuring

that

they

were

directed

to

the

right

employee

that

could

assist

them

Prepared

a

multi-

year

schedule

and

budget

in

excel

for

the

VP

of

Communications

which

tracked

upcoming

scheduled

events

SendtoNews

will

be

attending

for

years

2013-

2015

and

the

overall

estimated

cost

of

travel,

food,

and

hotel

for

each

event

Prepared

excel

spreadsheets

containing

each

sports

league,

each

event

in

each

league,

the

date

of

the

event,

the

location

of

the

event,

the

home

and

away

teams

of

that

event,

and

the

time

zone

of

when

the

event

will

be

broadcasted

Customer

Service

Representative

Scotiabank

Victoria,

BC

May

2012-

August

2012

• Provided

exceptional

customer

service

by

addressing

clients

by

name

and

getting

to

know

them

on

a

professional

as

well

as

personal

level

• Took

on

many

different

tasks

such

as

filing,

organizing,

cleaning,

as

well

as

focusing

on

product

sales

and

increasing

my

product

knowledge

• Developed

useful

computer

skills

and

demonstrated

my

ability

to

quickly

adapt

to

new

computer

systems

which

will

aid

in

my

future

career

choice

of

accounting

VOLUNTEER

EXPERIENCE

AND

EXTRACURICULAR

ACTIVITIES

Member

of

the

UVic

Golf

Team

Victoria,

BC

September

2010-

June

2012

• Actively

contributing

to

the

success

of

the

team

by

participating

in

competitions

in

the

United

States

and

Canada

and

adding

individual

scores

that

increased

the

overall

success

of

the

team

• Proudly

represented

the

team

with

active

involvement

in

the

golf

community

including

teaching

young

junior

golfers

the

fundamentals

of

the

golf

swing

at

the

Thrifty

Food

Junior

Clinics

• Running

fundraising

campaigns

to

support

the

team

by

selling

beverages

for

the

University

of

Victoria

Athletics

at

UVic’s

Golf

Tournament

at

Uplands

Golf

Course

Volunteer

Musician

at

James

Bay

Senior

Home

Victoria,

BC

September

2009-

December

2009

• Accomplished

pianist

(concert

level)

• Played

the

piano

for

seniors

once

a

week

to

help

maintain

their

active

and

mental

health

AWARDS

Presidents

Award

($3000)

2010

• Awarded

for

academic

excellence

Black

Press

Scholarship

Award

($5000)

2010

• Business

Scholarship

awarded

Vikes

Athletic

Award

($2000)

2010-

2012

• Awarded

for

athletic

performance

at

the

University

of

Victoria

REFERENCES

Available

upon

request



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