**** *. ****** ***

Sarasota, FL *****

Michael Bongiorno acoy3c@r.postjobfree.com

http://www.linkedin.com/pub/michael-bongiorno/a6/95/402/en

941-***-****

SKILLS\ABILITIES:

Over 20 years of experience from MS-DOS to current NextGen Applications and Cloud Computing (SaaS/IaaS)

with experience in Java /DOM Development, C++ Development, Mobile Device Management, Source Code

Management(GIT,TFS), Software Development Lifecycle(SDLC), MS Exchange 2003/2010/2013 Administration,

Sharepoint 2003/2010/2013 Administration, Windows Server 2003/2008r2/2012/2012r2 Administration, Active

Directory Services, Group Policy, Firewall Deployment/Management, Network Troubleshooting, Remote Web

Support, PC Imaging and deployment, Mac OS X Support, Linux BASH scripting and troubleshooting, LAMP

deployment, Windows 3.0/3.1/2000/ME/95/98/XP/Vista/7/8/8.1/10 Desktop Support and

Deployment/Configuration, WDS deployment, MS Office Support and deployment, Network Administration and

Management, i.e. subnetting, domains, DHCP server, Ethernet, VLANs, VPNs, VLSMs (Classless routing), VoIP,

Trunking

EDUCATION:

Certifications

● A+ Certified (2009 Edition)

● Cisco CCNA (75% Complete)

● Microsoft MCSA Server 2012 (33% Complete)

Oakland Community College, Auburn Hills, MI

● Web Design, Web Programming(JSP), Networking Concepts, Network Security, Database Design, Java

Programming, C++ Programming, System Analysis and Design

Michigan State University, East Lansing, MI

● Pre-engineering

WORK EXPERIENCE:

Datum Corporation Sarasota, FL Sept 2014 – Jan 2015

IT/POS Support

• Provide Tier 1/Tier 2/Tier 3 IT and POS support in a busy call center with over 126,000 users and 300

environments including, Windows Server, MS SQL Server, Exchange, Citrix Xenapp, Shoretel VOIP

systems

• Respond / Document / Escalate NOC alerts

• Update/Manage Active Directory Services and Group Policy Object(GPO)s in Windows Server 2k3,

2k8r2, 2012, and 2012R2 Multi-Forest environments

• Troubleshoot, resolve, document, track, and escalate issues to Engineering and/or Account Manager

• Apply break-fix and Root Cause Analysis to major (network outage) and minor (single or multi-user)

outages of Data/Telcom.

• Onboard new clients

• Configure/Deploy/Monitor/Manage Dell SonicWall Firewall/Switch/VPNs

Kelly IT Services Sarasota, FL Nov. 2012 – Feb. 2014

Help Desk Technician

● Used logs and network troubleshooting commands to research and correct Kerberos authentication errors

● Created and maintained users and permissions in Active Directory and MS Exchange

● Provided support to remote users through telephone and Microsoft Lync

● Troubleshot hardware and basic networking issues

● Imaged and set up new workstations for new hires (A/V, encryption, etc)

● Helped with AV equipment setup (Projectors, teleconferencing equipment)

● Researched, resolved, and documented issues using web-based Help Desk software

Computer Direct, Madison Heights, MI Sept. 2010 – Jan 2011

Service Technician

● Checked in and created new service tickets for Retail customers using Keystroke POS system.

1235 S. Tuttle Ave

Sarasota, FL 34239

Michael Bongiorno acoy3c@r.postjobfree.com

http://www.linkedin.com/pub/michael-bongiorno/a6/95/402/en

941-***-****

● Called customers and updated technical notes, including conversations with customers, steps taken to resolve

problems, etc.

● Provided over-the-phone technical support on software issues, such as loss of internet connectivity, accidental

deletion of file, malware, etc. on

● Provided remote support for Windows Server 2008 using Remote Desktop and LogMeInRescue.Com

● Diagnosed hardware and software problems on PCs using industry troubleshooting techniques including

diagnostic checklists, hardware tools(PSU tester, multimeter), software(Prime95,Western Digital

DLG,Malewarebytes)

● Perform data recovery using software such as (R-Studio, Recuva)

● Replace/repair LCD screens, inverters, motherboards, optical drives, and other small components on laptops.

● Recommended PC upgrades to customers(memory, cpu, antivirus, optical drive, etc)

● Assembled, burned-in, and performed quality control checklist on new PC builds

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