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Human Resources Customer Service

Location:
Atlanta, GA
Posted:
March 31, 2015

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Resume:

Rafael J. Velasquez, III

* ******* **. *********: 1-770-***-****

Newnan, GA 30263 Email: acoy66@r.postjobfree.com

SUMMARY

Results-driven professional in human resources, with major contribution in management, events

coordination, field marketing and sales. Highly successful individual in building teams, consulting,

human resources, networking, and organizational development. Takes initiative and exceeds goals

with an effective managing style, superior communication skills, collaboration, and business

planning. Influential and motivational leadership with emphasis in building cooperative and

productive work environments that foster employee development and achieve corporate goals.

PROFESSIONAL EXPERIENCE

August 2014 – Present

Hooters of America, LLC - Atlanta, GA

Acting Talent Acquisition Manager

Position reports to Vice President of Talent Management and is responsible for managing the

recruiting and staffing activities for all departments to develop talent pipelines across a diverse set of

functional disciplines. Additional responsibilities include coordination of benefits and compensation

packages, organizational and space planning, preparation and hosting of employee orientation,

performance management and regulatory compliance.

Responsible for talent reviews, compensation and promotions of over 8,000 employees

Manage corporate recruiting of 150 employees and field recruiting for over 200 stores

nationwide

Implemented job boards to generate additional resources to acquire talent

Utilized third party staffing firms and manage the procurement and measurement process

Implemented background checks and psychological assessment programs

June 2006 – June 2014

Monster Energy Company - Atlanta, GA

Monster Ambassador Manager

Progressive responsibilities culminating in a leadership position as Monster Ambassador Manager in

February 2011; position reported to the National Director of Marketing. Diverse scope of

responsibilities involving strategic planning, budget compliance, human resources, sales and

marketing support, customer services support, and customer relations.

Managed activities and events in the Southeast Region of the United States

Developed the market share, resulting in the successful expansion of brand exposure

Aligned customers according to product market segments and demographics

Implemented process improvement using lean principles and performance indicators

Managed a group of 30 Ambassadors assembled in teams throughout the Southeast region

MARTA – Atlanta, GA September 2008 – February 2011

Recruiting Officer

Responsible for providing administrative support to recruiting, conducted initial applicants’

interviews, coordinated all pre-screening data, prepared and processed all selection correspondence

and conducted research or special projects. Position reported to Manager of Recruiting.

Recruited for Customer Service, Human Resources, Engineering, IT and Police Services

Assisted with occupational testing for exempt and non-exempt candidates

Coordinated MARTA job fairs at Universities and other venues

Led layoff of 3,500 employees at C-TRAN and provided counseling to all personnel

Gained exposure to, and worked with union and non-union recruitment

July 2001 – July 2008

SICMA Aero Seat Services, Inc., Bothell, WA

Human Resources Generalist

Responsible for the coordination of pre-screening data and employee assessments. Position

reported to Manager of HR.

Developed benchmarks using assessment tools and measured results for all employees

Assisted in employee evaluations, generated coaching and training programs

Selected potential candidates for employment

Researched policies and procedures to resolve employee matters

Analyzed records for compliance with Federal standards

EDUCATION & CREDENTIALS

Enrolling in Master of Business Administration – University of Phoenix (Fall 2015)

Master of Science in Counseling Psychology – Capella University

Bachelor of Science in Human Biology and Health Psychology – Bastyr University

(Kenmore, WA)



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