GOUTAM KUMAR JENA

***** ********** *****, ***

** acoxvv@r.postjobfree.com

Farmington Hills, Michigan 602-***-****

48335

PROFILE:

MS Information Technology student with 6 years of full time experience in

Business Analysis, Product, Application & Infrastructure Support and Onsite

Team Lead for clients across United States in a publicly traded

multinational IT services company.

EDUCATION:

. Lawrence Technological University, College of Management, Southfield, MI

May 2015

Master of Science in Information Technology, GPA 4.0

. Biju Patnaik University of Technology, Bhubaneswar, India

May 2007

Bachelor Of Technology, Mechanical Engineering, GPA 3.5

TECHNICAL SKILLS

. Languages/Technologies : .Net, VB.NET, Python, SQL, C, C ++, AS400,

RPG400, CLP, Unix,HP Sitescope, BMC Perceiver

. RDBMS : Oracle SQL & DB 400

. Operating Systems : MS Windows (9x, XP & Vista), Linux

. Other Tools : Policy Manager, Service Manager, Lifecycle

Manager from SOA, QlikView, MS Visio, Unified Modelling Language, MS

Visual Source Safe, MS Excel, XLMiner, Ab Initio, MicroStrategy

. Methodologies : SDLC- Waterfall, Agile, Scrum, Prototyping, RAD

PROFESSIONAL EXPERIENCE:

IT Graduate Assistant, Office of Career Services, Lawrence Technological

University, Southfield, MI Jul 2013 - Present

. Maintain and update the student & employer database of the career service

manager tool (online job portal) from Symplicity Inc.

. Provide support to students and employers to make best use of the tool

. Troubleshoot and work with Symplicity tech support to resolve any

technical issues.

. Utilize social media such as LinkedIn etc. to reach out and build

networks

. Help out in organizing events like Career and Internship fairs

Infosys Limited (A publicly traded, $ 8 billion, Multinational Corporation

offering IT services) June 2007 - Mar 2013

Business Analyst/ Team Lead/ Onshore- Offshore Coordinator, Phoenix, AZ and

SLC, Utah

. Single point of contact in US at the client location for American Express

to understand their requirements and expectations and to co-ordinate with

offshore team for completion, working in a global delivery model

. Skilled in mapping clients' business requirements and translating them

into functional specifications

. Conducted Joint Architecture Design Review Sessions for requirements

elicitation & User Acceptance Testing (UAT) and designed Business Blue

Prints

. Updated and Managed disaster recovery plans for applications.

. Responsible for managing system appreciation document and application

management repository.

. Sized projects in terms of costs involved like infrastructure costs,

costs of various vendors involved, analyse, design, build, testing and

implementation effort.

. Performed Business Impact Analysis, Feasibility & GAP Analysis and

Business Process Mapping

. Reviewed High Level Designs and charted 'As-Is Process Mapping' to 'To Be

Process Mapping'

. Prepared automated scripts to reduce the workload by 20 % which saved 6

hours of manual work per week

. Created artifacts such as use case diagrams, user stories data flow

diagrams, ER diagrams, activity diagrams, class diagrams, workflow

diagrams, process flow diagrams etc.

. Preparing test strategy, test plan and test cases & scenarios and

collaborated with the testing team

. Trained entry level software engineers in the team

. Co-ordinated with vendors and various stakeholders in case of issues with

an application or product in bridge calls until the resolution.

. Initiated a daily status call of all technical and business teams during

peak season (holiday season) of cards' usage to ensure that business runs

smooth in the midst of heavy usage

. Looked after Incident Management to follow up on every issue encountered,

wherein the issue was treated as an incident and was kept track of in the

incident management tool till its resolution

. Developed and promoted many code fixes in the application after proper

testing following all the change management guidelines

. Performed capacity management and reporting on application and database

servers to ensure optimum utilization and performance.

. Participated in datacenter migration of some supported applications and

was involved in pre and post migration activities.

. Worked on ETL platforms such as Ab Initio, reporting tools such as

Microstrategy and business analytics tool such as QlikView.

. Added all possible Non-Functional Requirements, Disaster recovery,

Performance & SLA requirements in the project.

IT PROJECTS WORKED UPON IN INDUSTRY AND ROLES:

. Traveller's Checks and Prepaid Card Services of American Express -

Application Support/Maintenance Team

. Traveller's Checks and Prepaid Card Services of American Express

Maintained by Fidelity Information Systems - Business Coordination Team

. Personal Savings Platform Project for American Express Bank - Onsite

Business Analyst

. Teen Pass Card Project for American Express - Business Analyst

. Payroll Card Project for American Express- Business Analyst

. Barnes & Noble Card Project for American Express - Business Analyst

. Virtual Payment Card Project For American Express-- Application

Support/Maintenance Team

. Web Services Management for American Express (A SOA Product) --

Application Support/Maintenance Team

. Enterprise Registry & Repository for American Express (Life Cycle Manager-

A SOA Product) -- Application Support/Maintenance

TRAININGS AND CERTIFICATIONS:

. Completed Infosys' Education & Research Training on Software Engineering

Concepts, Dot.Net Technologies and successfully achieved 5/5 CGPA. It is

a rigorous 6 months residential training program in the state of art

training center of Infosys.

. Undergone other trainings and certifications such as:

* American Express Standard.

* Open Network Confidentiality Operating Principles.

* Security and Privacy Awareness.

* Software Development Life Cycle.

* Completed following Certifications:

* Infosys Quality Foundation.

* Infosys Star Certification in 2008

* Infosys Banking Foundation Course.

* Infosys Capital Markets Foundation Course.

AWARDS AND RECOGNITIONS:

. Awarded Infosys FSI Spot Award for Outstanding Contribution to Project,

Infosys Limited

. Awarded Infosys FSI INSTA Award for Outstanding Contribution to the

unit, Infosys Limited

LEADERSHIP AND EXTRACURRICULAR ACTIVITIES:

. Was actively involved in social initiatives like 'Pratibha Poshak' by

'Akanksha', a non-profit organization working for underprivileged

children, endorsed by Infosys.

. Was actively involved in community service and environmental initiatives

with NGOs such as 'Prayas' and 'Bakul'

. Volunteered for a teaching program to teach financially unstable kids for

1.5 years for a charitable trust named Nanhikali.

REFERENCES:

Margaret (Peg) Pierce, Director, Office of Career Services, Lawrence Tech

University, 248-***-**** acoxvv@r.postjobfree.com

Biswajeet Mohanty, Project Lead, Infosys Limited, Westerville, Ohio, 503

473 9796, acoxvv@r.postjobfree.com

Swadipt Saurabh, Team Lead, Infosys Limited, Phoenix, Arizona, 480-***-****

acoxvv@r.postjobfree.com

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