Jaime Cavers

**** ****** *****, *****, ** H*** **3-6607 C604 644-3297 acoybj@r.postjobfree.com

Your Name

Address, phone, fax, email

To provide the highest level of customer service within your organization.

Objective

• Recognized as one of Aeroplan’s top ten employees, based on

customer feedback and commendations.

• Selected to provide one on one coaching and in class customer

Accomplishments service training for colleagues.

• Recognized as one of five agents who has provided Best In

Class Aeroplan member experience

Experience Customer Service and Sales Agent

January, 2009 - present Aimia (Aeroplan), Richmond, BC

• Process inbound calls from Aeroplan members to resolve concerns,

assist in changes, and educate members on the many services

available to them with the emphasis on Air Canada and Star

Alliance.

Successfully ensure that all contact with members is positive and of

value

Provide customer service orientation sessions with new hire employees

Barista

2006- 2008 Starbucks, Richmond, BC

Provide quality customer service to clients and educate them on

Starbucks products

Responsible for handling daily cash floats

Performed twice weekly store inventory orders

Bartender and server

2004-2007 Sharkey’s Restaurant, Delta,BC

Worked primarily as a bartender providing quick, efficient service to the

servers and clients alike

Responsible to maintain the cleanliness of the bar area

As a server, I was responsible for a section of ten to fourteen tables

Au Pair

2004-2005

Michelle Troyanov, Geneva, Switzerland

• Care of two young children, household duties.

Teaching the children English

Continuous training on Customer Service Skills and Aeroplan products.

Education South Delta Secondary, Delta, BC

2002

Dogwood Diploma with Honors

L’ecole Ifage, Geneva, Switzerland

2004 Level One French Certificate

Serving it Right, Foodsafe and WHMIS certificates

Volunteer with Dreams take flight, snowboarding and team sports such

Interests as softball.

References are available on request.

References

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