ALMA BUSTAMANTE

***** ********

Whittier, CA ****4

acoye4@r.postjobfree.com

Phone 562-***-****

Cell Phone 562-***-****

Professional with skilled knowledge in all fields of customer service. Managing inventory,

purchasing, and logistics. Detailed orientated with accuracy and timely execution.

EMPLOYMENT HISTORY

Customer Service Representative

Howard Turner Signal Hill CA 2010-2014

• Exercise independent judgment, decision making and problem solving abilities by

remaining focused

• Addressed and resolved customer service issues utilizing effective listening and

problem solving skills

• Handled high volume phone orders along with faxed and email purchase orders

• Used strong follow up and multi-tasking skills to complete orders

• Worked with internet resources to find creative solutions for customer issues and

to complete related tasks

• Support Sales Rep in opening new accounts and up grading existing services

• Provided Certificate of Analysis MSDS and other documentation as requested

Inside Sales Representative

Univar USA, Commerce CA 2008-2009

• Handled orders from end to end via telephone, email and fax

• Promptly answered telephone calls to reflect professional corporate image

• Acted as primary point of contact for key accounts including Exxon, Valero,

Chevron and Conoco-Phillips (an 18M annual account)

• Attained security clearance for invoicing purposes on clients website

• Managed inventory of multi-unit bulk commodities including liquid caustic,

hydrogen peroxide and bleach for several locations

• Dispatched drivers and contacted outside carriers for third party supply

Buyer/Customer Service Representative

Brenntag Pacific/(formerly LACCO) Santa Fe Springs CA 2005-2008

• Contacted carriers for both direct to customer and into stock deliveries

• Interfaced with all levels of management, outside sales representatives,

accounting department, warehouse personnel

• Provided all aspects of customer service for the Western region for both

commodity and specialty chemicals, handling heavy volume of customer orders

and issues

• Maintained all computer information including the price book in AS400 with

emphasis on pricing discounts, freight allowances and freight charges

• Purchased a wide range commodities and specialty chemicals, food grade,

hazardous and non-hazardous chemicals based on forecast, keeping balanced

inventory locally as well as supporting other branches in the region

• Contributed to bi-annual physical inventories and reconciliation

• Handled high volume phone orders along with faxed and emailed purchase

orders

Customer Service

LA Corr Packaging, Puente CA 2003-2005

• Handled high volume orders via phone, email and faxed purchase orders

• Performed quality control measures including selecting paper samples and

testing for metals. Ensuring customer received the exact quality desired

• Handled inquiries and resolved customer issues quickly and effectively

• Provided customers with product service information

• Documented solutions in comments diary and other information into computer

system

Skills:

• SAP, AS400, UVX, EDI, Chempro, Lotus Note, Outlook, Word Excel

• Strong Problem solving skills

• Strong Communication Skills all levels of management

• Strong Interpersonal and collaborative skills

• Knowledge of Supply Chain, Logistics, Customer Service

• Strong Knowledge of Chemical Industry

• Bilingual (English/Spanish)

Contact this candidate