Vircndra Pancholy

*** ********** **. ************@gmail .com

Wheeling, IL. 60090 Cell: 224-***-****

PROFILE

Multicultural, college educated banker, with a solid relationship management background and over 1 0

years of experience in operations, consumer and commercial business development, com muni ty relations,

and formal BAJ training. Results oriented individ ual with strong analytical, administrative, decision

making and interpersonal skills.

PROFESSIONAL EXPERIENCE

CHARTER ONE/US BANK NOV. 2006 - PRESENT

Personal Banker/Teller

Mount Prospect, IL

• Responsible for developing new deposits, load and merchant business for small to

medi um size business and business professionals.

• Responsible for attaining established individual, department and bank goals through

active participation in sales management and officer call programs.

• Drive customer satisfaction by providing quality service, broadened and deepened all

customer relationships with the daily support of the Operations and Audit Departments

[Overdrafts and Time Deposits reports, wire transfers, customer's files (amendments and

updates), accounts investigation, loans (amendments or pay offs), etc.].

• Achieve sales goal trough telemarketing, cross selling and site visits.

• Process and close Home Equity Loan, Auto Loan and Personal Loan Applications.

• Deepen existing relationships through profiling and uncovering additional needs.

JUN 2001 -OCT 2006

CHARTER ONE

Teller Manager

Buffalo Grove, IL

• Managed the operational segment of the branch.

• Prepared monthly and quarterly audits of tellers and consigned items.

• Established and assign check chasing authorities for assigned CSR staff.

• Direct the work flow of the assigned CSR staff.

• Ensured assigned CSR staff are trained on retail product and service information, a ll

applicable policies and procedures and Federal regulations.

• Managed tern of I 0 tellers and I assistant teller manager to maximize customer satisfactio n.

• Provide input to branch management concerning staffing, performance review,

promotion, disciplinary and termination of assigned CSR staff.

• Perform CSR duties as needed.

• Provide sales assistance to the platform staff as needed.

GIIC LTD JUNE 1972 - APRIL 2000

Project Alunedabad, India

Manager

• Conducted

feasibility

study for

industry

funding that

included

financial

analysis, risk

analysis,

legal

requirement

and overall

project

viability.

•Invol ved in key

decision making

process for

financing medium

and larger scale

industries.

•Managed various

departments

including accounts,

administration and

HR.

• Resolved

accounting issues such

as differences in the

accounts, reconciliation

of accounts and year

end closing.

• Conducted training

for new employees

on the accounting

procedures.

AWARDS/ACHIEVEMEN

TS

•

Achieved above daily

sales quota

consistently in 2 years

of Personal Banking.

Achieved highest

individual customer

satisfaction score in

Charter One IL

Northea st region.

EDUCATI

ON

2

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