Cynthia M. Armstrong

*** ***** ****** **** ***

San Pedro, Ca 90731

acoyne@r.postjobfree.com

562-***-****

• 25 years IT experience, Program, Project Management, Development Manager,

Change Management, Portfolio Management, Campaign Management

• Implemented and rolled out Agile

• Implemented process improvements that led to a well-trained, motivated and

highly functional staff.

• Rolled out and implemented Portfolio Management tool Clarity to 1500 people

• Innovation Project Manager of the year 2008 first HD Project (DIRECTV)

• Created High School Mentoring Program

• Created Back pack give away at Ernst and Young which is still being done today

• Mentor Big Brothers Big Sisters

• Recognized for ability to drive new projects and bring new life to stagnant

projects.

• PMP certification

• Relationship manager with outstanding record of troubleshooting problems and

implementing lasting solutions.

• Strong leadership and interpersonal communication skills

• Excellent attention to detail, ability to multi-task and work independently with

minimal supervision.

• Able to work in a fast-paced, deadline-driven environment.

• Ability to effectively mentor and coach a team to continually high performance.

Summary of Qualifications

• Highly developed communication skills, particularly in the technical capacity.

• Comfortable with a variety of system platforms and software.

• Bachelor’s degree in Computer Information Systems

• Leadership and Teamwork skills honed over 12 years experience.

• Proficient in deadline-intensive environment.

• Strong analytical and research skills.

• Excellent communication and presentation skills.

• Strong Program Management skills

• Clarity certified

• Proficient in MS/Excel, Power Point, MS Project, Visio

• PMP 2012

• Certified SCRUM Master

2/2014 – Present DIRECTVTV -Contractor – EPMO(Engineering)

As a Sr. Project Manager in the EPMO I am currently assigned to the infrastructure team.

Currently I am working on the first Hadoop, Analytics Engine and Amazon Cloud

projects for DIRECTV. Lead the project team; deliver quality work on- time and on

budget. Ensure that management receives regular communications. Update status and

complete administrative work in a timely manner.

7/2012 – 2/2014 ROVI - Director Program Management (Engineering)– ROVI-

As a Director I provide Program Management and Customer Engagement responsibilities

for large scale clients. I am responsible for client satisfaction, Operations and Production

support, Project Management / New Initiative management, Engineering oversight, and

High Level Stakeholder Communication. In addition I am responsible for creating and

implementing the new PMO processes and establishing the PMO as an integral part of

ROVI. Rolled out Agile/SCRUM to entire engineering team using Kanban/Scrum.

Responsible for implementation, ongoing management and strategic growth of the

Engineering Service Provider/Cloud Services programs Cable Operators, Set top boxes,

and Guides, Tablet, iPhone and Android responsible for budgeting, revenue, cost

management. Responsible for working with UX and oversee all programs and projects

from beginning to end. Develop best practices and techniques for Program Management.

Manage engineering/IT resources and assist lead teams rolling out Agile and Rovi

Methodology. In addition I lead large complex enterprise Programs from beginning to

end.

new BIG DATA projects using Hadoop and Amazon Cloud. This is the first Amazon

Cloud and Big Data initiative for DIRECTV.

• Rolled out first HADOOP project for DIRECTV

• Project Management lead for all BIG DATA projects

• Managed budgets between 5 million and 20 million

• Assisted in creating and driving new processes for new developed EPMO

• Work with stake holders to create change requests

• Manage, scope, schedule, budget and risks

7/2012 – 2/2014 ROVI - Director Program Management (Engineering)– ROVI-

As a Director I provide Program Management and Customer Engagement responsibilities

for large scale clients. I am responsible for client satisfaction, Operations and Production

support, Project Management / New Initiative management, Engineering oversight, and

High Level Stakeholder Communication. In addition I am responsible for creating and

implementing the new PMO processes and establishing the PMO as an integral part of

ROVI.

Currently responsible for implementation, ongoing management and strategic growth of

the Engineering Service Provider/Cloud Services programs Cable Operators, Set top

boxes, and Guides, Tablet, iPhone and Android responsible for budgeting, revenue, cost

management. Responsible for working with UX and oversee all programs and projects

from beginning to end. Develop best practices and techniques for Program Management.

Manage engineering/IT resources and assist lead teams rolling out Agile and Rovi

Methodology. In addition I lead large complex enterprise Programs from beginning to

end.

• Lead/Rolled out Agile to the Programs and Program Managers

• Assisted in set up and creation of PMO and newly created processes

• Assisted in the creating of the Rovi Process Methodology for the

PMO

• Lead Change coalition a program dedicated to change the Rovi

culture with President and his direct reports

• Manage a team of five Sr. Program and Program Managers

• Lead highly complex programs that span the entire company

• Vendor manager

• Work with sales team and customers to manage expectations

• Develop best practices, techniques, and tools for project

planning, execution, project management, ongoing

milestone/deliverable tracking, communication and key performance

metrics.

• Identify and resolve issues and conflicts within and between

various project teams

• Review budget proposals and recommend budget changes where

necessary

• Oversee the use of Agile and ensure all teams come up to speed

within a certain time frame

• Coach, mentor, motivate, and supervise new project team leads,

team members, and contractors

• Effectively communicate and manage project expectation to Program

Managers, sponsors, team members, executive management, and other

stakeholders in a clear and concise fashion

• Manage and develop project management team

• Actively manage the prioritization and interdependencies of key

projects and milestones

• Oversee and provide direction to PMO vendors and contractors

• Implement tools that enable communication and efficiency

• Create, enhance, and deliver useful reports to our senior leaders

• Proactively manage risks and the change management processes for

each assigned initiative

• Identify and highlight changes which impact budget and communicate

to executive leadership team regularly

• Ensure reporting and processes are meeting network leadership

needs

• Collect feedback from teams regarding continuous improvements

• Research new tools and methodologies for improvement

• Determine optimal information flow and communication

• Evaluate current systems and tools and implement changes as needed

• Train staff and networks to utilize new tools, processes, and

systems, as needed

• Understand contracts and service agreements and how details apply

to each project, including project budgets

6/2011 – 7/2012 Sr. Program Manager (Engineering) – EchoStar Interactive Digital

Lead streaming, SVOD (subscription video on demand), Mobile Applications and

Account Manager for Vizio and Toshiba. Lead Program Manager for Set top boxes and

Mobile project

• Work with major accounts Vizio and Toshiba to maintain our application on their

devices

• Created processes for Mobile applications (SDLC)

• Ensure all programs follow SDLC processes

• Lead Program Manager for set top boxes

• Lead Program Manager for mobile devices

• Mentor and coach new Project Managers

• Lead various initiatives new and existing initiatives

• Maintain relationships with vendors and ensure their technical is documented and

tracked

• Develop, negotiate and manage an individual program or sub-set of a program

• Coordinate multi-functional activities related to the program in a scrum

environment

• Monitor progress and reports any risk or issues, including resources need

• Propose enhancements to the process, tools or organization

• Drive for results and facilitate co-work between different scrum and functional

teams

• Help foster a highly collaborative, respectful and accountable team culture

• Identifies gaps, proposes and drives enhancements to the processes, tools and/or

organization

• Rally development project/product management tool updated as required with

User stories, size, responsible, delivery date.

• Scrum meetings are organized efficiently

• Coach and facilitate self-organization of the teams

• Organize brainstorming and/or retrospective for process, work method or problem

solving improvement

• Ensure communication between functional domains for problem solving Lead by

example, in professionalism, integrity, pragmatism and flexibility

• Ensure process are followed

6/2004- 7/2011 - Sr Project Manager DIRECTV, Inc. Portfolio Management Team

Currently the Outsource Development Manager of a team of five Project Manager,

Business Analyst and developer and an outsourcing team in India. Manage and support

Portfolio Management team for DIRETCV. Lead Project Manager for Middleware or

wed services and various IT Projects.

• Rolled out Clarity (PPM Tool) to IT and Engineering, ensure all Project Managers

follow SDLC processes

• Setup and negotiated the out sourcing contract to manage all configuration

changes, development, and setup changes with the Outsourcing Company in India

• Coordination and lead strategic sourcing events

• Coordinate and work with VMO office, make and suggest relevant changes

• Manager SLAs (Service Level Agreements)

• Main Point of contact for all vendors

• Software licensing support and renegotiation

• Contract negotiation and management including, SOWs. Master Service

Agreement, terminations, escalation

• Work with project teams to define scope for vendors

• Coach, guide, mentor and trouble shooter for employees.

• Managed process improvement initiatives for Senior staff (CIO, VP, Sr. Directors,

Directors)

• Make recommendation regarding policies and processes, performed assessments

to indentify organizational and operational impacts

• Managed and coordinated events for process team, lead lunch and learns, team

events for all levels of DTV from CIO to development and Administrative team

• Coordinate with appropriate team managers, supervisors for status

• Track and coordinate training requirements for DTV

• Work with teams to write Statements of work and Level Of Effort and reviews of

project deliverables and documentation

• Chair weekly project meeting for issues/reviews/escalations

• Monitor project for budget/time line and escalate when necessary

• Provide feedback to stake holders

• Current modules use Modules implemented: Demand Management, Project

Management, Resource Capacity Management, and Time keeping.

• Manager of the report writing team and work with Business owners to gather

requirements

• Manager of development team prioritize work and work with Business owners to

validate the work once its completed

• Work directly with Senior executives Director and above

• Status reports and monthly meeting/presentation with CIO

• Drive multiple technical projects from initiation to delivery

• Relationship management 8 vendors

6/2004 -2008 IT Project Manager DIRECTV, Inc.

Project Manager and point of contact for Enterprise Integration Engineering middleware

division and TAOS credit system, manage multiple small to large scale projects

consecutively. Manage 5-10 projects at one time with multiple executives, stake holders.

Manage budgets, risks, and scope, and SDLC process, work directly with developers,

analysts, managers, Sr. Managers, and V.P. level executives. Create project plans and

monitors plans throughout the duration of assigned projects and ensure quality and

timeliness of project results. Resolves escalated issues and refers problems to the next

level. Prepare standard and ad hoc management reports and presentations for assigned

projects. Organizes and directs project teams. Assured the attainment of high quality

results as scheduled and within budget and efficiently interacts with peers and next level

of management. I have successfully managed projects of low to high complexity.

10/2003 6/2004 Sr. Consultant, Hitachi Consulting, Irvine Ca.

Sr. Consultant working as a Project Manager/Change Management Consultant/Business

System Analyst EAI (Middleware) team led for a large scale implementation ERP

implementation. Clients: Raytheon & Farmer Brothers.

Coordination of all training, communications & presentations

Create/Document Survey Analysis, risk/issue analysis

Liaison between project team and end user and executives

Strong PC skills (excel, power point, word)\

Coordination of all Testing with end-users

Creation of technical specifications, functional specifications, user specifications

Risks Assessment, Testing, Requirements Gathering, Documentation

User acceptance testing/test scripts creation

SeeBeyond Architect

10/2004-2004 Wellpoint Woodland Hills

Business analyst for IT conversion Program.

4/2002 -10/2003 Software Analyst, SeeBeyond Technology

OA Engineer working with all SeeBeyond products, 4.1.2. 4.5.2, 4.5.3 etc.

Involved with testing of Core e*Gate as well as add-on products. Team lead for AS400

testing and code fixes. Created test plans and test scripts Regression and performance

testing, Testing Seebeyond Products on all platforms (Unix, Windows NT & 2000, HP,

AS400, OS390 Mainframe) Testing and analysis of database eways = SQL, Sybase 11

Gathering requirements from end users, created documentation and conducted training

5/2001 to 2002 - @Business (Southern California Edison) Project Manager (6 Month

Contract

In my role as project manager I am assisting 8 team leads in the Infrastructure department

in the conversion or 15,000 laptops and desktops from windows 2000 to windows 95/98.

1/1999 to 5/2001 Critical Technologies Consultant, Cap Gemini Ernst and Young

As part of a team I am the Developer/Business Systems Analyst/Architect for the EAI

team. I have worked on several engagements using middleware, such as developer,

functional analyst, business analyst, system analyst, regression testing, Quality Assurance

Testing, Team Lead. Using various platforms such as AS400, PL/SQL, Oracle,

Mainframe.

I worked on various engagements, new business development projects, and research.

Worked as team coordinator for Lotus Notes roll out for a major automobile dealership.

As the migration troubleshooter I was the point of contact for 5 teams and was

responsible for the coordination of these teams. Worked with E-Commerce, research,

documentation and assisted in the development and creation of a major website. Worked

on pursuits and new business developments, prepared flow charts, graphs, analysis, trend

comparison. Developed/Tested and Technical System design and Integration Testing

using PL/SQL. My role is to keep the project going using all phases of the life cycle, risk

management, cost analysis, issue management, coaching, mentoring and meeting

facilitation. Peer advisor to eight co-workers and diversity team lead for college

recruiting. In addition I was the community-outreach coordinator for CGEY; I have

coordinated and lead several events such as Big Sister Christmas Backpack drive, 3 years

and Career Day at local schools in the community.

Volunteer Work: Ernst and Young:

Team lead for the out-reach group at Ernst and Young and I have developed an ‘Adopt a

School’ program which involves mentoring and tutoring sessions for the children and

participating in their school events. I Created a toy drive for children in the local

community in conjunction with a major community based organization. Assisted in the

creation of three affinity groups, I am on the steering committee for all three. These

groups work with consultants that are from culturally diverse backgrounds that need to

feel more connected with the firm. I Participated in recruiting events. and assisted in the

creation of a Mentor-ship program at a local high school. Created presentations and

assisted in the training of end users. Prepared written reports with text, chart and spread

sheets as part of client deliverable. Currently working with a start up client as a web

developers, wrote business specifications, functional specifications, interviewed staff for

content, developed content, vendor selections, software/hardware research and selection,

and am responsible for creating skeleton site for approval to CEO. In addition I am

assisting the development team building the site using HTML. I am proficient at

netobjects, and have used front-page and Dreamweaver.

1/1997 to 5/1999 Data Processing Manager /Programming Analyst, Neema

Clothing

In charge of all aspects of MIS department. Created the department hired and trained six

people, coordinated with users and outside sales department. Motivated and led group

ensured all data processing functions were completed accurately and on time.

Responsible for maintenance of all COBOL programs running on AS400. Created

queries. Maintained supplies, coordinated with vendors to get the best prices. Managed

contract programming staff, coordinated their work and resolved issues, between the

users and programmers. Set up devices, created user profiles, maintained system security,

and kept the system running at an optimum performance level.

1/1993 to 1/1997 Sr. System Administrator, Data Processing Manager, Sparklets

Water

Monitor and troubleshoot 5 AS400’s, 2 RS6000s and a LAN/WAN with three servers

attached. Worked directly with VP and management staff. Designed and created staff

visual presentations, as well as invitations to various vendors and customers. Developed a

matrix project using Freelance graphics which gave and overview of the MIS department

to all the executives within the company. Developed a detailed summary of our system

performance, user expectations and programmer performance. Worked with 300+ end

users on a help desk, problem solving and trouble shooting. Performed nightly backups

and job processing. Designed and created all documentation for operation staff.

Developed and maintained a Customer Satisfaction Project where I worked directly with

internal and external customers. Produced weekly reports charts and graphs. Managed the

training of new employees. Responsible for scheduling and for nightly processing.

Worked on CISC to RISC upgrade on four machines.

Education:

Bachelor’s of Science Degree, Computer Information Systems, DeVry Long Beach

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