Awni Z. A. Hafedh

Personal information:

Work Permit: Green Card Holder Email Address: acoxvy@r.postjobfree.com

Mobile: 330-***-****

Summary:

• Over 10 years of experience with IT field, I earned a great deal of knowledge in ICT

fundamentals.

• Excellent at troubleshooting, identifying and resolving problems

• Experience in network configuration, Microsoft products and End-user Training.

• Capable of executing all tasks and complete them successfully within prescribed

time-periods.

• Flexible in working in a team environment to obtain organization goals.

Education:

Education Specification

Higher Education Degree: B.Sc. 1996 –

Specialty: Computer Engineering 2003

University/College/Institute: Baghdad University /

Engineering College

Address: Baghdad – Iraq

Working experience:

Company Name: Uptown School, United Arab Emirates

Job Title: Network Administrator / Data Officer, Sep 2012 – Aug 2014

• Setup the school with all the necessary IT infrastructure (Internet, Wireless, Telephones, Switches,

Routers, Network printers … etc.).

• Maintain the school network traffic and reliable service through firewall.

• Configure the school management system (Attendance, staff info, reports, data management).

• Provide the teacher with all IT resources (printers, projectors, smart boards).

• Setup windows and mac servers.

• Configure and manage over 100 iPads, iMacs and PCs.

• Maintain a frequent data backup, system upgrade and an updated IT inventory.

Company Name: Taaleem–EdisonLearning, United Arab Emirates

Job Title: IT Support Specialist, Oct 2009 – Aug 2012

• Support the training and development of TEL team with regard to ICT related skills and knowledge.

• Coordinate and support the ICT work of TEL team members in schools.

• Develop, establish and maintain the office ICT infrastructure (ie. internet, Telephone, Fax lines).

• Provide appropriate ICT related equipment in line with the development and growth of the TEL business.

• Complete and update ICT related documentation (ie. ICT audits, Inventory, contact list ) as requested by

ADEC and the Director and Deputy of schools.

• Maintain and develop the company website and portal in line with the development of the Business and

needs of the TEL team.

• Coordinate with local companies regarding the installation and maintenance of ICT equipment including,

interactive whiteboards, photocopiers, etc.

• Carry out ICT related administration duties ie. create email accounts, and maintain staff portal access.

• Troubleshoot and problem solve ICT issues related to the TEL office, school and TEL team (including

accommodation connectivity and communication with ICT providers to set up and maintain internet

accounts).

Company Name: Emirates National School – United Arab Emirates.

Job Title: Network Admin, May 2007 – July 2009

• Execution of small/big networking projects: (Site visits, Preparing Request For Proposal, technical

evaluation, installation, implementation and commissioning).

• Integration of different types of networks like Giga Ethernet, Fiber Optic, Wireless, Nortel IP Phone,

Cisco equipments.

• Installation and configuration of wireless networks across various campuses of the university

• Ensures LAN/WAN continuing functionality and Administration of two sites network (Abu Dhabi,

Alain).

• Troubleshooting and problem solving of structured cabling systems, active network, core/edge

devices and wireless access points.

• Keep a record of an updated IT Inventory of all the schools.

• Responsible for managing RAS and VPN Services with ISA server and firewall as network

protection.

• Maintain the network through Windows 2003 servers that manage network printers and over 300

computers using network domain, Active Directory, maintain an organized organizational unit (OU)

structure and group policy.

• Manage the file backup for the shared files and user accounts in the server through Veritas Net

Backup.

• Managing the support for IT Helpdesk of more than 300 users (Admin, Academic and students)

through Remote assistant, E-mail distribution list requests, and site visits.

Company Name: RTI International, Iraq working with the U.S. ARMY

Job Title: Network Specialist, August 2003 – May 2007

• Provide remote troubleshooting and helpdesk support for client computers, printers, and scanners.

• Document, Share, and maintain records for network data, and general information like contacts list.

• Configure and maintain network hardware including Cisco equipment (routers, switches, access

points, and network printers).

• Design and manage network infrastructure including LAN, WAN, Wi-Fi, and VSAT.

• Monitoring the network performance using MRTG and Linux base programs.

• Provide support for IT and communication systems as needed by project staff. This includes satellite

modems (RBGANs), Voice over IP phones, VHF Radios, and Video Conference.

• Configure and manage servers, Active Directory, Remote Access, and VPN.

• Set up group policies and network security.

• Configure and maintain Enterprise Anti-Virus program.

• Provide technical advice as required for system planning.

Qualification:

Software Skills:

• Database: Microsoft Access

• Managing Programs: MS Office 2010

• Operating Systems: Windows 7, OSX, Cisco IOS, Windows Server 2008,

Mac Server

• Servers: ISA Server, Domain Controller, Active Directory

• Hardware: Installation, setup and Maintenance (PC, iMac, iPad)

• Networking: Installing and Configuring, Wireless Network, network printers

Training:

• CCNA training course – Al Khawarizmi International College – UAE

Languages:

• Arabic: Native Language

• English: Excellent, TOFEL: Score 567, IELTS: Score 6.5

References

• Tim Waley (UTS – School Principal) +971*********

acoxvy@r.postjobfree.com

• Oussama Benrekia (TEL – Director of Admin) +971*********

acoxvy@r.postjobfree.com

• Christine Abu Hijleh (ENS – School Principal) +971*********

acoxvy@r.postjobfree.com

• Muhannad Kattan (RTI – IT Manager) +964********** acoxvy@r.postjobfree.com

Contact this candidate