Immanuel A. Velgera

+63-916******* acoymn@r.postjobfree.com Brgy. Alangilan Santa Catalina Negros

Oriental 6220

Objectives: To obtain a position where my customer relations experience can be fully

Utilized and to improve customer satisfaction and enhance the company brand name.

Personal Data

Birth Date : January 18, 1992

Age : 23 years old

Gender : Male

Religion : Born Again

Birth Place : Silay City, Negros Occidental

Civil Status : Single

Parents : Frederick D. Velgera

Josephine S. Antonio

Experience

Costumer Service Associate

Mar 25 – Sept 27, 2014

Transcom Worldwide Inc. Iloilo City, Philippines

(6 months )

Technical support for the internet and Telephone/Troubleshooting and fixing defect equipments and

analyst the source of the problem on the service.

Encoder

Apr 10 – Mar 15 2014

OLP Trappist Monastery Iloilo City, Philippines

(11 Months )

Encoding in and out stocks, per daysales and monthly sales via Microsoft Excel Program and looking

forward to other options and promotions to increase the monthly sales.

Education

Asian College of Aeronautics

June 2011 - Mar 2012

(1st Year) Vocational Diploma / Short Course Certificate in Airline Operation/Airport

Management Philippines

Major Aircraft Maintenance Technology

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Skills

Advanced Preventive Maintenance, Management Skills, Computer Encoding

Intermediate Sales And Marketing, Communication

Training

Philippine Call Center Institute

Certificate of Training / Finishing Course for Call Center Agents NCII / Philippines

References

Jan Marion Cartel Edjon Bongcasan Justin Aragona-Villanueva

Team Leader Brgy. Kagawad Call Center Agent

Transcom Worldwide Inc. Brgy. Alangilan Convergy’s

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