Christopher Cheng

**** *.*** ****** . ******** NY, 11223 . 347-***-****

acoy53@r.postjobfree.com

Experience:

Metropolitan Jewish Health System (MJHS)

Member / Provider service coordinator February 2013

-Present

Handles and provides assistance to member complaints and concerns

Provides administrative support to supervisor and executives

Directs and screen calls to staff and senior personnel

Educates and informs providers in the Medicare/Medicaid billing

procedures.

Investigates billing inquiries utilizing various systems and analytical

skills in order to research denials/ perceived inappropriate payment or any

other claims-related concerns and inquiries

Maintains resolution database as adherent to the billing and claims

policies, procedures and workflows

Facilitate collaboration with various departments while working on

billing resolution

Meet with the Billing Department designee, weekly, to establish estimate

completion dates pertaining to the claim rosters.

Analyzes and reports monthly expenditures to proper departments.

Properly handle all incoming inquiries while creating new system

inquiries for reporting purposes.

Analyzes and provides resolutions to providers with billing and claims

issues.

Actively trains and supervises new departmental staff

Brooklyn Board of Elections

Receptionist/Payroll Administrator August 2012

- February 2013

Provided administrative support to the director of payroll and finances.

Recorded journal entries and data retrieval

Assisted with bi-weekly payroll duties

Performed clerical duties - data entry, photo copying, phone, mail, file

system

Researched required information using available resources

Handled and resolved voter complaints and inquires

Hebrew Home for the Aged/ElderServe Health

Call Center

Representative/Receptionist April 2012

- July 2012

Handled 20-30 calls an hour on a switchboard

Provided customers with product and service information

Routed calls to appropriate resource

Provided administrative support to supervisor and executives

Directed and screened calls to personnel and senior executives

Beth Israel Medical Center

Administrative Assistant

August 2011 -- March 2012

Provided administrative support to the office supervisor

Coordinated patient appointments with database

Managed database of patients

Directed calls to personnel

Managed and maintained office inventory and supplies

Megakidz, Brooklyn, NY

Part-time Book Keeper August 2010 -

February 2015

Provides administrative support to the manager

Records accounting entries for daily transactions and payroll

Maintains accounts for cash payments, invoices, bank deposits

McCann-Erickson, North America, New York, NY

Financial Assistant Intern,

August 2007 - December 2008

Provided administrative support to the director of management and

financial analysis

Recorded journal entries and data retrieval

Assisted with monthly closing with CPA accounting

Allocated client revenue with excel database

Performed analyst duties - data entry, photo copying, phone, mail, file

system

Salary Requirement: $40,000/year

Education:

Brooklyn College, Brooklyn, NY

Business Administration, Major: Public Accountancy

Computer Skills:

Software: Microsoft Office (PowerPoint, Excel, Word, Outlook), Internet

Operating Systems: Windows 95/97/98, Windows 2000, Windows XP, Windows XP

Professional, Windows Vista

Technical and Other Skills:

? Ability to use an automated accounting system.

? Typing: 50 wpm.

? Knowledge of QuickBooks software and tax forms.

? Familiar with Peachtree.

? Ability to use computerized accounting software.

? Knowledgeable in the accounts payable process.

? Knowledgeable of medical billing procedures.

References: Available upon Request.

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