Karla M Guevara

*** ********* ******

Somerville, NJ 08876

210-***-****

acoylf@r.postjobfree.com

Professional strategist and Executive with 10 years of experience and certification management of operational

processes of airfreight (for the area of exports), more than 10 years of experience in the area of air export, continuous

improvement, operational logistics and company certifications, 7 years as head of the Department of load for

Avianca TACA El Salvador; With a degree in Business Administration with a Graduate Diploma in International

Trade and Logistics

Education

2002 - Bachelor's Degree in Business Administration

Universidad Centroamericana Jose Simeón Cañas U.C.A.

San Salvador, El Salvador

2012 - Graduate Diploma in International Trade

Taught by Cursos Gerenciales

1995 - Academic Bachelor physical-mathematical

Escuela Bilingüe Maquilishuat

San Salvador, El Salvador

Experience

Avianca TACA – 2004 al 2013

Chief of the of Air Cargo Departament:

Control and supervision in the Statistics of Sales of the department as station in SAL ( El Salvador), also supervising

and pursuit in quotations of services offered by the airline and requested by direct clients.

Responsible for reporting a weekly sales presentation of results,and control in the capacity of space on various

flights operating indicating availability of space in the aircraft and loading of these areas.

Responsible for the preparation of comparative charts of exports to encourage cargo agencies to incrementally

export, as well to maintenance and follow up to requests from customers through direct visits to them.

Executive Sales Manager:

In charge of running daily visits to agencies, prepare quotations requested by direct clients, weekly Sales report.

Perform daily calls to agencies making more frequent shipments ( Telemarketig).

FEDERAL EXPRESS EL SALVADOR – 2002 al 2003

Ensure that all customers get a timely and satisfactory response to their queries, requests and complaints, alos

coordinate and supervise the activities of the customer service staff (auxiliaries and telephone operators) and daily

monitoring to complaints, comments and suggestions of the client, to achieve and maintain the time of standard

solution.

Skills:

Import / Export and the effective Commercialization by ASLA Agost 2007

Training Sales Rally by Corporate Solutions (Service Quality Institute). February

2010

Congreso Internacional: La Formación como motor de cambio ( International

congress: The Formation as engine of change) by Instituto Universitario de Posgrado.

February 2006

Negociaciones WIN / WIN by Fepade June 2006

Seminario Brigadas de Emergencia by TACA International Airlines S.A. Noviember

2010

Languages:

English / Spanish

Portuguese Basic

Professional

References:

Lic. Ricardo Samayoa

Comercial Director of Avianca TACA Cargo

Tel. 2247 – 1295

acoylf@r.postjobfree.com

Lic. Víctor Mejía

VP Carga Avianca TACA

acoylf@r.postjobfree.com

Lic. María José García

Senior sales Cargo Centro América Avianca TACA

Tel. (502-****-****

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