Mrs Seonaid Lough

**** ********* *****

Brentwood, TN 37027

Cell: +1-615-***-****

E-mail: acoyep@r.postjobfree.com

PROFILE

Highly experienced Manager with in depth understanding of Supply Chain, best

practices and Customer service and planning. Multi-site responsibilities, global

and European experience. Results orientated and thrives on achieving targets.

Excellent interpersonal and communication skills. Managing in a team based

system using modern production and planning methods reflecting a world class

approach to Customer Service & Supply Chain Management. Very hands on

approach.

Employment History

Nov 2014 – Feb 2015 Suominen, Demand Manager & Customer Service

Manager, Americas

Created a forecasting system that was rolled out globally down to specific SKU levels with

over 100 operators supplying data. Analysed the data to show where there were lost sales and

opportunities to harness. Presenting data with recommendations at monthly global demand

reviews which lead to the company releasing capitol for major investments. Establishing

procedures and systems for reviewing high level supply plan for three plants in USA & Brazil

to maximise capacities. Identified areas where unexpected losses were occurring. Developing

plans to ensure total demand could be accepted through cross- qualifications where

appropriate. Ensuring all raw materials were correctly forecast and moved demand to other

locations if required due to production issues or raw material availability. Advised and

recommended global options which could be acted upon. Worked closely with all functional

groups to ensure all value add opportunities were captured. First point of contact for difficult

situations with customers to find creative solutions to supply chain issues.

Nov 2011 – Jan 2014 Suominen, Customer Service & Planning Manager NA

plants

Managed the customer service and planning for the three manufacturing sites in the US.

Improved uptime and slashed waste levels due to inefficiencies. Reduced run outs due to raw

material supplies and availability. Counselled European colleagues on opportunities for

improvement to ensure best manufacturing efficiencies while meeting customer requirements.

Worked closely with customers to ensure systems were in place to meet their requirements.

Additionally held Sales Management responsibility for largest customer in USA who was

supplied materials from the three sites. Represented NA on IBP - Smart program through

2013 ensuring policy decisions and procedures were in line with best practice.

July 2007 – Nov 2011 Ahlstrom,

Green Bay, Wisconsin, Supply Chain Manager

Transferred from Scotland to Green Bay and successfully set up formal Planning and Supply

Chain systems at a time when all lines were oversold and lead times were increasing. The

site moved from 10,000 tons capacity in 2007 to 20,000 tons in 2009 with no increase to

Supply Chain staffing, reduced lead time, improved on-time shipping and customer

satisfaction. Outside warehousing was eliminated, consignment contracts established with

main suppliers. Working Capital was halved in the first two years. The site is viewed as a

bench mark site for Working Capital & inventory control, flexibility and customer

relationships. Responsible for chairing the business unit Global Sourcing meetings, 12 month

rolling sales forecast, and the Plant Perfect Value Stream Pillar.

Seonaid Lough Page 2

Aug 2005 – June 2007 Ahlstrom,

Chirnside, Scotland, Supply Chain Manager

Rebuilt the Planning Logistics and Customer Care team with a reduction of seven staff after

the closure of a centralised Sales office in April 2005. Responsible for ensuring the most cost

efficient and effective basis for supply and purchase of raw materials, planning the machines

and logistics while ensuring the highest level of customer services. Established the Supply

Chain Pillar and achieved a 25-day reduction in Working Capital with a 75% reduction in

outside warehousing.

Feb 1999 - Aug 2005 Ahlstrom,

Chirnside, Scotland, Personnel Manager

Responsible for three sites within the UK which employed 260 employees. Main

responsibilities to ensure the good employee relations and industrial relations for the

employees. Pension & payroll. Recruitment, training and development of all staff

disciplinary matters. Implementation of policy and advising senior management for business

direction. Implementing new HR initiatives. Managed two major downsizing

reorganizations with no Industrial Relations incidents.

Previous Employment

1997 - 1998 Freelance Tutor for Career Development

Northumberland College, Adams Drive, Berwick-upon-Tweed

Developed a course which was accredited through Ashington College. Taught the course

three times over two years. The course was based on personal development training modules.

1986 - 1993 BBC Television Centre, London, Personnel Officer

Responsible for the provision of a professional generalist service to Managers and staff.

Dealing with three branches of the Trade Union’s during a time of great change within the

BBC. Main duties included salary and pension administration, recruitment, selection and

appraisal, career and disciplinary matters. Co-ordinating and running training courses for

managers and staff. Equal opportunities representative for the department and the liaison

officer with external organisations. Involved with the development of the Personnel

computer system. Developing staff empowerment initiatives to encourage employee

involvement in the implementation of change. Facilitating job evaluation and trained in the

Hay methods.

1984 - 1985 Grampian Country Chickens, Bucksburn, Aberdeen, Personnel Assistant

Responsible for recruitment and personnel administration of both farm and factory

employees.

Education & Qualifications

1979 - 1984 Glasgow University, Scotland

BSc Honours Agricultural Economics

1985 – 1986 Robert Gordon’s Institute of Technology, Aberdeen, Scotland

Post Graduate Diploma: Personnel Management – CIPD

1996 – 1997 Northumberland College, England

City & Guilds Teaching Certificate (7307)

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