Sandra L. Stefano

***** ******** **** 330-***-****

Streetsboro, OH 44241

acoykp@r.postjobfree.com

CAREER SUMMARY

Inside Sales Representative with specific expertise in managing

inside/outside and website sales orders, account management, distributors,

customer relations and assisting in building industry brand. Exceptional

people skills and technical expertise combined with a strong sense of

personal integrity. Self motivated, multitasked, conscientious individual

with proven success in fast paced, high volume environments. Creative and

timely problem resolution with an eye towards the bottom line. Continuous

positive attitude and support.

Inside/Outside Account Management New Program

Sales Launch

Cold Calling Customer Service Technical

Support

Business to Problem Solving Negotiating

Business

Distributor Sales International/Domestic Solution

Relations Selling

CAREER EXPERIENCE

Safeguard Technology - Streetsboro, OH March 2012 to Present

$5 million international manufacturer and distributor of non-slip surfaces

for commercial/residential applications.

Inside Sales Representative

Responsible for all sales quotes, domestic and international, info mailbox

maintenance, contacting potential customers from the company website

requesting information and providing quotes and samples. Also responsible

for all Commercial and Residential Sales.

Proposing products and closing sales to prospective clients.

Proof orders, ensure all pertinent information is on purchase orders and

attach relevant drawings for custom orders before presenting to production

department for scheduled ship date.

Place Steel and Decal Orders with Purchasing Department.

Maintain customer portals with order acknowledgments and expedites.

Continuously update orders with changes.

Utilizing Epicor a Contact Management System to process telephoned, faxed

and e-mailed orders.

Participate in Trade Shows demonstrating products and obtaining sales

leads. Follow up on sales leads by calling and or sending out samples and

literature.

Shipping - Estimating weights and dimensions for shipping estimates

Domestic and International. Commercial Invoices and e-mailed shipping

verification to International customers.

Contact export brokers for international shipping estimates.

First Place Bank - Ravenna, OH November 2010 to March

2012

A premier mortgage lender of the Midwest with 100 years history and

experience.

Secondary Mortgage Loan Shipper

Responsible for sorting mail, copying, reconciling and auditing, ensuring

that all documents and signatures match. Shipping the loans to other banks

for servicing.

Sorting and Opening Mail from other Bank Branches.

Making a skinny for loans.

Sorting through loans page by page finding documents according to servicing

bank order and stacking them.

Reconciling, auditing loan stacking documents to make sure conditional

commitment, note, mortgage, direct underwriter and transmittal summary

totals all match to insure to federal guidelines.

Copying loans and shipping to servicing bank.

Corrosion Fluid Products - North Canton, OH September 2008 to May 2009

A Premier wholesale distributor of pumps, valves, pipes and hoses that

sells equipment parts and provides repairs of all products.

Inside Sales Representative

Responsible for sales quotes of two outside sales representative, with the

power and manufacturing industry.

Collection of technical information, analyzing that information and

assisting customer's in their selection of products based on their

applications.

Proposing products and closing sales to prospective clients.

Composing quotes for valves, automated valve packages, heat tracing,

fiberglass piping, Teflon lined pipes, expansion joints, and sanitary line

of products including valves, fittings, hoses, and instruments.

Entering of orders, coordinating material returns, repair, credits for

damaged or unused products.

Utilizing Prophet 21 system to process telephoned, faxed and e-mailed

orders.

Expediting of clients orders for on time performance.

Lawson Products - Independence, OH June 2005 to September 2008

A leading Chicago based distributor of maintenance, repairs and operations

supplies to the auto, hospitality, and manufacturing industries.

Inside Teaming Representative

Responsibilities included contacting potential customers from researched or

provided leads, and scheduling of appointments for outside sales

representatives to demonstrate products.

Prospecting new clients via cold calling researched and provided leads.

Appointment setting for outside sales agents and coordination of 11 agents

scheduled appointments. Proposing products and closing sales to prospect

clients.

Increased sales by 20% on accounts where agents became unavailable to see

the account on a regular basis.

Composing of quotes for non-stock or special items.

Entering of orders, return authorizations, and communications with

corporate office.

Performing and coordination of teaming roll-out meetings.

Nightwine & Associates, Inc. - Bedford, OH May 1998 to June 2005

A premier supplier of industrial vales and actuation in Ohio for 35 years.

Inside Sales Assistant

Responsible for answer all incoming calls, quotes, maintenance of customers

files, and updating and creating literature packages for customers.

Answering and Directing Incoming Calls averaging 125 per day.

Composing quotes and projected deliveries for automated and manual valve

packages and including calling supplier and expediting purchase orders

placed.

Responsible for sales and purchasing of Nicholson line of steam traps.

Processing of phone faxed and e-mailed orders.

Organizing and maintaining customer and vendor files

Providing material certification

Updating literature files and fulfilling literature request by e-mailing or

faxing to the customer. Creating literature packages for customers by

copying pages and placing in a binder in order specifically for the

customer.

Coordinating material returns, repairs, and credits for damaged or unused

products.

Completion of packing slips, bill of lading, shipper's letter of

instruction and customs paperwork international shipments, and paperwork

needed for domestic shipments.

Receiving and staging of products for assembly.

Participation in yearly inventory count.

EDUCATION, TRAINING and CERTIFICATIONS

Graduate of Robinson High School Tampa, Fl

Training classes taken include: Teller Training, Microsoft Word, Excel

and Outlook

Certifications include: Training at American Logistics for Microsoft Word,

Excel and Outlook

AWARDS

Top Inside Teaming Representative in 2007

TECHNICAL SKILLS

MS Word, Excel, Outlook, and 10 key Adding Machine. Epicor and Prophet 21

Contact Management Systems

Contact this candidate