Jenika Patel

Apt # ***- * Jansusie Road,

Etobicoke, ON M9W 4V4.

Ph. 647-***-****

acoyo9@r.postjobfree.com

JOB OBJECTIVES: Obtain a position as a team-player in a people-oriented organization

where I can maximize my customer-service experience in a challenging environment to achieve

the company’s goals.

HIGHLIGHTS OF QUALIFICATIONS:

•Demonstrate effective keyboarding skills and client- customer service skills.

•Fluent in English, Hindi, Gujarati and Urdu.

•Comprehensive knowledge of checking safety and security.

•Certified in Customer Service Skills.

•Highly skilled in greeting with guest from different cultures and backgrounds.

•Ability to make guest feel welcome.

•Personable individual whose strengths include cultural sensitivity and an ability to build rapport

with a diverse workforce in a multicultural environment.

•Energetic personality consistently praised for my passion for work and upbeat, positive attitude.

• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new

concepts.

•Demonstrated leadership ability.

•Manage time well and can concentrate on multiple projects at once.

•Experienced in helping and caring disability person.

EDUCATION:

Bachelor in Human Resource Management Sep 2013

Humber Institute of Technology and Advance Learning

Tourism Management – Travel Industry Service Diploma Sep 2010

Humber Institute of Technology and Advance Learning

Thistle-town Collegiate Institute Sep 2007

Toronto District School Board

Page two – Resume of Jenika Patel

Ph. 647-***-****

WORK EXPERIENCE:

Swissport (Emirates Airline & Air Transat) Checking Agent May 2014-present

Toronto Person International Airport

• Inspect and verify passenger documentation

• ensure safety rules and border regulations (on visas and baggage)

• help prepare flights or sailings by liaising with cabin crew, caterers and cleaners

• meet aircraft and make sure all passengers disembark

• assist passengers with special requirements or lost baggage, and during flight and sailing

disruptions

McDonalds Restaurant – Manager (Data Entry) July 2006-2014

Toronto, Ontario

•Supervise team members in order to ensure quality of service

•Supervise kitchen activities to ensure quality of food ( food Safety)

•Hire, train and schedule the activities of food service personnel

•Experienced in providing the best service to the customers

•Ensure cleanliness of the outlet

•Investigate and resolve complaints akin to food service and quality

•Manage cash register and safe

•Manage inventory and ensure adequate stocks

•Excellent written and oral communication skills, advanced knowledge in computers for data

input and record keeping, ability to multi-task, handle staff and solve problems

Airport authority Service Agent Aug-Oct 2012

Toronto Person International Airport

•Welcoming the Guest and greeting them with small conversations

•Helping the Guests to find their gates

•Checking Guest boarding pass

•A polite and professional approach

•Deal tactfully with upset or angry Guest

•Responding to pressure situations

Page three – Resume of Jenika Patel

Ph. 647-***-****

VOLUNTEER EXPERIENCE:

The Salvation Army (Data entry) July-Sep 2006

Toronto, Ontario

•Answer telephones and computer data entry

•Assist in packing food hampers

•Stocking shelves, sort toys

•Sort clothes and price items at a Thrift Store

•Lift boxes weighting up to 20lbs

•Pick up donations for the Thrift Stores

•Collect kettle donation

•Distribute food and gifts for poverty countries

INTERNSHIP EXPERIENCE:

Expedia Cruise Ship Center ( HR Assistance) Feb-Nov 2012

Toronto, Ontario

•Give advice on destinations and answer phone calls

•Book air, transportation, hotel accommodations and car rentals

•Advice on weather conditions, restaurants, tourist attractions, and recreation

•Provide information on customs regulations, required papers ( passport, visas) and currency

exchange rates to international travelers

•Consult published and computer-based sources for information on departure and arrival times,

fares, and hotel ratings and accommodations.

CERTIFICATIONS:

• First Aid and CPR ( Canadian Red Cross)

2014

•Travel Industry Council of Ontario 2012

•RBC Insurance Certificate of Achievement (12 Credits) 2011

• Customer Service Skills

2010

References Available Upon Request

Contact this candidate