JAVANA SMITH

***** *** *** ********, ** * **** Cell: 7 06 -333 -4511 j acoynw@r.postjobfree.com

Objective

To obtain a position with your company where my skills and experience can be effectively utilized for

increased productivity.

Highlights

60 WPM typing speed Strong problem solving aptitude

Multi- task well under pressure Excellent communication skills (written and

Human resource laws knowledge verbal)

Compensation and benefits knowledge Proficient with Microsoft Excel, Word, Outlook

and PowerPoint

Experience

Customer Service Associate

02/2014

Anthem (WellPoint)

Columbus, GA

Responds to customer questions via telephone regarding insurance benefits, provider contracts,

eligibility and claims.

Researches and analyzes data to address operational challenges and customer service issues.

Develops and maintains positive customer relations and coordinates with various functions within the

company to ensure customer requests and questions are handled appropriately and in a timely manner.

Customer Service Associate

05/2013 to 10/2013

American Home Shield

Lagrange, GA

Assists customers, contractors, and/or business partners via inbound and outbound telephone calls,

written correspondence and/or electronic communication according to all company policies, procedures

and contract coverage.

Make decisions to determine if emergency services are needed, based on the customer's situation.

Handled daily flow of paperwork and cooperated with the accounting departments on invoicing

problems.

Customer Service Sales Representative

02/2013 to 04/2013

Liberty National Life Insurance

Columbus, GA

Customer Service Consultant

01/2008 to 02/2013

Afni, Inc

Opelika, AL

Effectively managed a high- volume of inbound and outbound customer chats.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Shift Leader

06/2005 to 12/2007

Callaway Gardens

Pine Mountain, GA

Correctly calculated inventory and ordered appropriate supplies.

Led and directed team members on effective methods, operations and procedures.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment

and supplies.

Trained staff on proper use of equipment, food handling, and portion sizing.

Education

2015

Columbus, GA

Master of Science : Organizational Leadership (HR Track)

Columbus State University

2010

Tuskegee, AL

Bachelor of Arts: Psychology

Tuskegee University

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