Elliot Wojcik

** ******* **** ****** ****** New York 10302 . 718-***-**** (C) . 718 442

**** (H) . acoydo@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Goal-oriented professional with leadership and people management skills.

Extensive background in business operations, field service, customer

relations and logistics. Highly organized. Manages multiple projects

simultaneously and meets deadlines. Effective communicator. Strong work

ethic and commitment to excellence. Team player. Works effectively with

all departments to accomplish objectives. Proficient in Microsoft Access,

PowerPoint, Word, Excel. Lean Six Sigma 5S, and SAP.

QUALIFICATIONS:

Leadership, Planning, Forecasting and Implementation

. Develops operating plans and budgets within a field service environment

. Sets and measures to defined metrics and scorecards

Operations

. Production planning, dispatch and logistics

. Inventory control

. Purchasing

. Warehousing

. Traffic management - inbound and outbound

Profit and Loss Management

. Budget preparation and implementation

. Forecasting

. Measurement Actual vs. Planned

. Ensures costs controls through efficiency and quality measures

Performance Standards and Analysis

. Establishes labor standards and performance measures within a field

service and production environment

. Sets goals and measures Actual vs. Planned down to the individual

contributor (assembler) level

. Sets and administers to Performance Improvement Plans as necessary

Customer Satisfaction

. Sets and delivers to specific customer schedules and quality standards

. Monitors to supply and demand and adjusts standards as needed

Human Resource Management

. Recruits and actively participates in personal development plans to

retain the most qualified talent

Continuous Process Improvement

. Seeks opportunity for reduction in lost motion IE: LEAN - sub-assemblies,

staging, Kanban, Toyota

. Works through internal resources to improve quality defects

Coca-Cola Refreshments, New York, NY

Parts Supply Manager

2011 - Present

- Responsible for designing, developing and implementing the processes and

efforts to improve customer satisfaction and retention through optimal

parts supply chain management for the East North Region.

- Peer leadership to implement best practices and performance management

tools to drive the business.

- Responsible for selection, retention and professional development of 9

Parts Specialists in the execution of reactive hold for parts recovery

processes and field service inventory control support.

- Supports 500 technicians, and 50 parts rooms throughout the East North

Region of Coca-Cola Refreshments.

- Responsible for Inventory controls and processes of $7 M dollars of

parts and $2M of supplies and tools.

- Responsible for direct labor and benefits of $1M annually.

- Accountable for the overall parts sourcing decisions and serves in an

advisory capacity to Regional Field Service Directors. Provides insights

to drive Field Service performance through parts related activities while

maintaining a balance of minimizing parts carried throughout the Region.

Elliot Wojcik Page 2

- Manage and support monthly routines for proper financial accounting of

parts expenses. Lead continuous improvement for parts processes and

technologies across sourcing; procurement; and operational processes.

Collaborates with CCR Internal Controls though audit routines and

internal audit compliance.

- Monthly Review with Regional Finance Director to audit Field Service

transactions.

- Manage and communicate Lean Process throughout Customer Care.

- Manage and communicate continuous improvement ideas for parts processes

and technologies across sourcing, procurement and operational processes.

- Contributed to the post integration architecture and functions for

structure to support the new Coca-Cola Refreshments Field Service team

- Responsible for management of procurement processes of ~$5-7M

parts/supplies expense annually.

- Designed and implemented first Redistribution Center (RDC) in the U.S

resulting in 2M cost savings

- Lead the East North Region to the reduction of excess inventory resulting

in a cost savings of 12M

Customer Support Manager - New York-New Jersey Division

2002-2011

- Oversee the Equipment Planning, Routing, Delivery, and Service

Dispatching functions for the East Business Unit.

- Responsible for monitoring status of all reactive service and planned

activity calls.

- Manage 7 Direct Reports and 89 subordinates.

- Responsible for Inventory controls and processes of $12M of parts and $2M

of supplies and tools.

- Responsible for direct labor and benefits of $9M annually.

- Prepare and distribute key business indicator reports (KBI's) for East BU

Service Operations as it relates to reactive service and planned

activity.

- Prepare and present monthly KBI reports on spare parts and equipment

inventories as well as monitor part purchases and usage during the month

and at month-end.

- Coordinate the monthly spare parts inventory and usage accounting close

with Tampa Shared Services.

- Contribute to the creation of new and enhanced KBI reports for reporting.

- Collaborate with the Customer Development Center (CDC) and CCNA to

develop centralized customer issue resolution processes.

- Manage and communicate Lean Process as related to Cold Drink Equipment

Operations.

- Function as liaison between the CDC, CCNA, National Sales, our customers,

sales centers, and internal departments, to ensure service level

agreements.

- Manage all implementations for new national service level agreements, and

ensure compliance.

- Lead the customer support function thru the Continuous Improvement

Process Lean, Six Sigma, 5S

- Continue to develop and implement specialized and on-going reporting for

the Field Service

Parts Manager - New York-New Jersey Divisions

2000-2002

- Oversee the spare parts inventories for all Vending, Cooler and Fountain

equipment for the NY Division.

- Responsible for purchasing and tracking of spare parts and supplies all

New York Service Department.

- Function as independent auditor for the monthly physical inventory of all

asset equipment and assist in the reconciliation to the host system.

- Responsible for monthly preparation and distribution of key business

indicator reports (KBI's) for all functional areas of the service

department

- Prepare and present monthly KBI reports on spare parts and equipment

inventory movements.

- Create new and enhance existing KBI reports for reporting presentation to

management.

- Perform periodic analysis of current spare parts rooms and service van

levels to determine parts actually needed including parts distributed to

third party vendors, out of stock conditions and service calls on hold

because of parts out of stock.

- Develop and implement specialized and on-going reporting for the Service

Department.

- Developed and implemented use of Division Intranet for distribution and

access of monthly KBI reports using Microsoft FrontPage.

- Developed and enhanced procedures for tracking spare parts inventory

movements and values for spare part locations and service vans.

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