Michael S. Manuel

acoyap@r.postjobfree.com

678-***-****

NETWORKING/IT SUPPORT

• Active Directory • SonicWall

• Ethernet • Fiber Optics

• RDS • Novell/Servers

• LAN/WAN • HyperV

• Routers • TCP/IP/IPX/SPX

• WAN Accelerators • VMware

• VDI • Voice/Data

• Exchange 2010 • Wireless

SUMMARY OF QUALIFICATIONS

HARDWARE/SOFTWARE SUPPORT

• • SharePoint 2010

Dynamics AX

• • SQL

Laptops

• • SolarWinds

Tablets

• • Acronis

Printers

• • Java

Ghost

• • Spiceworks

Server 2008 & 2012 R2

• • PowerShell

Microsoft Office 2010 & 2013

• • SCCM 2012

Windows 7 & 8.1

PROFESSIONAL EXPERIENCE

3/2012 – 11/2014

Stag Parkway, Inc., Atlanta, GA

Systems Administrator

Provided support for helpdesk issues reported through the Spiceworks ticketing system.

Monitored network activity through Orion SolarWinds and SCOM.

Configured and maintained all network devices including Barracuda Firewall, Dell PowerConnect

switches, Cisco routers, Domain Controllers, DNS, DHCP servers, Riverbed Steelheads, as well as

IP scopes.

Administered Active Directory in multiple sites including MS Exchange 2010, SharePoint & SQL

Databases.

Built Windows Server 2008 R2 & 2012 R2 virtual machines using Hyper-V Manager and VMM.

Installed and maintained software and hardware related to RV parts distribution such as scales,

scanners and Pitney Bowes Sendsuite software for shipping.

Provided network project status updates.

Setup and supported Remote Desktop Services.

Responded to IT Support requests to full resolution.

Provided VPN access by way of Sonicwall, Direct Access or RAS for clients.

Created Images for deployment of Windows 7 & 8.1 including based on department.

Provided backup support for all servers onsite and third party remote backups.

5/2011 – 10/2011 6 Month Project

Blaze Recycling & Metals, Norcross, GA

IT Network Administrator

Administered Active Directory in multiple sites including MS Exchange 2007, SharePoint; SQL,

DHCP, DNS, IAS, Radius and IIS.

Installed and maintained software/hardware related to recycling transactions.

Managed all IT Support requests to full resolution. Accountable for all network, cable, pc, server,

switches and punch-downs.

Provided VPN access for clients upon request.

Provided backup support for all onsite servers and third party remote backups.

12/2005 – 10/2010

Merck/Schering-Plough, Kenilworth, NJ

System Administrator (via contract position National Support Services)

Contract position via National Support Services.

Provided dedicated hardware/software, peripheral and network support onsite support.

Managed all IT Support requests to full resolution.

Administered Active Directory in multiple sites including MS Exchange 2007, SharePoint; SQL,

DHCP, DNS, IAS, Radius and IIS.

Installed, configured and administered routers. Completed server configuration and

administration. Performed RAID configuration on HP, Dell and IBM servers.

Network configuration and support of printers, scanners, faxes and copiers.

Defined a custom subnet mask and define a range of valid IP addresses.

Ordered network supplies and computer parts as needed for repair and replacement.

Performed installation and configuration of remote installation services, ISA and proxy firewall

software.

Maintained accurate and complete records as they relate to control, performance and production.

12/2002 – 11/2005

Merrill Lynch, Pennington, NJ

System Administrator (via contract position Delphi Business Systems)

Managed all IMAC’s (Installs, Moves, Adds and Changes).

Planned client moves and assigned technicians to complete the job.

Administered Active Directory of single domain of two sites including MS Exchange 2003 and

SQL 2000.

Created and troubleshooting accounts and email addresses.

Configured DHCP and DNS.

4/1998 – 12/2002

Sabre, Southlake, Texas

Computer Support Engineer (via contract position Decision One Corporation)

Provided hardware, software and network support for financial institutes, retail, franchise, and

private industry accounts in NJ/NY locations.

Assisted with team cabinet assembly and server installations.

Lead service engineer for PC upgrades and Windows 2000 rollouts.

Composed Windows 2000 rollout script.

Performed in home and small business wireless network installation set up.

Provided onsite IT, hardware and software support.

Designed, implemented and supported travel networks for regional and remote locations.

Completed regional and remote upgrades on point of sale and back office computers.

Terminated cables, punch downs of 66 and 110 blocks

Created installation and configuration scripting for Roll-Outs.

Planned schematics for wiring and installation of cables, computers, routers and other equipment

for office layouts.

EDUCATION

Plaza School of Technology, Paramus, NJ - Information Technology

Metropolitan Institute of Network Technology, Jersey City, NJ - Computer Networking Certificate

Essex County College, Newark, NJ - Computer Science

CERTIFICATIONS

A+ HP Dell DCSE IBM CNA

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