La Kayla Stewart

**** * ***** ***** *** D***

Detroit, MI 48234

248-***-****

acoxxh@r.postjobfree.com

OBJECTIVE:

To obtain an entry level position as a Help Desk or PC Technician that will

utilize over 6 years of customer service experience and technical skills.

CERTIFICATIONS

10/2009 Certified Business Professional in Customer Service

10/2009 Microsoft Certified Application Specialist (MCAS) in Word 2007

11/2004 Microsoft Certified Application Specialist (MCAS) in

Word 2003

03/2010 COMPTIA A+ Certification

05/2011 CCENT(Cisco Certified Entry Network Technician

TECHNICAL SKILLS:

Proficient in Microsoft Office 2007 Suite: Word, Excel, PowerPoint Build

and repair PCs

Install and configure Windows 98, 2000, XP and Vista

Troubleshoot and upgrade PCs

Install and update antivirus and perform scans

Operate Printers and Scanners

Build small home and office networks

EDUCATION:

04/2009- present Focus: HOPE Information Technologies

Center Detroit, MI

PC Technology Program

Removal and installation of floppy drives, hard drives, CD and DVD drives

Installation of RAM (Random Access Memory)

Completed Proficiency Skill level training in Windows Vista operating

system and in Microsoft Office 2007: Word, Excel and PowerPoint

Break down and rebuild PCs

Install sound and video cards

Connect PC to network and local printers

04/2004-01/2005 Everest Institute

Dearborn, MI

PC Technology Program

Completed Proficiency Skill level training in Windows XP operating system

and in Microsoft Office 2003: Word, Excel, PowerPoint and Access.

Graduated

EXPERIENCE:

10/2012-05/2013 BC Forward Pontiac, MI

Technical Support Representative

Assisted users with issues with Microsoft Office

Assisted users with issues with Microsoft Outlook

Used active directory

Performed troubleshooting for various software applications

Assisted with install of software

07/2012-09/2012 Human Capital Staffing

Bloomfield Hills, MI

Technical Support Representative

Provided support for issues with D-Link switches

Checked network connectivity

Resolved issues with server

Assisted with issues with POS terminals

07/2010-10/2010 Aditya Birla Minacs

Southfield, MI

Technical Support Advisor

Helped resolve issues with Apple Iphones

Assisted with issues with Ipads

Assisted users with purchase of phone support packages

Answered questions about various Apple Products

09/01/2010-09/30/2010 Kelly Services

Detroit, MI

Field Support Technician

Updated software for Detroit Public Schools computers

Provided Technical Support to Staff

Installed local Printers

Added machines to DPS domain

06/2010- present Holy Temple Apostolic Faith Church

Detroit, MI

Administrative Assistant

Type various letters, memos, and invitation to other churches

Prepare spreadsheets

Sort and place files in appropriate places

Create flyers for upcoming church events

Answered telephones

Operated fax machine

Prepare mailing labels

03/2010-06/2010 TWW and Associates Volunteer

Detroit, MI

Assisted clients with assistance in basic computer skills

Educated staff on Microsoft Office 2007

Installed wireless and laser printers

Filed documents in the correct client's folder

Faxed various documents

Provided copies of documents upon request

Offered assistance with resume writing

Assisted clients with tutoring in various subjects in preparation for GED

testing

04/2009 - present Focus: Hope Volunteer

Detroit, MI

Assisted various patrons who participate in the food program with loading

and unloading of food items in their cart or vehicles

Helped load and unload various food products from trucks and pallets inside

the food distribution center

10/2001-04/2008 Greektown Casino Cage Cashier

Detroit, MI

Provided guests with assistance pertaining to transactions such as check

cashing, credit card advances, redemption of table cheques, and TITO

(Ticket In Ticket Out)

Performed perform minor repairs to kiosk and self service machines and

trained 10 team members on how to repair and maintain equipment

Stayed calm and professional while dealing with high pressure situations

Completed successfully the requirements for Title 31 (Bank Secrecy Act) and

properly filled out the paperwork relating to Title 31

EXPERIENCE (Continued):

03/2001-06/2001 United States Navy Recruit Great

Lakes, IL

Performed the necessary requirements for boot camp such as physical

training and study of Naval History

07/2000-10/2000 Motorcity Casino Cage Cashier

Detroit, MI

Assisted guests with monetary transactions such as the cashing of personal

checks, advances from credit cards, redemption of tokens for slot play and

table cheque redemption

Worked with fellow team members to accomplish tasks within a timely manner

06/1999-07/2000 MGM Grand Detroit Casino Slot Change Attendant

Detroit, MI

Worked the gaming floor provided guests with change for currency and tokens

for slot play

Handled and balanced cash in excess of $30,000 or more nightly

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