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Sales Customer Service

Location:
Mumbai, MH, India
Salary:
600000
Posted:
March 31, 2015

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Resume:

CURRICULUM VITAE

KUNAL CHAWLA

Career objective

Looking for a position in a reputed organization where I can use my skills

and experience effectively to increase profitability and product sales

volume through developing a dynamic team. Moreover, I want a position that

would provide me ample of opportunities & challenges to deal with.

Professional Experience

Future Group Retail Ltd - Senior Territory Manager(Acquisition head for Gt

belt)

(Present working)

Job Responsibility: -

Main responsibilities establish the Big Bazaar online stores on GT belt

cities and establish Business in north.

Tacking care of 8 city big bazaar online store in haryana and oprations.

Responsible for the all new Big Bazaar franchisee store Opening and sale

responsibility ans stock responsibility and handling the north franchisee

store team and there setup in North Zone.

Responsible for targets achievement and implementing various training

programs for the development of the acquisition sales team.

Responsible for the all AW branding, store branding, and all branding

setup.

Taking care of all promotion activities on daily bases.

HUL Corporate Food Factory(FMCG) Area Manager for Gurgoan

(28 Jun 2014 to 8 Sep 2014)

Job Responsibility: -

a) Responsible for maximizing Cafe's contribution through exploiting every

opportunity to drive sales, reduce stock loss delivering the highest level

of motivation to the staff members and development of team members.

b) Ensuring individual and new store Openings Must be establish.

c) Responsible for targets achievement for the sales team as well as

implementing various training programs for the development of the sales

team.

d) Receiving & raising manual orders to ensure availabilities, Maintaining

and control on shrinkage & hygiene check of different Cafe's areas.

c) Customer complaint management, Team management, internal budget control.

Metro Cash & Carry India Pvt Ltd (FMCG) Supervisor (Food Department)

(1 Aug 2011 to 29 March 2014)

Job Responsibility: -

a) Responsible for maximizing Department's contribution through exploiting

every opportunity to drive sales, reduce stock loss and maintain the

discount matrix and delivering the highest level of motivation to the staff

members and development of team members.

b) Ensuring individual and store compliance with company regulations and

SOP's.

c) Responsible for targets achievement for the sales team as well as

implementing various training programs for the development of the sales

team for optimum output in line with the customer needs & opportunities.

d) Providing leadership, coaching, counseling and guidance for the

development and guidance of all the staff. Receiving & raising manual

orders to ensure availabilities, Maintaining FIFO, Maintaining record of

expiry in order to control shrinkage, Presentation & Replenishment of

products, Temperature & hygiene check of different department areas.

c) Customer complaint management, Team management, Internal consumption

budget control.

d) Other key responsibilities include: Market Research & intelligence

feedback including competitor information, Inventory Management,

Merchandising, Forecasting & Sales analysis report against achievement

target.

e) Contributing actively to the strategic decisions with respect to the

assigned targets and ensuring that these targets are met.

f) Regularly monitoring and evaluating the performance in terms of sales,

stock levels, customer service and provide reports to the Store Operations

Manager.

2. K C CROSS 4star Hotel Management Trainee

(15 Jun 2009 to 10th Nov 2009)

Job Responsibility: -

a) Responsible for maintain the Rooms facilities and reservations.

B) Responsible for room services and booking room as per customer demands

c) Providing leadership, coaching and guidance for the development of

staff.

d) Arrange the party and manage the all function facilities.

Professional qualification

Qualification Year University

10TH From Haryana board 2004-2005 Guru nanak sec school

With first Kurukshetra

division

12th from CBSC board 2006-2007 Saini public school Kurukshetra

With first

division

BHM & CT 4 year Degree 2007-2011 Maharishi Markandeshwar

University,Ambala city (Haryana

Marks )

78%

MBA 3 year Degree 2012 - 2015

. Marks - 60% Kurukshetra University Haryana

MBA from Kurukshetra University, Kurukshetra (2012 to till date)

Area of Specialization

Marketing

Retail Management

Computer Proficiency

MS Office

Internet

Key Skills & Strengths

Target-driven, self-motivated, organized, adaptive with team leading

abilities.

Monitoring promo implementation.

Rail card Audits.

Store Hygiene.

SOP Implementation on floor.

Control Stock Holding, Gap check process.

Development & Training team members.

Achievements

Member of HACCP Team and HACCP certificate verified and certify by Intertek

Indian

Private Limited Company. Con Number- CONFHACCP1227.

Attend many meetings of Food Safety Control System.

Achieve Best TL (Team Leader) Award in Metro.

Attend the national conference on hospitality industry in India-development

& challenge.

Attend various health & family welfares.

Hobbies

Playing Cricket

Listening to music

Personal Information

Date of Birth 21/12/1989

Marital Status Single

Sex Male

Nationality Indian

acoy31@r.postjobfree.com

078********

122A/1 Gutam Nagar, Near Green Park, Delhi



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