Akin Odulaté

**** ************* *****

Charlotte, NC 28212

e-mail: acoy5d@r.postjobfree.com Tel: 980-***-****

FOCUS ORGANIZATIONAL & INTER-PERSONAL CHANGE MANAGEMENT

BRIEF I’m an experienced organizational change manager of with over 25 years of work experience (domestic &

international) helping my clients successfully navigate inter-personal, cultural and technological change. I

excel in helping organizations and teams (including start-ups) define and or deploy the organic (people-

centric) processes necessary to get to the next level. I work with and within Training organizations,

Performance Management/Quality Assurance systems to accomplish management goals. I have done

this work across several industries including, Healthcare, Management Consulting, Retail, Engineering,

Training & Education (On-line/Traditional) Telecoms, eCommerce/Banking, Manufacturing, Software

development, Airline and Entertainment Industries.

PROFESSIONAL 2014: MASTERS CERTIFIED in INNOVATION STRENGTH PREFERENCE INDICATOR (ISPI)

DEVELOPMENT A psychographic tool (Myers-Briggs like) that measures individual problem solving styles

1995: MASTERS DEGREE in COMMUNICATIONS MANAGEMENT, USC

Annenberg School for Communication, University of Southern California

1990: BACHELORS DEGREE in CINEMA-TELEVISION STUDIES, USC

George Lucas Film School, University of Southern California

AWARDS JOHN C. ERICKSON INNOVATION Award in 2008: ISO 9001 application/implementation

ORDER OF TROY Award 1991 – University of Southern California

PROCESS CHANGE & RE-ENGINEERING

SKILLS PROJECT MANAGEMENT

Process & Transaction Mapping

Project Team Management

Quality Management Systems Training

Project Tracking & Reporting

Quantitative Analysis Training

Project Data & Risk Management

Training & Performance Management

Project Process Design & Development

BUSINESS-TECHNICAL COMMUNICATION OPERATIONS CHANGE MANAGEMENT

Gap Analysis Strategic Planning & Analysis

Use Case Development Operations Planning & Meeting Facilitation

Research/Technical Writing Concept Mapping and Documentation

Instructional Design Knowledge Management Systems Deployment

TOOLS MS PROJECT; VISIO; POWERPOINT; EXCEL; ACCESS; INNOVATION STRENGHTS PREFERENCE INDICATOR

EXPERIENCES HEALTHCARE PROCESS RE-ENGINEERING – Managed transition of medium sized Healthcare provider as

it outsourced its entire technical Help Desk operations.

HEALTHCARE EMR IMPLEMENTATION – Developed transition roadmap for implementing EMR systems

ISO 9001 QUALITY CHANGE MANAGEMENT – Managed transition of 11 Dept. Cable TV station as it

changed how it manages its entire operation by implementing ISO 9001.

TELECOMS ENGINEERING – Managed transition of 1100 strong Telecoms engineering department as it

implemented new technical, corporate and operating standards and procedures.

APP/SOFTWARE DEVELOPMENT – Develop Use Cases and Process Documentation

ERP SYSTEMS IMPLEMENTATION – Managed knowledge transfer and training for massive ERP systems

like SAP / MANUGISTICS / ORACLE/ BANNER/IFS systems

OTHER EXPERIENCES MANUFACTURING – RETAIL MANAGEMENT – MANAGEMENT CONSULTING – COMPUTER BASED

TRAINING – ONLINE EDUCATION

Present Concept Development Manager – EMR TECHNICAL SOLUTIONS (Healthcare)

PROJECT GOALS [1] Transition a Technical Product Development Team into a Services

Commercialization Team for Medicaid Management Information Systems project (MMIS)

PROJECT DELIVERABLES [1] Concept Mapping Workshop for Executive Team [2] Concept

Documentation [3] Commercialization Business Plan

Change Program Manager – MPLOYMENOW.COM

PROJECT GOALS: Transition a Technical Product Development Team into a Services

Commercialization Team

PROJECT DELIVERABLES [1] Future State Vision Workshop [2] User Experience Development

Workshop [3] Use Case Development Training [4] Design Documentation

Concept Development Manager – NOISE4GOOD.COM

PROJECT GOALS: Transition Crowdfunding Idea Portfolio into a Business Development Project

PROJECT DELIVERABLES [1] Concept Mapping Workshop for Executive Team [2] Concept

Documentation [3] Commercialization Business Plan

References available upon request

Operations Developer – IDEA CONNECTION SYSTEMS (EXECUTIVE CONSULTANT)

10/2011 – 6/2013

Management consulting firm specializing in the human dynamics that make innovation happen. Working

with clients in the private, public, government, education, and non -profit sectors in enhancing

innovation, organizational development and culture systems change management.

Plan, Design, Develop and Conduct Executive Workshops in:

INNOVATION SYSTEMS: Allow innovation to occur by establishing the right types of innovation

systems that align your people and the goals of the organization. Organizations leverage

people’s strengths using different innovation systems

INNOVATION WORKSHOPS: Spark your innovation initiatives with customized innovation

workshops

CULTURE TRANSFORMATION: Create an organizational culture that cultivates and sustains

innovation

LEADERSHIP DEVELOPMENT: Expand your capacity to lead and manage to sustain a climate

that is supportive of innovation

ONE-ON-ONE COACHING: Grow as a leader with personal one-on-one coaching.

ASSESSMENT TOOLS: Instruments used in identifying cognitive styles of individuals on teams

and organizational culture

06/2007 – 2011 VP for OPERATIONS – RETIREMENT LIVING TELEVISION (RLTV) – Baltimore, Md.

Create and implement a Change Strategy for transforming the organization’s day-to-day operations into

a Quality Management System and enable the organization to attain ISO 9001 Certification within six

months.

KEY DELIVERABLES [1] Conduct Vision Mapping Executive Workshops for all department heads [2]

Develop Corporate Change Management roadmap [3] Develop Departmental Change Management

roadmap [4] Design, Develop and Conduct Train-The-Trainer Workshops for Change Management Team

[5] Manage project team, scope and timeline to completion

03/2004 – 06/2007 EXEC. DIRECTOR FOR OPERATIONS – LAUREATE ONLINE HIGHER EDUCATION

Assist in transitioning the day-to-day support operations to new ERP technology platform – SCT BANNER

KEY DELIVERABLES [1] Train Process Mapping Team [2] Map & Document As-Is Processes & Define,

develop and document To-Be Processes [3] Develop process Workflow documentation [4] Define

Student Information System Dashboard [5] Design and develop a suite of operations reports that provide

business critical metrics in a dashboard view for line managers across the Enrollment and Admissions

departments. [6] Develop User training of new systems for frontline service providers

03/2004 – 06/2007 ASSOCIATE PRODUCER/PROJECT MANAGER for PROCESS DEVELOPMENT– LAUREATE Online Higher

Education (OHE) – Baltimore, Md.

Develop Findings Report and Strategic Recommendations to help Educational Video Production Unit

scale its operations by 10x in 5 years.

KEY DELIVERABLES – [1] Produce Content Format Analysis Report of Best and Worst Educational Videos

produced by the Division [2] Define a process for maintaining quality while scaling production volumes

[3] Develop and implement suite of automated Excel workbooks that capture & analyze operations data

[4] Develop Core Processes Map [5] Train team to develop and publish Weekly/Monthly/Quarterly

Operations analysis reports

11/2001-10/11/2003 (CONSULTANT) BUSINESS & LOGISTICS MANAGER – MOBILE TELEPHONE NETWORKS (MTN)

Functioned as the Operating Officer within the Engineering Group of the company, reporting directly to

the Chief Technical Officer.

PROGRAM GOALS – Evolve Engineering Group’s operations from start-up mode to that of managed

growth by developing business operations processes & system(s) that will support the Engineering Site

Build & Network Deployment Program.

MULTIPLE PROJECT DELIVERABLES – [1] Document Core A-Team Processes [2] Establish & Document

Process Repeatability Capability [3] Develop and Integrate ‘Know-How’ Transfer System into Operations

Processes [4] Integrate Engineering Training Program into Core QA Processes [5] Integrate Performance

Management Methodology into Core QA Processes [6] Imple ment Quality Assurance Division [7]

Migrate Operations Processes to 6 SIGMA Methodology [8] Establish & Document Process Repeatability

Capability Across Multiple Organizational Divisions Including Supply -Chain/Logistics, Project Accounting;

Contracts Management. [9] Define & Manage Engineering Group Requirements for ERP (Oracle FI & IFS)

Systems Implementation. [10]Develop & document OPEX & CAPEX budgets

4/2000 - 4/2001 (CONSULTANT) BUSINESS / PRODUCT DEVELOPMENT EXECUTIVE – mCENTRIC Ltd. (Madrid, Spain)

PROGRAM GOALS – Define, Document & Manage development requirements for INTERNAL RETAIL

ENGINE (IRE) retail e-commerce system.

PROJECT DELIVERABLES – [1] Develop Concept Document Including PowerPoint Presentation [2] Present

Product Concept to Partner Organizations [3] Develop, Document & Manage Technical Specifications [4]

Develop Program Project Plans in accordance with Development Assurance Process (DAP) [5] Negotiated

Implementation Project Scope Agreements with 8 Partner Organizations Functional responsibilities –

Project management, Business Development, Product Development and Partner Relations.

4/1998 – 4/2000 MANAGEMENT CONSULTANT – HORIZON CONSULTING (PTY) LTD

Created and led Management Consulting company that specialized in Strategic Planning, Co mmunication

Consulting, Internet Solutions Development, and Human Resource Development in Southern Africa.

References available upon request

PROJECTS – [1] Develop Technical Specifications Architectural Framework for Government Ministry

Website Development [2] Developed International Fund-Raising PowerPoint Presentation on Blindness

Prevention Program for The Ministry of Health [3] Developed 5 Year Strategic Plan for premier Higher

Educational Institution [4] Developed Project Accounting & Management System for Namibia-Finland

Forestry Program [5] Developed Specifications and Implemented Intranet System for Embassy of Finland

[6] Developed Communication Training programs for HR Placement Company.

1998 (CONSULTANT) INSTRUCTIONAL DESIGNER – SAP & MANUGISTICS: Demand/Supply & Materials

Management modules Implementation – Eastman Kodak Company, Rochester, NY

PROJECT GOALS – Developed training materials for Eastman Kodak’s SAP implementation.

PROJECT DELIVERABLES – [1] Document Operations Processes [2] Map Operations Processes to Demand

and Supply Modules Methodology [3] Integrated Instructional Course.

2/1997 – 2/1998 (CONSULTANT) PROJECT MANAGER – New Product Development

Health Imaging Division - Eastman Kodak Company, Rochester, NY

PROJECT GOALS – Revise & Implement Project Management methodology and processes in accordance

with Manufacturing Assurance Process (MAP)

PROJECT DELIVERABLES – [1]Develop & Document Project Methodology for Distributed R&D and Testing

Operations (Matrix Organization with 32 different development teams, distributed o ver 3 states) [2]

Integrated project methodology with MAP product development cycle (research to commercialization)

[3] Develop Excel based project expense tracking system [4] Developed comprehensive project reporting

format for tracking project progress against budget [5] Developed Lotus Notes based project

communication sub-system for keeping all 32 teams updated on new developments in key product

requirements.

1996 – 1997 PROJECT MANAGER – Computer Based Training & Multimedia Software Development JAM, Inc.

Rochester, NY

PROGRAM GOALS – Manage the delivery of multiple projects on time and at or below projected costs.

PROJECT DELIVERABLES – [1] Develop & Implement CBT software development methodology that would

allow for more accurate development cost projections [2] Design, develop and implement project

tracking & reporting system.

References available upon request

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